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Since installing 63.0.3, constant problems with running Firefox

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I've had no problem with previous versions of Firefox. Since installing version 63.0.3, constant problems with crashing, hanging or loading homepage and websites extremely slowly. Sometimes loading of homepage cycles through two or three partial sequences before completing. Have tried all obvious recommended solutions without success, including safe mode, refresh and reinstall. Am using MacBook Pro 10.10.5 and BT as my home page. I use Safari as my other browser and it continues to run without any issues

I've had no problem with previous versions of Firefox. Since installing version 63.0.3, constant problems with crashing, hanging or loading homepage and websites extremely slowly. Sometimes loading of homepage cycles through two or three partial sequences before completing. Have tried all obvious recommended solutions without success, including safe mode, refresh and reinstall. Am using MacBook Pro 10.10.5 and BT as my home page. I use Safari as my other browser and it continues to run without any issues
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Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 30.0 r0 (disabled)

Applicazione

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:63.0) Gecko/20100101 Firefox/63.0

Ulteriori informazioni

FredMcD
  • Top 10 Contributor
3804 soluzioni 52813 risposte

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.101

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 32.0.0.101 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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FredMcD
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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia ----------------- In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Report ID Date Crashed 846EEA31-647A-4B71-B6B1-DC1473DB1300 04/09/2018 09:27 0582C627-8E04-4336-A3D6-0A8802BB22BE 11/08/2018 12:55 5A8CDD1D-F429-4E60-872D-3C0B7DA45BB4 08/08/2018 06:37 083FBFD7-5DA8-4F8F-9C0B-B6FB1F17452A 20/06/2018 15:11 884BD250-75A0-403E-B140-B9317BB52C14 12/05/2018 19:29 DBAAF043-67DA-4CB9-81CA-66D20FB11932 04/05/2018 12:06 7F93BA95-F3FE-4154-A120-D335ADA89A35 26/04/2018 09:51 FA56127D-A4EC-4A96-BC69-483DF959A2E0 24/04/2018 11:02 4F8CA694-56F6-408C-8E4A-89BB20E55AE6 25/02/2018 15:50 3CA6B21B-DE0B-4E04-B823-2C46495F0FE9 16/02/2018 17:45 These are the most recent reports - they all predate the current problem. Firefox has tended to hang rather than crash, only able to close programme by forcing close.

Regarding Shockwave, uninstaller removes my most recent secure version (32), but when I use it to then remove (disabled) insecure version 30, uninstaller tells me Shockwave not present.

Still to try safe mode suggestion. Once computer is in safe mode, how do you return it to "normal" operation?

Report ID Date Crashed 846EEA31-647A-4B71-B6B1-DC1473DB1300 04/09/2018 09:27 0582C627-8E04-4336-A3D6-0A8802BB22BE 11/08/2018 12:55 5A8CDD1D-F429-4E60-872D-3C0B7DA45BB4 08/08/2018 06:37 083FBFD7-5DA8-4F8F-9C0B-B6FB1F17452A 20/06/2018 15:11 884BD250-75A0-403E-B140-B9317BB52C14 12/05/2018 19:29 DBAAF043-67DA-4CB9-81CA-66D20FB11932 04/05/2018 12:06 7F93BA95-F3FE-4154-A120-D335ADA89A35 26/04/2018 09:51 FA56127D-A4EC-4A96-BC69-483DF959A2E0 24/04/2018 11:02 4F8CA694-56F6-408C-8E4A-89BB20E55AE6 25/02/2018 15:50 3CA6B21B-DE0B-4E04-B823-2C46495F0FE9 16/02/2018 17:45 These are the most recent reports - they all predate the current problem. Firefox has tended to hang rather than crash, only able to close programme by forcing close. Regarding Shockwave, uninstaller removes my most recent secure version (32), but when I use it to then remove (disabled) insecure version 30, uninstaller tells me Shockwave not present. Still to try safe mode suggestion. Once computer is in safe mode, how do you return it to "normal" operation?
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FredMcD
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Drumlean said

Once computer is in safe mode, how do you return it to "normal" operation?

All you have to do is a reboot.


Report ID Date Crashed

The reports you posted were not sent to the Mozilla servers.

''Drumlean [[#answer-1179412|said]]'' <blockquote> Once computer is in safe mode, how do you return it to "normal" operation? </blockquote> All you have to do is a reboot. <blockquote> Report ID Date Crashed </blockquote> The reports you posted were not sent to the Mozilla servers.
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cor-el
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We have seen crashes reported on Mac caused by a fbplugin (Facebook photo uploader) in the "Internet Plug-Ins" folder, so you can check that.

We have seen crashes reported on Mac caused by a fbplugin (Facebook photo uploader) in the "Internet Plug-Ins" folder, so you can check that. *[[/questions/1238157]] Firefox crashes because of the fbplugin plugin
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Thanks for all suggestions so far - no joy though. Since I've had no previous problems with Firefox and have made no other changes to computer, I assume issue actually lies with version 63.0.3. I've considered reinstalling my previous version of Firefox, but read that this might create further problems. My view at the moment is to stop using Firefox in the hope that its next update resolves the problems that have arisen. In the meantime I'll use another browser - except for checking this forum!

Thanks for all suggestions so far - no joy though. Since I've had no previous problems with Firefox and have made no other changes to computer, I assume issue actually lies with version 63.0.3. I've considered reinstalling my previous version of Firefox, but read that this might create further problems. My view at the moment is to stop using Firefox in the hope that its next update resolves the problems that have arisen. In the meantime I'll use another browser - except for checking this forum!
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By chance, I seem to have discovered a partial solution. Until now I have been using home.bt as my home page. However, if I use Firefox as my homepage and select home.bt from top sites, at the moment everything seems to work okay. Why would this be?

By chance, I seem to have discovered a partial solution. Until now I have been using home.bt as my home page. However, if I use Firefox as my homepage and select home.bt from top sites, at the moment everything seems to work okay. Why would this be?
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FredMcD
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Server not found Firefox can’t find the server at www.home.bt.


Did you mean https://home.bt.com/ Fibre Broadband, TV Packages, BT Sport & Mobile Deals | BT

or something else?

Server not found Firefox can’t find the server at www.home.bt. Did you mean https://home.bt.com/ Fibre Broadband, TV Packages, BT Sport & Mobile Deals | BT or something else?
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Sorry, I was too vague. Yes, https://home.bt.com/ . I've tried using this arrangement this morning. Better than https://home.bt.com/ as homepage, but still getting slow loading of pages and hangs.

Sorry, I was too vague. Yes, https://home.bt.com/ . I've tried using this arrangement this morning. Better than https://home.bt.com/ as homepage, but still getting slow loading of pages and hangs.
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FredMcD
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[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
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Thanks. Tried using contents of first 1st link, as it seemed the most relevant. With Firefox open went to Help then Troubleshooting. Couldn't see an Applications Basic section here. Only options seem to be Give Firefox a Tuneup and Try Safe Mode (both of which I have tried). Rest of page is tabular information on Firefox. With Firefox closed, tried going to Finder. No Library option displayed in Go drop down menu. Under Go, eventually located a/the? Library folder within the Macintosh HD option. Library folder contained an Application Support folder, but I could not find a Firefox folder in it.

Thanks. Tried using contents of first 1st link, as it seemed the most relevant. With Firefox open went to Help then Troubleshooting. Couldn't see an Applications Basic section here. Only options seem to be Give Firefox a Tuneup and Try Safe Mode (both of which I have tried). Rest of page is tabular information on Firefox. With Firefox closed, tried going to Finder. No Library option displayed in Go drop down menu. Under Go, eventually located a/the? Library folder within the Macintosh HD option. Library folder contained an Application Support folder, but I could not find a Firefox folder in it.
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