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I feel like a hamster on a wheel trying to get to the answer that I might see on the forum

  • 10 risposte
  • 1 ha questo problema
  • 15 visualizzazioni
  • Ultima risposta di Markalete

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locking this thread as support is being rendered in the original thread - https://support.mozilla.org/en-US/questions/1249850


I've already asked the question and gave my email address but now didn't see how to get to the forum. I started out having a problem hearing sound on facebook and youtube videos. Checked sound on pc - fine. Had a pc expert uninstall and reinstall firefox and the sound worked last night. This morning the sound on those videos is gone so I uninstalled and installed firefox again and now it says that facebook and youtube don't have safe connections!!!!! I didn't appreciate being offered the reimage app and then finding out it would cost me something after it went through my pc. I am being as nice as my frustration allows.


Your connection is not secure

The owner of www.facebook.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

the same message comes up for firefox website and youtube.

Modificato da the-edmeister il

Tutte le risposte (10)

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Your connection is not secure

The owner of www.facebook.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

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the same message comes up for firefox website and youtube.

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The only answer offered to does this solve your problem? What happened to NO?

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hi, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a solution depends on the individual circumstances:

  • what is the error code shown when you click on advanced on that error page?
  • please also give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum like shown in the screenshot.

thank you!

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https://www.facebook.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: true Certificate chain: -----BEGIN CERTIFICATE----- MIIDgTCCAmmgAwIBAgIRAJxcdaLeLSqloSQlhnilZ/8wDQYJKoZIhvcNAQELBQAw HjELMAkGA1UEBhMCRU4xDzANBgNVBAMMBlN0b3BBZDAeFw0xOTAxMjEwMDAwMDBa Fw0xOTA0MjExMjAwMDBaMGExCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJDQTETMBEG A1UEBxMKTWVubG8gUGFyazEXMBUGA1UEChMORmFjZWJvb2ssIEluYy4xFzAVBgNV BAMMDiouZmFjZWJvb2suY29tMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDd j/Vd+x20p0rRsYcjjnW1lEH4eguxolfti943Ez/Re1BO61XpGokydgKlLJ8cpPIj ZZW01TkPn6lVxPTynYiDY/AHCl1GJUIwGpyWNhNWlRTds3sTmZMtU4PzNkNTNAKz 2BMSwOct+WG+IsX7hXK33W4rQsKTdal+exlwRDwlVwIDAQABo4H6MIH3MIHHBgNV HREEgb8wgbyCDiouZmFjZWJvb2suY29tgg8qLm1lc3Nlbmdlci5jb22CDiouZmFj ZWJvb2submV0gg1tZXNzZW5nZXIuY29tggsqLmZic2J4LmNvbYIOKi54ei5mYmNk bi5uZXSCCyouZmJjZG4ubmV0ggZmYi5jb22CCCouZmIuY29tghAqLm0uZmFjZWJv b2suY29tggxmYWNlYm9vay5jb22CDioueHkuZmJjZG4ubmV0gg4qLnh4LmZiY2Ru Lm5ldDAMBgNVHRMBAf8EAjAAMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcD AjANBgkqhkiG9w0BAQsFAAOCAQEAnrFtHVDTkP+X2Uq+AWgle/flgakPjpcLNz/F 19O4a5SMHr0r6M8+A8zrycNCzPxU9QEXOP0piP5/2fwdNA6AqmLW55fzWXxlPBiW 8ZwqMz9B+Sbox114gY+A5vheM9YCAK9tKBxAerpRl06v7PgN2ylFnfJlOOWzoCOp Ua0r2mKqM01Bq2aLv4Cg2HbDummNo34AjpP65DH1Yy0stNVZCW0j9Tpt2F5l3rGX i/gn4LwL+8063rXQbSr93esH+lV6THg53X7Wu5akzYWllvH11KsJhbqeNVR466DW AA0rx7H8NVXRZ7j3lGItV0XEJVYAe4eSBrsOQBCwynJRXaKOSw== -----END CERTIFICATE-----

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https://www.facebook.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: true Certificate chain: -----BEGIN CERTIFICATE----- MIIDgTCCAmmgAwIBAgIRAJxcdaLeLSqloSQlhnilZ/8wDQYJKoZIhvcNAQELBQAw HjELMAkGA1UEBhMCRU4xDzANBgNVBAMMBlN0b3BBZDAeFw0xOTAxMjEwMDAwMDBa Fw0xOTA0MjExMjAwMDBaMGExCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJDQTETMBEG A1UEBxMKTWVubG8gUGFyazEXMBUGA1UEChMORmFjZWJvb2ssIEluYy4xFzAVBgNV BAMMDiouZmFjZWJvb2suY29tMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDd j/Vd+x20p0rRsYcjjnW1lEH4eguxolfti943Ez/Re1BO61XpGokydgKlLJ8cpPIj ZZW01TkPn6lVxPTynYiDY/AHCl1GJUIwGpyWNhNWlRTds3sTmZMtU4PzNkNTNAKz 2BMSwOct+WG+IsX7hXK33W4rQsKTdal+exlwRDwlVwIDAQABo4H6MIH3MIHHBgNV HREEgb8wgbyCDiouZmFjZWJvb2suY29tgg8qLm1lc3Nlbmdlci5jb22CDiouZmFj ZWJvb2submV0gg1tZXNzZW5nZXIuY29tggsqLmZic2J4LmNvbYIOKi54ei5mYmNk bi5uZXSCCyouZmJjZG4ubmV0ggZmYi5jb22CCCouZmIuY29tghAqLm0uZmFjZWJv b2suY29tggxmYWNlYm9vay5jb22CDioueHkuZmJjZG4ubmV0gg4qLnh4LmZiY2Ru Lm5ldDAMBgNVHRMBAf8EAjAAMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcD AjANBgkqhkiG9w0BAQsFAAOCAQEAnrFtHVDTkP+X2Uq+AWgle/flgakPjpcLNz/F 19O4a5SMHr0r6M8+A8zrycNCzPxU9QEXOP0piP5/2fwdNA6AqmLW55fzWXxlPBiW 8ZwqMz9B+Sbox114gY+A5vheM9YCAK9tKBxAerpRl06v7PgN2ylFnfJlOOWzoCOp Ua0r2mKqM01Bq2aLv4Cg2HbDummNo34AjpP65DH1Yy0stNVZCW0j9Tpt2F5l3rGX i/gn4LwL+8063rXQbSr93esH+lV6THg53X7Wu5akzYWllvH11KsJhbqeNVR466DW AA0rx7H8NVXRZ7j3lGItV0XEJVYAe4eSBrsOQBCwynJRXaKOSw== -----END CERTIFICATE-----

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thanks, it appears that the StopAd program that's installed on your system is tampering with encrypted connections - they have the following support article on the subject: https://stopad.io/help/windows/connection-is-not-secure

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So now the bank page came up but I can't sign in. https://login.regions.com/SignIn?wa=wsignin1.0&wtrealm=http%3a%2f%2fonlinebanking.regions.com%2f&wctx=rm%3D0%26id%3Dpassive%26ru%3D%2Faccounts%2Foverview Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: false Certificate chain: -----BEGIN CERTIFICATE----- MIIDXTCCAkWgAwIBAgIRALk8MiDdAM3sgUrw0a3+35wwDQYJKoZIhvcNAQELBQAw HjELMAkGA1UEBhMCRU4xDzANBgNVBAMMBlN0b3BBZDAeFw0xODAxMDUwMDAwMDBa Fw0yMDAxMTQxMjAwMDBaMIHtMR0wGwYDVQQPDBRQcml2YXRlIE9yZ2FuaXphdGlv bjETMBEGCysGAQQBgjc8AgEDEwJVUzEZMBcGCysGAQQBgjc8AgECEwhEZWxhd2Fy ZTEQMA4GA1UEBRMHMzc2NDYxNzELMAkGA1UEBhMCVVMxEDAOBgNVBAgTB0FsYWJh bWExEzARBgNVBAcTCkJpcm1pbmdoYW0xJjAkBgNVBAoTHVJlZ2lvbnMgRmluYW5j aWFsIENvcnBvcmF0aW9uMRIwEAYDVQQLEwlFQ29tbWVyY2UxGjAYBgNVBAMTEWxv Z2luLnJlZ2lvbnMuY29tMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCqI0uG LNZ+S17Jug5ptob76ec4czb04o0mF5B6dVoQ+97OtbeX6pxylRnafgzPLPtrthgz EfGV+w6/2S//yL7UYnnpDpMRfJd/lKLUnEqi3seNdRncbpE/ToYf5SzY7fRmtUIS TYcHf6RIdqsimMFbWh6Autx3JNOz4tvULEAAaQIDAQABo0owSDAcBgNVHREEFTAT ghFsb2dpbi5yZWdpb25zLmNvbTAJBgNVHRMEAjAAMB0GA1UdJQQWMBQGCCsGAQUF BwMBBggrBgEFBQcDAjANBgkqhkiG9w0BAQsFAAOCAQEALjYydUHVeIQOsHAI9Whu zr0rtk4siGpq8HKPkclvUs0C7bUVcR86fHkpIgKPrLKJwNcFKhpilzjfLFzZQG/u Y8ePGl4CNykbTHxNtVxSCYtncaBflGy+UT0tVLmMCWoIWlg8enys1r5PkwgLiDIa ckSC3Z22I7Ftq1C70G/5/C7EbGzTHev+jH4OhjkuTG5xHQah7Em5mqMlICobYpWC ZCpMubLggo/zqTBVcm+nFWYrq7yh0lfTJW/RWecONaJYSlQzKzNtOrlEpuigMHYc bjaK2JxTZGa9Hh7NW1yvZmzpI8X1DHRJU18of3qOq+DVj8BrVLIlYF/0NH20uynH uA== -----END CERTIFICATE-----

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The stop ad link given just comes up with the same message that the connection is not safe. For many months we have enjoyed stop ad and successfully used our internet at the same time. Why would that have changed?

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I uninstalled firefox and reinstalled it with an upgrade. I don't know anything about the mozilla folder. That was not a part of the instructions.