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Crashes Mac, OK in Safe Mode

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FF 69.0.1, OSX 10.12.6, everything browser is updated. Frequent crashes in normal mode, even with all addons disabled. Stable in Safe Mode. I've been through the entire troubleshooting article and handled everything except the OS, which I can't do because of other software requirements. Crashes are hard OS crashes & reboots, not FF Crash Reporter. Most often is 'plugin_container' and less often 'kernel_task'. System is completely stable without FF running and with FF in Safe Mode. Is there anything else I can do? I deeply depend on my browser, have used FF since inception and would like to not switch to "that which is not evil" (which I'm having to use here because moz.org wouldn't let me log in in Safe Mode in FF).

FF 69.0.1, OSX 10.12.6, everything browser is updated. Frequent crashes in normal mode, even with all addons disabled. Stable in Safe Mode. I've been through the entire troubleshooting article and handled everything except the OS, which I can't do because of other software requirements. Crashes are hard OS crashes & reboots, not FF Crash Reporter. Most often is 'plugin_container' and less often 'kernel_task'. System is completely stable without FF running and with FF in Safe Mode. Is there anything else I can do? I deeply depend on my browser, have used FF since inception and would like to not switch to "that which is not evil" (which I'm having to use here because moz.org wouldn't let me log in in Safe Mode in FF).
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Modificato da andrewm1 il

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Dettagli aggiuntivi sul sistema

Plugin installati

See added image for screenshot. All updated, all disabled.

Applicazione

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36

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WMagicModel
  • Administrator
15 soluzioni 204 risposte

Hi andrewm1,

This may not solve your hard crashes, however Firefox Nightly may be a good alternative if you are unable to access websites in Safe Mode with Firefox.

I will look into your crashes further.

Hi andrewm1, This may not solve your hard crashes, however [https://www.mozilla.org/en-US/firefox/channel/desktop/ Firefox Nightly] may be a good alternative if you are unable to access websites in Safe Mode with Firefox. I will look into your crashes further.
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FredMcD
  • Top 10 Contributor
4314 soluzioni 60551 risposte

It could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

It could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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Utente che ha posto la domanda

That was part of the steps I already took starting with the KB troubleshooting article, going through the not In Safe Mode and extensions & hardware articles.

That was part of the steps I already took starting with the KB troubleshooting article, going through the not In Safe Mode and extensions & hardware articles.
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FredMcD
  • Top 10 Contributor
4314 soluzioni 60551 risposte
Use these links to create a new profile. Use this new profile '''as is. ''' Is the problem still there? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar.
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The new profile still crashes in normal Mode.

The new profile still crashes in normal Mode.
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WMagicModel
  • Administrator
15 soluzioni 204 risposte

Hi andrewm1,

Do you have the latest security updates for Apple?

This might be worth checking out : Firefox crashes after mac Security update 2018-002

Hi andrewm1, Do you have the latest security updates for Apple? This might be worth checking out : [https://support.mozilla.org/en-US/questions/1212524 Firefox crashes after mac Security update 2018-002]
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I have OSX 12.10.6, fully updated. Starting isn't the problem, it's crashing in normal mode.

I have OSX 12.10.6, fully updated. Starting isn't the problem, it's crashing in normal mode.
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FredMcD
  • Top 10 Contributor
4314 soluzioni 60551 risposte

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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