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Google Hangouts Stopped working with Firefox

Inserita

Very suddenly, Google Hangouts no longer works with Firefox, as of the evening of June 11th. I tried Firefox add-ons but they don't work. I can open Google Hangouts page, but cannot use the messaging utility. I used it for years until last night. Apparently, a plug-in is missing or doesn't work.

Very suddenly, Google Hangouts no longer works with Firefox, as of the evening of June 11th. I tried Firefox add-ons but they don't work. I can open Google Hangouts page, but cannot use the messaging utility. I used it for years until last night. Apparently, a plug-in is missing or doesn't work.

Soluzione scelta

Hello johnhenrick,

Would you please take a look at this :

https://support.google.com/hangouts/answer/6191867?hl=en

(scroll down to "Hangouts doesn't work on Firefox")

But as this only just stopped working for you, maybe you could try this :

Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R'

Another thing to try :

Clear the Firefox cache :
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

"Remove the cookies" from websites that cause problems :
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site")


If you use extensions like Adblock Plus, NoScript, Flash Block, Ghostery, then always make sure such extensions do not block (wanted) content.

You could also check your settings here :

https://support.mozilla.org/en-US/kb/content-blocking


If none of the above do the trick, then let's Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems


This has nothing to do with your current problem (at least I don't think it does), but would you please read this article :

https://www.ghacks.net/2019/01/23/google-reveals-timeline-for-hangouts-termination-and-migration/

Leggere questa risposta nel contesto 1
Citazione

Dettagli aggiuntivi sul sistema

Applicazione

  • Firefox 67.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:67.0) Gecko/20100101 Firefox/67.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/67.0.2/WINNT/en-US/

Estensioni

  • AddToAny: Share Anywhere 3.3.0 ({35d49e56-0142-4a7b-82a8-6ace7d28ff92})
  • Disable HTML5 Autoplay 2018.10.3 (disable-html5-autoplay@afnankhan)
  • Easy Youtube Video Downloader Express 15.0 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • Facebook Container 2.0 (@contain-facebook)
  • Flash Block (Plus) 0.1.9 (jid1-n8wH2cBfc2QaUj@jetpack)
  • Logitech SetPoint 6.60.90 ({84380428-8c9d-4bdf-913d-b2c34d6562d9})
  • uBlock Origin 1.19.6 (uBlock0@raymondhill.net)
  • Video Ads Blocker 1.2.39 ({72b6c7de-eb4e-428e-8272-86d05e51bb7b})
  • Messenger for Google™ Hangouts 0.1.9 (jid1-uqbSKwXpf2K6yl@jetpack) (Inattiva)

Javascript

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Grafica

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  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cee7) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cee7) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
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Preferenze modificate

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McCoy
  • Top 10 Contributor
537 soluzioni 5045 risposte

Soluzione scelta

Hello johnhenrick,

Would you please take a look at this :

https://support.google.com/hangouts/answer/6191867?hl=en

(scroll down to "Hangouts doesn't work on Firefox")

But as this only just stopped working for you, maybe you could try this :

Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R'

Another thing to try :

Clear the Firefox cache :
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

"Remove the cookies" from websites that cause problems :
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site")


If you use extensions like Adblock Plus, NoScript, Flash Block, Ghostery, then always make sure such extensions do not block (wanted) content.

You could also check your settings here :

https://support.mozilla.org/en-US/kb/content-blocking


If none of the above do the trick, then let's Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems


This has nothing to do with your current problem (at least I don't think it does), but would you please read this article :

https://www.ghacks.net/2019/01/23/google-reveals-timeline-for-hangouts-termination-and-migration/

Hello johnhenrick, Would you please take a look at this : https://support.google.com/hangouts/answer/6191867?hl=en (scroll down to "Hangouts doesn't work on Firefox") But as this only just stopped working for you, maybe you could try this : Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R' Another thing to try : Clear the Firefox cache :<BR> https://support.mozilla.org/en-US/kb/how-clear-firefox-cache "Remove the cookies" from websites that cause problems :<BR> https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site") ---------------------------------------------------------------------------------------------------------------------------------- If you use extensions like Adblock Plus, NoScript, Flash Block, Ghostery, then always make sure such extensions do not block (wanted) content. You could also check your settings here : https://support.mozilla.org/en-US/kb/content-blocking ------------------------------------------------------------------------------------------------- If none of the above do the trick, then let's Try Firefox in Safe Mode : If Firefox is not running : Hold down the Shift key when starting Firefox. If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !) See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems -------------------------------------------------------------------------------------------- This has nothing to do with your current problem (at least I don't think it does), but would you please read this article : https://www.ghacks.net/2019/01/23/google-reveals-timeline-for-hangouts-termination-and-migration/
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cor-el
  • Top 10 Contributor
  • Moderator
17482 soluzioni 158022 risposte

I notice this extension in the System Details list that is currently not active:

  • "Messenger for Google™ Hangouts"
I notice this extension in the System Details list that is currently not active: *"Messenger for Google™ Hangouts"
È stato utile questo messaggio? 0
Citazione

Utente che ha posto la domanda

McCoy said

Hello johnhenrick, Would you please take a look at this : https://support.google.com/hangouts/answer/6191867?hl=en (scroll down to "Hangouts doesn't work on Firefox") But as this only just stopped working for you, maybe you could try this : Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R' Another thing to try : Clear the Firefox cache :
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache "Remove the cookies" from websites that cause problems :
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site")

If you use extensions like Adblock Plus, NoScript, Flash Block, Ghostery, then always make sure such extensions do not block (wanted) content.

You could also check your settings here :

https://support.mozilla.org/en-US/kb/content-blocking


If none of the above do the trick, then let's Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems


This has nothing to do with your current problem (at least I don't think it does), but would you please read this article :

https://www.ghacks.net/2019/01/23/google-reveals-timeline-for-hangouts-termination-and-migration/

Clearing the cache did the trick. Google Hangouts now works, again. Thank you for your help.

''McCoy [[#answer-1229606|said]]'' <blockquote> Hello johnhenrick, Would you please take a look at this : https://support.google.com/hangouts/answer/6191867?hl=en (scroll down to "Hangouts doesn't work on Firefox") But as this only just stopped working for you, maybe you could try this : Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R' Another thing to try : Clear the Firefox cache :<BR> https://support.mozilla.org/en-US/kb/how-clear-firefox-cache "Remove the cookies" from websites that cause problems :<BR> https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site") ---------------------------------------------------------------------------------------------------------------------------------- If you use extensions like Adblock Plus, NoScript, Flash Block, Ghostery, then always make sure such extensions do not block (wanted) content. You could also check your settings here : https://support.mozilla.org/en-US/kb/content-blocking ------------------------------------------------------------------------------------------------- If none of the above do the trick, then let's Try Firefox in Safe Mode : If Firefox is not running : Hold down the Shift key when starting Firefox. If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !) See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems -------------------------------------------------------------------------------------------- This has nothing to do with your current problem (at least I don't think it does), but would you please read this article : https://www.ghacks.net/2019/01/23/google-reveals-timeline-for-hangouts-termination-and-migration/ </blockquote> Clearing the cache did the trick. Google Hangouts now works, again. Thank you for your help.
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cor-el said

I notice this extension in the System Details list that is currently not active:
  • "Messenger for Google™ Hangouts"

The extension you point to is cor-el said

I notice this extension in the System Details list that is currently not active:
  • "Messenger for Google™ Hangouts"

Corel is my Paintshop Pro 2018 photo editor.

''cor-el [[#answer-1229624|said]]'' <blockquote> I notice this extension in the System Details list that is currently not active: *"Messenger for Google™ Hangouts" </blockquote> The extension you point to is ''cor-el [[#answer-1229624|said]]'' <blockquote> I notice this extension in the System Details list that is currently not active: *"Messenger for Google™ Hangouts" </blockquote> Corel is my Paintshop Pro 2018 photo editor.
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I've kept my Firefox browser on Ubuntu 19.04 up-to-date. Running version 68.0.2 (64-bit). I can not make or receive phone calls using either Hangouts or Voice. It was working OK and then stopped working. See https://support.google.com/voice/thread/12580451?hl=en#. I installed Chromium and both Hangouts and Voice are working OK. Someone broke Firefox's capability to make voice calls. Please fix.

I've kept my Firefox browser on Ubuntu 19.04 up-to-date. Running version 68.0.2 (64-bit). I can not make or receive phone calls using either Hangouts or Voice. It was working OK and then stopped working. See https://support.google.com/voice/thread/12580451?hl=en#. I installed Chromium and both Hangouts and Voice are working OK. Someone broke Firefox's capability to make voice calls. Please fix.
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