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How to clear cookies and cache without losing passwords?

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I'm at the point where I can't check my email in firefox, and I'm hoping clearing cache/cookies helps. But, how do I do it without losing all my passwords?

I'm getting the following error when I try to check my email in firefox, but it works in Chrome:

Something went wrong Repeating redirects detected.

Click here to sign out.

X-ClientId: 4ED83E959416412F84BCFD8C8D98C60A X-Redir-Error As1Os1kBuFUzlJM81wg|AoJSsMwB_00llJM81wg| <removed long text string - c> X-FEServer DM6PR13CA0020 Date:9/18/2019 11:54:44 PM

I'm at the point where I can't check my email in firefox, and I'm hoping clearing cache/cookies helps. But, how do I do it without losing all my passwords? I'm getting the following error when I try to check my email in firefox, but it works in Chrome: Something went wrong Repeating redirects detected. Click here to sign out. X-ClientId: 4ED83E959416412F84BCFD8C8D98C60A X-Redir-Error As1Os1kBuFUzlJM81wg|AoJSsMwB_00llJM81wg| &lt;removed long text string - c&gt; X-FEServer DM6PR13CA0020 Date:9/18/2019 11:54:44 PM

Modificato da cor-el il

Tutte le risposte (6)

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Don't worry about the passwords. They are separate.

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

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How does this not affect logins and passwords:

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out.

The Password Manager would not be affected.

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Note that there is a difference between passwords store in the Password Manager and special 'remember me' cookies that websites create when you place a tick in a checkbox to remember you and log you in automatically.

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I'm not sure which kind of passwords I have saved... probably both? How to I preserve both?

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Hi Spider, do you use Firefox's Password Manager? The credentials shown when you use the "Saved Logins" button on the Options page are not stored in cookies, they are stored in a file called logins.json. Clearing cookies -- using Firefox features, I can't vouch for utility software -- doesn't remove the logins.json file.

You can check your logins saved in Firefox's password manager here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click "Privacy & Security".

Then on the right side, scroll down to the Logins & Passwords section.

Click the "Saved Logins" button.