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Firefox crashes on windows 10 error "EXCEPTION_ACCESS_VIOLATION_WRITE"

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  • Ultima risposta di AvikB

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OS: Windows 10 Pro N

OS Version: Version 1809 (OS Build 17763.292)

Firefox Version: 65.0

Nvidia Driver: 418.81


Tried "Refreshing Firefox", Safe Mode but it always crashes. If I try to watch any youtube videos or sometime even loading Microsoft.com or other pages crashes the browser.


Report ID: bp-bd7ae3fe-3e7a-49fc-a5df-0d8b90190204


I have also tried reinstalling my browser, disabling hardware acceleration, compatibility mode but nothing works.

Microsoft Edge, Vivaldi, Brave all other browser seems to work fine.

Modificato da AvikB il

Soluzione scelta

hi AvikB, unfortunately this kind of issue seems to be a problem for users of windows N editions after the update to windows 10 1809.

we are in contact with microsoft about the problem - until there is a fix for the issue, this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.

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Soluzione scelta

hi AvikB, unfortunately this kind of issue seems to be a problem for users of windows N editions after the update to windows 10 1809.

we are in contact with microsoft about the problem - until there is a fix for the issue, this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.

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That solves it. Thanks for the quick reply. Really appreciate it :)