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My firefox updated and I´ve lost all my passwords. No, I don´t use AVG. I need my passwords back.

Inserita

I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost ALL OF MY PASSWORDS. I am extremely upset. How do I recover these?

I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost ALL OF MY PASSWORDS. I am extremely upset. How do I recover these?

Soluzione scelta

I resolved this myself by uninstalling and reinstalling the program. Hope this doesn't happen to anyone else.

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Wesley Branton
  • Top 25 Contributor
715 soluzioni 5635 risposte

If you look in your Firefox profile folder do you see a logins.json.corrupt file in there? I assume you mentioned that you are not using AVG because you've heard of this issue happening to AVG users, but it can happen with Avast (same company as AVG) and other security software as well.

If you don't see that, go to the about:profiles page in Firefox. Do you see multiple profiles listed? If so, try the Launch profile in new browser button next to one of the other profiles and see if your passwords are saved in there. It's possible that a new profile was created for you when Firefox was updated and that Firefox is now loading that one by default.

Hope this helps.

If you look in your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile folder]] do you see a <code>logins.json.corrupt</code> file in there? I assume you mentioned that you are not using AVG because you've heard of this issue happening to AVG users, but it can happen with Avast (same company as AVG) and other security software as well. If you don't see that, go to the <code>about:profiles</code> page in Firefox. Do you see multiple profiles listed? If so, try the '''Launch profile in new browser''' button next to one of the other profiles and see if your passwords are saved in there. It's possible that a new profile was created for you when Firefox was updated and that Firefox is now loading that one by default. Hope this helps.
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Utente che ha posto la domanda

I would like to talk to a person at Firefox. I have no idea what is happening. I don't see those extensions. I don't see more than one user. I simply logged in after an update. In fact, now the passwords I saved yesterday are gone. I don't use Avast, I don't use AVG. Not on this computer. The passwords are gone. How do I talk to a human and not a user forum? I am so upset.

I would like to talk to a person at Firefox. I have no idea what is happening. I don't see those extensions. I don't see more than one user. I simply logged in after an update. In fact, now the passwords I saved yesterday are gone. I don't use Avast, I don't use AVG. Not on this computer. The passwords are gone. How do I talk to a human and not a user forum? I am so upset.
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Soluzione scelta

I resolved this myself by uninstalling and reinstalling the program. Hope this doesn't happen to anyone else.

I resolved this myself by uninstalling and reinstalling the program. Hope this doesn't happen to anyone else.
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ajeary 0 soluzioni 2 risposte

I have this problem. I have used about:profiles. There is no additional profile. I have copied the profile and tried to replace what is there. None of this works. I have been an advocate of Firefox for a long time, but this problem is insufferable, and without a resolution to it I will move to another web browser. I am old and cannot remember passwords. It took three weeks to recover all from various sources, then the same thing happened again. If I have to go through that process again then it's the end of using Firefox.

I have this problem. I have used about:profiles. There is no additional profile. I have copied the profile and tried to replace what is there. None of this works. I have been an advocate of Firefox for a long time, but this problem is insufferable, and without a resolution to it I will move to another web browser. I am old and cannot remember passwords. It took three weeks to recover all from various sources, then the same thing happened again. If I have to go through that process again then it's the end of using Firefox.
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Wesley Branton
  • Top 25 Contributor
715 soluzioni 5635 risposte

Hi ajeary!

First, I'd recommend looking at the Fix passwords disappearing due to AVG security software page to see if that helps, regardless of whether or not you are using AVG.

If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.

Hi ajeary! First, I'd recommend looking at the [[Fix passwords disappearing due to AVG security software]] page to see if that helps, regardless of whether or not you are using AVG. If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue. Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently. Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you. Thank you.
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ajeary 0 soluzioni 2 risposte

I do not have AVG. I have logins.json. I have no corrupt version. Thank you for your email. I replied with carefully documented information with specific details. The file was returned to me. This window won't allow me to post either. I don't have time for this.

I do not have AVG. I have logins.json. I have no corrupt version. Thank you for your email. I replied with carefully documented information with specific details. The file was returned to me. This window won't allow me to post either. I don't have time for this.
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Wesley Branton
  • Top 25 Contributor
715 soluzioni 5635 risposte

This thread has already been marked as solved by the user who opened it. Contributors generally don't monitor closed threads because they don't display on the contributor dashboard as a thread that needs attention.

Click here to create a new thread

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Thanks.

This thread has already been marked as solved by the user who opened it. Contributors generally don't monitor closed threads because they don't display on the contributor dashboard as a thread that needs attention. [https://support.mozilla.org/questions/new/desktop Click here to create a new thread] Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently. Thanks.
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