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Amazon vidoes now state that the WidevineCdm plugin has crashed, repeatedly even after rebooting.

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When I try to view any of the many videos that I have from Amazon, including the many that used to work fine, now cause a WidevineCDM crash error. I have rebooted, disabled all add-ons and rebooted again, tried private view session, and even removing the WideVineCdm folder and placing it on the desktop as someone in the community suggested to another person. I have reloaded Adobe FlashPlayer to ensure it was not a problem. Of course, when I called Amazon they were totally CLUELESS. Further Troubleshooting has narrowed it down to FireFox specific issue as the videos all work fine in Chrome, I.E. and Edge. Only in FireFox do they fail. I really do like FireFox and would like to keep using it--any suggestions would be greatly appreciated.

When I try to view any of the many videos that I have from Amazon, including the many that used to work fine, now cause a WidevineCDM crash error. I have rebooted, disabled all add-ons and rebooted again, tried private view session, and even removing the WideVineCdm folder and placing it on the desktop as someone in the community suggested to another person. I have reloaded Adobe FlashPlayer to ensure it was not a problem. Of course, when I called Amazon they were totally CLUELESS. Further Troubleshooting has narrowed it down to FireFox specific issue as the videos all work fine in Chrome, I.E. and Edge. Only in FireFox do they fail. I really do like FireFox and would like to keep using it--any suggestions would be greatly appreciated.
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Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 32.0 r0

Applicazione

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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Oh.. additionally, when I try to submit a crash report, it flashes and that is it--nothing pops up, and as I understand it, I should be able to make comments on there, so I don't even know for sure if the crash report feature is working properly.

Oh.. additionally, when I try to submit a crash report, it flashes and that is it--nothing pops up, and as I understand it, I should be able to make comments on there, so I don't even know for sure if the crash report feature is working properly.
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LM72 0 soluzioni 2 risposte

Exact same issue for me. I also can't play Netflix streaming or Spotify. Everything works fine on Chrome so I've switched to that for DRM rights related sites. There is a thread going here about the issue too.

https://support.mozilla.org/en-US/questions/1268687#answer-1252057

Exact same issue for me. I also can't play Netflix streaming or Spotify. Everything works fine on Chrome so I've switched to that for DRM rights related sites. There is a thread going here about the issue too. https://support.mozilla.org/en-US/questions/1268687#answer-1252057
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