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I CAN NOT LOG-IN TO AARP NO MOVING LETTERS
I CAN LOG-IN WITH GOOGLE BUT NOT HERE....SUCKS
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If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:
Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).
(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Content blocking.
(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.
Cache and Cookies: When you have a problem with one particular site that worked for you before, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
- (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
- click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button
In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.
Then try reloading the page. Does that help?
Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Is this about a CAPTCHA challenge that is missing?
This CAPTCHA is an animated GIF image.
Do you see the alt text (Type the moving characters)? Note that this is not about the label for the input field to type these letters.
What do you get when you right-click this alt text and check "View Image Info" ? If you do not see anything the it is likely that you block content.