Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è chiusa e archiviata. Inserire una nuova richiesta se occorre aiuto.

Recover Firefox Data?

  • 1 risposta
  • 1 ha questo problema
  • 7 visualizzazioni
  • Ultima risposta di powdrpf325

more options

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1267386. Please follow up there, thanks.]


Hi. Can anyone help me with this? I had a Windows 10 laptop that was fried, so I had to have data recovery done. The technician put my files on a new laptop. I then downloaded Firefox onto the new laptop. I tried to login to my account, but it didn’t accept my last known password. The system forced me to create a new account and wiped out all of my information. Now that I can get into the system, I see that a recovery key can be created in case the password is forgotten. I don’t recall creating a recovery key before, but the system never asked me for one. It just made me create a whole new account and lose everything. Anyway, in the recovered data, there is a file called “Old Firefox Data” from 8/11/16 although strangely the file says last modified 4/15/17. I’m not sure what any of this means, but is there a way that I can restore at least some of my old bookmarks and information from this file?

''[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1267386. Please follow up there, thanks.]'' Hi. Can anyone help me with this? I had a Windows 10 laptop that was fried, so I had to have data recovery done. The technician put my files on a new laptop. I then downloaded Firefox onto the new laptop. I tried to login to my account, but it didn’t accept my last known password. The system forced me to create a new account and wiped out all of my information. Now that I can get into the system, I see that a recovery key can be created in case the password is forgotten. I don’t recall creating a recovery key before, but the system never asked me for one. It just made me create a whole new account and lose everything. Anyway, in the recovered data, there is a file called “Old Firefox Data” from 8/11/16 although strangely the file says last modified 4/15/17. I’m not sure what any of this means, but is there a way that I can restore at least some of my old bookmarks and information from this file?

Modificato da Chris Ilias il

Tutte le risposte (1)

more options

Sorry, this was posted in the wrong section.