X
Tocca qui per la versione per piattaforma mobile del sito.

Forum di supporto

Startpage search engine very slow or hangs with FF 73.0.1

Inserita

I have been using Startpage as my default search engine for some time now. But in the past couple of weeks it takes very long to display results or even appears to hang. When this happens, the Startpage FF add-on switches to the generic Startpage format. I have raised this issue with Startpage, but they have no knowledge of such a problem. The issue seems to come and go. No malware on my Win 10 machine. I have also refresheded FF. Other search engines do not behave this way. Any ideas?

I have been using Startpage as my default search engine for some time now. But in the past couple of weeks it takes very long to display results or even appears to hang. When this happens, the Startpage FF add-on switches to the generic Startpage format. I have raised this issue with Startpage, but they have no knowledge of such a problem. The issue seems to come and go. No malware on my Win 10 machine. I have also refresheded FF. Other search engines do not behave this way. Any ideas?

Soluzione scelta

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.


We have recently seen multiple reports that Bitdefender is causing issues with tab crashes in Firefox 73.

Leggere questa risposta nel contesto 1
Citazione

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 32.0 r0

Applicazione

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0

Ulteriori informazioni

FredMcD
  • Top 10 Contributor
4399 soluzioni 61745 risposte

Could the problem be with the add-on or the website? Check for updates.


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Could the problem be with the add-on or the website? Check for updates. Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
È stato utile questo messaggio?
Citazione

Utente che ha posto la domanda

Hi Fred. Thanks very much for the input. It's all been done. No change. This problem has been fickle - it comes and goes. I have compared similar search terms on different search engines and the problem definitely seems to be Startpage-related.

I had a suspicion that the problem might involve my malware program, which is Bitdefender Free. I just switched it off and searched for known safe websites and terms using Startpage. The Startpage search engine was definitely faster than before. So this may be the issue. I'm going to go back to Startpage Support with this. In the meantime, I'm switching to DuckDuckGo. It's fast and even produces better results than Startpage.

Any further ideas or suggestions welcome. Many thanks again.

Hi Fred. Thanks very much for the input. It's all been done. No change. This problem has been fickle - it comes and goes. I have compared similar search terms on different search engines and the problem definitely seems to be Startpage-related. I had a suspicion that the problem might involve my malware program, which is Bitdefender Free. I just switched it off and searched for known safe websites and terms using Startpage. The Startpage search engine was definitely faster than before. So this may be the issue. I'm going to go back to Startpage Support with this. In the meantime, I'm switching to DuckDuckGo. It's fast and even produces better results than Startpage. Any further ideas or suggestions welcome. Many thanks again.

Modificato da zanotti1 il

È stato utile questo messaggio?
Citazione
FredMcD
  • Top 10 Contributor
4399 soluzioni 61745 risposte

Soluzione scelta

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.


We have recently seen multiple reports that Bitdefender is causing issues with tab crashes in Firefox 73.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' as this can help others with similar problems. We have recently seen multiple reports that Bitdefender is causing issues with tab crashes in Firefox 73.
È stato utile questo messaggio? 1
Citazione
Richiedi supporto

Bisogna accedere al proprio account per rispondere nelle discussioni. Se non si possiede ancora un account, inserire una nuova richiesta.