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constant crashes

Inserita

Hello!

I can't use the browser anymore. It crashes whenever I keep it open in background with only 1 tab or even when starting it. This happens since at least August 2017 last year. I have attached the reports to this below.

Thank you.

https://crash-stats.mozilla.com/report/index/d31cc0f2-844e-4698-846e-9569e0181129#tab-details - is the latest one, which happened when I have tried to open the browser for the first time today.

Submitted Crash Reports Report ID Date Submitted bp-d31cc0f2-844e-4698-846e-9569e0181129 11/29/2018 11:19 AM bp-6cd08aba-edd7-4aba-bb26-5ce0d0181127 11/27/2018 2:49 PM bp-48c18c74-3ec4-41ab-bbe2-25e4e0181127 11/27/2018 2:48 PM bp-adf33ba5-a19f-4f8f-87e1-afb170181127 11/27/2018 2:47 PM bp-5d59a2ad-6c80-4c86-a40b-d67460181127 11/27/2018 2:47 PM bp-70d67ba3-919b-4f73-9692-8633e0181127 11/27/2018 2:46 PM bp-2d117383-7e4b-45f2-9a12-93aea0181127 11/27/2018 2:44 PM bp-d7cf2c87-8eeb-4e13-83ca-baeeb0181113 11/13/2018 10:30 AM bp-303403ff-28f1-4cd9-b872-d48770180822 8/22/2018 8:35 AM bp-997de84f-6292-4cac-84b6-6afe61180822 8/22/2018 8:34 AM bp-6da22556-dd6c-497d-8bd3-82fa51180821 8/21/2018 9:40 AM bp-9ff51c4b-a7c7-4491-9905-c90561180821 8/21/2018 9:40 AM bp-b064921e-5a71-40fa-8c72-a1b461180821 8/21/2018 9:39 AM bp-d9256657-ba10-4d3d-9e14-6bbda0180814 8/14/2018 9:31 AM bp-10071eea-c984-4b55-9bd1-7cd3e1180814 8/14/2018 8:28 AM bp-360fd351-644c-4815-a465-bd0ea0180813 8/13/2018 9:20 AM bp-545ff1f3-62e7-4935-bdfe-f1e4d1180810 8/10/2018 10:02 AM bp-0732b450-64a7-4591-9865-65b0b1180810 8/10/2018 9:11 AM bp-c997922b-f501-48f9-b3d9-716ac1180809 8/9/2018 8:32 AM bp-e8c243ab-9b3b-4bdc-8b5c-00af21180807 8/7/2018 2:53 PM bp-41df4270-9a64-4ca1-8baf-d55fb1180807 8/7/2018 11:20 AM bp-5300b78b-93ed-4985-b8cd-6a9cf1180806 8/6/2018 10:31 AM bp-ffa49d03-25f4-4c33-9514-a983d1180803 8/3/2018 2:55 PM bp-b8ccda03-fb71-433d-ac94-2c1571180803 8/3/2018 2:22 PM bp-9c243c52-a279-45b1-91c5-c6cc80180803 8/3/2018 12:12 PM bp-2845e2ee-511a-454e-bbf8-defd00180803 8/3/2018 11:22 AM bp-d3212d80-d23c-4a3b-b12e-f297f1180803 8/3/2018 11:00 AM bp-10de6c28-8657-4b76-9aa8-575a11180803 8/3/2018 10:55 AM bp-b12c49e1-992f-4c1c-a50c-828b61180803 8/3/2018 10:11 AM bp-4ac4f2f5-210e-4848-8469-289f21180803 8/3/2018 9:59 AM bp-114686ae-0172-45ff-8ddf-f7ad71180803 8/3/2018 9:55 AM bp-95c5bacd-7a3c-4433-b93d-4223c1180803 8/3/2018 9:44 AM bp-8b7064b6-c231-498b-9662-4447f1180802 8/2/2018 10:54 AM bp-40a30441-1833-43d8-b299-e89071180801 8/1/2018 1:43 PM bp-64361d3c-97af-4e1e-8f85-db0061180801 8/1/2018 12:25 PM bp-51ede211-c6ff-4754-9c44-99f331180731 7/31/2018 9:35 AM bp-04f06959-768c-4042-907b-0480f0180731 7/31/2018 9:35 AM bp-1dcaaa1c-abbf-45b6-9ae2-2e00f1180731 7/31/2018 9:35 AM bp-0305bb1d-ad79-41d1-a1fc-458aa1180730 7/30/2018 1:27 PM bp-8cc0794e-4ee4-4398-8a10-b96cb1180725 7/25/2018 1:02 PM bp-61a4456d-520d-4fc6-bd83-cbfe30180725 7/25/2018 12:38 PM bp-55df4741-c983-434d-95af-4c5b01180723 7/23/2018 11:32 AM bp-a667e2d6-1dce-49ed-ba1a-6f4551180723 7/23/2018 11:09 AM bp-e54d326a-9a91-4c68-ad44-65de01180718 7/18/2018 8:53 AM bp-210ff09c-4dd3-4278-ab44-96ad91180711 7/11/2018 11:15 AM bp-4c5dc209-2960-4777-8075-d51d21180711 7/11/2018 11:06 AM bp-ab48d270-cbbc-4c87-82ae-b2adb1180711 7/11/2018 9:09 AM bp-e64a73fb-0fe4-4081-87e7-688061180710 7/10/2018 12:40 PM bp-ff527c76-a9b7-42cd-b933-066ca0180709 7/9/2018 11:44 AM bp-926ecd82-214e-4b24-96e5-64d851180706 7/6/2018 12:47 PM bp-b804eba6-5ddf-44d7-b073-cfa131180706 7/6/2018 8:32 AM bp-63aafdf0-f810-4d3e-afdf-4f6511180703 7/3/2018 9:12 AM bp-cb0f5a09-53c6-4231-bb8c-271b61180703 7/3/2018 9:12 AM bp-af7dc3da-4d41-4859-b180-bd1381180629 6/29/2018 3:42 PM bp-d8214636-6adf-4c85-890d-842bd1180628 6/28/2018 9:19 AM bp-0e0919c4-231e-424c-83d3-c29611180628 6/28/2018 9:17 AM bp-0e76342b-7ec6-4c43-9dba-e5e4b0180622 6/22/2018 9:14 AM bp-6ab3c3dd-9270-4378-b41c-413d31180622 6/22/2018 9:13 AM bp-4bff67e4-2bc8-4c95-877d-eaa811180621 6/21/2018 9:11 AM bp-d73c3d42-64cc-4491-b966-9427d1180621 6/21/2018 9:11 AM bp-5d609965-953e-4c00-9cb8-194ef1180621 6/21/2018 9:11 AM bp-27dd3895-5ef5-45f8-a272-246b11180620 6/20/2018 1:14 PM bp-a1af7c6a-118e-4d9f-8907-a0be01180619 6/19/2018 1:15 PM bp-1c2bd7d1-2d11-49a9-8787-ab3261180619 6/19/2018 10:10 AM bp-fea1ff18-6e54-4490-859a-a8fde1180619 6/19/2018 8:03 AM bp-800ec1c8-a278-42f0-bb72-21b251180618 6/18/2018 1:23 PM bp-0fce815e-973c-4498-83a4-5f4e91180618 6/18/2018 10:05 AM bp-81d80f12-4764-4e54-9665-277351180618 6/18/2018 9:50 AM bp-a4302b26-2871-410c-9fce-666d61180614 6/14/2018 12:38 PM bp-5894c677-1b89-4ef5-80ca-f23251180614 6/14/2018 12:37 PM bp-c45e6c30-43ff-420c-9c6c-f27691180614 6/14/2018 12:11 PM bp-7b5f705c-7990-419d-a7ac-546ed1180614 6/14/2018 11:47 AM bp-59d37529-0bfb-4284-ab6c-0b8f80180614 6/14/2018 11:45 AM bp-5eae281f-74f3-44c8-97c1-e72921180614 6/14/2018 10:30 AM bp-5b7d7954-e45d-4c8e-aed4-bd6700180614 6/14/2018 9:16 AM bp-deeeb997-8e50-4016-b69d-15bdd1180614 6/14/2018 9:15 AM bp-9e4469bb-d919-43ef-94fd-a10d00180614 6/14/2018 9:03 AM bp-011e0fee-7176-4c71-846c-8690a1180614 6/14/2018 9:00 AM bp-0089731c-0243-487d-980d-d7ed41180614 6/14/2018 9:00 AM bp-4ee10873-e5fc-4420-ae90-5e67e1180614 6/14/2018 8:59 AM bp-0059a104-6ec3-42fd-8a22-7cce61180614 6/14/2018 8:59 AM bp-bac10f27-dbbe-4425-9ad8-d7a931180614 6/14/2018 8:27 AM bp-a4935484-fb8e-48a1-b2fb-a10fe1180611 6/11/2018 11:49 AM bp-ca1df3a0-209d-4a58-9898-f67841180611 6/11/2018 9:25 AM bp-14975a3f-c3c4-4595-a155-f463b1180611 6/11/2018 8:20 AM bp-baecd23d-6378-4d95-a077-fa99f1180611 6/11/2018 8:20 AM bp-aa28e1fe-8ab1-42e2-93d2-eb3571180608 6/8/2018 12:15 PM bp-3196d650-8cc6-4434-adfe-84df01180608 6/8/2018 7:58 AM bp-f4851430-518b-41e0-9234-3a2ed1180606 6/6/2018 3:13 PM bp-c7d80914-f181-4e36-80d6-1c93f1180606 6/6/2018 3:12 PM bp-ff019d01-24b5-437b-80b1-b8ec41180605 6/5/2018 1:38 PM bp-7ae0eab2-f920-4660-80cd-892d91180605 6/5/2018 12:51 PM bp-23e2f4ed-2beb-4d50-85a4-353911180604 6/4/2018 12:14 PM bp-ce633f61-06a3-47f8-b744-a49f21180531 5/31/2018 1:16 PM bp-31559c0e-8f0d-45b3-bae2-78d7f1180530 5/30/2018 11:24 AM bp-a12c4811-0aac-41bc-9c4f-828061180530 5/30/2018 8:47 AM bp-4a1e1171-969c-4339-a6e4-fecc11180529 5/29/2018 12:18 PM bp-1eba5c56-dc55-4a94-a0e9-c261a1180524 5/24/2018 4:08 PM bp-a89b9222-3681-4cd6-bbdd-c08f81180524 5/24/2018 10:57 AM bp-06225815-b204-4384-b2d9-ce5001180524 5/24/2018 10:10 AM bp-04b9d660-207a-41ad-8468-4a2581180524 5/24/2018 10:00 AM bp-ccf322c8-0595-4b62-a1cd-8a31d1180523 5/23/2018 11:39 AM bp-4fcaced4-6f81-44d3-a6ed-de7141180523 5/23/2018 10:27 AM bp-7019751a-08db-46e6-8866-2444e1180523 5/23/2018 8:24 AM bp-8eae145b-fd2f-4959-9c4b-214651180522 5/22/2018 9:50 AM bp-b465736f-57fb-4714-a955-d7eac1170822 8/22/2017 10:57 AM

Hello! I can't use the browser anymore. It crashes whenever I keep it open in background with only 1 tab or even when starting it. This happens since at least August 2017 last year. I have attached the reports to this below. Thank you. https://crash-stats.mozilla.com/report/index/d31cc0f2-844e-4698-846e-9569e0181129#tab-details - is the latest one, which happened when I have tried to open the browser for the first time today. Submitted Crash Reports Report ID Date Submitted bp-d31cc0f2-844e-4698-846e-9569e0181129 11/29/2018 11:19 AM bp-6cd08aba-edd7-4aba-bb26-5ce0d0181127 11/27/2018 2:49 PM bp-48c18c74-3ec4-41ab-bbe2-25e4e0181127 11/27/2018 2:48 PM bp-adf33ba5-a19f-4f8f-87e1-afb170181127 11/27/2018 2:47 PM bp-5d59a2ad-6c80-4c86-a40b-d67460181127 11/27/2018 2:47 PM bp-70d67ba3-919b-4f73-9692-8633e0181127 11/27/2018 2:46 PM bp-2d117383-7e4b-45f2-9a12-93aea0181127 11/27/2018 2:44 PM bp-d7cf2c87-8eeb-4e13-83ca-baeeb0181113 11/13/2018 10:30 AM bp-303403ff-28f1-4cd9-b872-d48770180822 8/22/2018 8:35 AM bp-997de84f-6292-4cac-84b6-6afe61180822 8/22/2018 8:34 AM bp-6da22556-dd6c-497d-8bd3-82fa51180821 8/21/2018 9:40 AM bp-9ff51c4b-a7c7-4491-9905-c90561180821 8/21/2018 9:40 AM bp-b064921e-5a71-40fa-8c72-a1b461180821 8/21/2018 9:39 AM bp-d9256657-ba10-4d3d-9e14-6bbda0180814 8/14/2018 9:31 AM bp-10071eea-c984-4b55-9bd1-7cd3e1180814 8/14/2018 8:28 AM bp-360fd351-644c-4815-a465-bd0ea0180813 8/13/2018 9:20 AM bp-545ff1f3-62e7-4935-bdfe-f1e4d1180810 8/10/2018 10:02 AM bp-0732b450-64a7-4591-9865-65b0b1180810 8/10/2018 9:11 AM bp-c997922b-f501-48f9-b3d9-716ac1180809 8/9/2018 8:32 AM bp-e8c243ab-9b3b-4bdc-8b5c-00af21180807 8/7/2018 2:53 PM bp-41df4270-9a64-4ca1-8baf-d55fb1180807 8/7/2018 11:20 AM bp-5300b78b-93ed-4985-b8cd-6a9cf1180806 8/6/2018 10:31 AM bp-ffa49d03-25f4-4c33-9514-a983d1180803 8/3/2018 2:55 PM bp-b8ccda03-fb71-433d-ac94-2c1571180803 8/3/2018 2:22 PM bp-9c243c52-a279-45b1-91c5-c6cc80180803 8/3/2018 12:12 PM bp-2845e2ee-511a-454e-bbf8-defd00180803 8/3/2018 11:22 AM bp-d3212d80-d23c-4a3b-b12e-f297f1180803 8/3/2018 11:00 AM bp-10de6c28-8657-4b76-9aa8-575a11180803 8/3/2018 10:55 AM bp-b12c49e1-992f-4c1c-a50c-828b61180803 8/3/2018 10:11 AM bp-4ac4f2f5-210e-4848-8469-289f21180803 8/3/2018 9:59 AM bp-114686ae-0172-45ff-8ddf-f7ad71180803 8/3/2018 9:55 AM bp-95c5bacd-7a3c-4433-b93d-4223c1180803 8/3/2018 9:44 AM bp-8b7064b6-c231-498b-9662-4447f1180802 8/2/2018 10:54 AM bp-40a30441-1833-43d8-b299-e89071180801 8/1/2018 1:43 PM bp-64361d3c-97af-4e1e-8f85-db0061180801 8/1/2018 12:25 PM bp-51ede211-c6ff-4754-9c44-99f331180731 7/31/2018 9:35 AM bp-04f06959-768c-4042-907b-0480f0180731 7/31/2018 9:35 AM bp-1dcaaa1c-abbf-45b6-9ae2-2e00f1180731 7/31/2018 9:35 AM bp-0305bb1d-ad79-41d1-a1fc-458aa1180730 7/30/2018 1:27 PM bp-8cc0794e-4ee4-4398-8a10-b96cb1180725 7/25/2018 1:02 PM bp-61a4456d-520d-4fc6-bd83-cbfe30180725 7/25/2018 12:38 PM bp-55df4741-c983-434d-95af-4c5b01180723 7/23/2018 11:32 AM bp-a667e2d6-1dce-49ed-ba1a-6f4551180723 7/23/2018 11:09 AM bp-e54d326a-9a91-4c68-ad44-65de01180718 7/18/2018 8:53 AM bp-210ff09c-4dd3-4278-ab44-96ad91180711 7/11/2018 11:15 AM bp-4c5dc209-2960-4777-8075-d51d21180711 7/11/2018 11:06 AM bp-ab48d270-cbbc-4c87-82ae-b2adb1180711 7/11/2018 9:09 AM bp-e64a73fb-0fe4-4081-87e7-688061180710 7/10/2018 12:40 PM bp-ff527c76-a9b7-42cd-b933-066ca0180709 7/9/2018 11:44 AM bp-926ecd82-214e-4b24-96e5-64d851180706 7/6/2018 12:47 PM bp-b804eba6-5ddf-44d7-b073-cfa131180706 7/6/2018 8:32 AM bp-63aafdf0-f810-4d3e-afdf-4f6511180703 7/3/2018 9:12 AM bp-cb0f5a09-53c6-4231-bb8c-271b61180703 7/3/2018 9:12 AM bp-af7dc3da-4d41-4859-b180-bd1381180629 6/29/2018 3:42 PM bp-d8214636-6adf-4c85-890d-842bd1180628 6/28/2018 9:19 AM bp-0e0919c4-231e-424c-83d3-c29611180628 6/28/2018 9:17 AM bp-0e76342b-7ec6-4c43-9dba-e5e4b0180622 6/22/2018 9:14 AM bp-6ab3c3dd-9270-4378-b41c-413d31180622 6/22/2018 9:13 AM bp-4bff67e4-2bc8-4c95-877d-eaa811180621 6/21/2018 9:11 AM bp-d73c3d42-64cc-4491-b966-9427d1180621 6/21/2018 9:11 AM bp-5d609965-953e-4c00-9cb8-194ef1180621 6/21/2018 9:11 AM bp-27dd3895-5ef5-45f8-a272-246b11180620 6/20/2018 1:14 PM bp-a1af7c6a-118e-4d9f-8907-a0be01180619 6/19/2018 1:15 PM bp-1c2bd7d1-2d11-49a9-8787-ab3261180619 6/19/2018 10:10 AM bp-fea1ff18-6e54-4490-859a-a8fde1180619 6/19/2018 8:03 AM bp-800ec1c8-a278-42f0-bb72-21b251180618 6/18/2018 1:23 PM bp-0fce815e-973c-4498-83a4-5f4e91180618 6/18/2018 10:05 AM bp-81d80f12-4764-4e54-9665-277351180618 6/18/2018 9:50 AM bp-a4302b26-2871-410c-9fce-666d61180614 6/14/2018 12:38 PM bp-5894c677-1b89-4ef5-80ca-f23251180614 6/14/2018 12:37 PM bp-c45e6c30-43ff-420c-9c6c-f27691180614 6/14/2018 12:11 PM bp-7b5f705c-7990-419d-a7ac-546ed1180614 6/14/2018 11:47 AM bp-59d37529-0bfb-4284-ab6c-0b8f80180614 6/14/2018 11:45 AM bp-5eae281f-74f3-44c8-97c1-e72921180614 6/14/2018 10:30 AM bp-5b7d7954-e45d-4c8e-aed4-bd6700180614 6/14/2018 9:16 AM bp-deeeb997-8e50-4016-b69d-15bdd1180614 6/14/2018 9:15 AM bp-9e4469bb-d919-43ef-94fd-a10d00180614 6/14/2018 9:03 AM bp-011e0fee-7176-4c71-846c-8690a1180614 6/14/2018 9:00 AM bp-0089731c-0243-487d-980d-d7ed41180614 6/14/2018 9:00 AM bp-4ee10873-e5fc-4420-ae90-5e67e1180614 6/14/2018 8:59 AM bp-0059a104-6ec3-42fd-8a22-7cce61180614 6/14/2018 8:59 AM bp-bac10f27-dbbe-4425-9ad8-d7a931180614 6/14/2018 8:27 AM bp-a4935484-fb8e-48a1-b2fb-a10fe1180611 6/11/2018 11:49 AM bp-ca1df3a0-209d-4a58-9898-f67841180611 6/11/2018 9:25 AM bp-14975a3f-c3c4-4595-a155-f463b1180611 6/11/2018 8:20 AM bp-baecd23d-6378-4d95-a077-fa99f1180611 6/11/2018 8:20 AM bp-aa28e1fe-8ab1-42e2-93d2-eb3571180608 6/8/2018 12:15 PM bp-3196d650-8cc6-4434-adfe-84df01180608 6/8/2018 7:58 AM bp-f4851430-518b-41e0-9234-3a2ed1180606 6/6/2018 3:13 PM bp-c7d80914-f181-4e36-80d6-1c93f1180606 6/6/2018 3:12 PM bp-ff019d01-24b5-437b-80b1-b8ec41180605 6/5/2018 1:38 PM bp-7ae0eab2-f920-4660-80cd-892d91180605 6/5/2018 12:51 PM bp-23e2f4ed-2beb-4d50-85a4-353911180604 6/4/2018 12:14 PM bp-ce633f61-06a3-47f8-b744-a49f21180531 5/31/2018 1:16 PM bp-31559c0e-8f0d-45b3-bae2-78d7f1180530 5/30/2018 11:24 AM bp-a12c4811-0aac-41bc-9c4f-828061180530 5/30/2018 8:47 AM bp-4a1e1171-969c-4339-a6e4-fecc11180529 5/29/2018 12:18 PM bp-1eba5c56-dc55-4a94-a0e9-c261a1180524 5/24/2018 4:08 PM bp-a89b9222-3681-4cd6-bbdd-c08f81180524 5/24/2018 10:57 AM bp-06225815-b204-4384-b2d9-ce5001180524 5/24/2018 10:10 AM bp-04b9d660-207a-41ad-8468-4a2581180524 5/24/2018 10:00 AM bp-ccf322c8-0595-4b62-a1cd-8a31d1180523 5/23/2018 11:39 AM bp-4fcaced4-6f81-44d3-a6ed-de7141180523 5/23/2018 10:27 AM bp-7019751a-08db-46e6-8866-2444e1180523 5/23/2018 8:24 AM bp-8eae145b-fd2f-4959-9c4b-214651180522 5/22/2018 9:50 AM bp-b465736f-57fb-4714-a955-d7eac1170822 8/22/2017 10:57 AM

Soluzione scelta

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Leggere questa risposta nel contesto 1

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 31.0 r0

Applicazione

  • Firefox 63.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/63.0.3/WINNT/en-US/

Estensioni

  • Privacy Badger 2018.10.3.1 (jid1-MnnxcxisBPnSXQ@jetpack)
  • uBlock Origin 1.17.2 (uBlock0@raymondhill.net)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: Intel(R) HD Graphics 630
  • adapterDescription2:
  • adapterDeviceID: 0x5912
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.376
  • driverDate: 2-28-2018
  • driverDate2:
  • driverVersion: 23.20.16.4973
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b3fc) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b3fc) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Preferenze modificate

Varie

  • User JS: No
  • Accessibilità: No
FredMcD
  • Top 10 Contributor
4314 soluzioni 60601 risposte

Risposta utile

bp-d31cc0f2-844e-4698-846e-9569e0181129 bp-d31cc0f2-844e-4698-846e-9569e0181129 bp-6cd08aba-edd7-4aba-bb26-5ce0d0181127 bp-48c18c74-3ec4-41ab-bbe2-25e4e0181127

Signature: UserCallWinProcCheckWow

Uptime 3 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

Attention Sumo's there are 20 related bug reports

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

bp-d31cc0f2-844e-4698-846e-9569e0181129 bp-d31cc0f2-844e-4698-846e-9569e0181129 bp-6cd08aba-edd7-4aba-bb26-5ce0d0181127 bp-48c18c74-3ec4-41ab-bbe2-25e4e0181127 Signature: UserCallWinProcCheckWow Uptime 3 seconds Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Attention Sumo's there are 20 related bug reports KERNELBASE.dll = Microsoft combase.dll = Microsoft
FredMcD
  • Top 10 Contributor
4314 soluzioni 60601 risposte

Risposta utile

Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Utente che ha posto la domanda

I've done all the recommended steps and seems it's not crashing anymore. Not quite sure if the checks really found something though!

Thank you

I've done all the recommended steps and seems it's not crashing anymore. Not quite sure if the checks really found something though! Thank you
FredMcD
  • Top 10 Contributor
4314 soluzioni 60601 risposte

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.

Utente che ha posto la domanda

Hi,

It happened again today. I'm sending you the crash report:


https://crash-stats.mozilla.com/report/index/540c4704-8bad-4a67-aa1a-7c4f90181203


Seems it wasn't fixed.

Hi, It happened again today. I'm sending you the crash report: https://crash-stats.mozilla.com/report/index/540c4704-8bad-4a67-aa1a-7c4f90181203 Seems it wasn't fixed.
FredMcD
  • Top 10 Contributor
4314 soluzioni 60601 risposte

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

bp-540c4704-8bad-4a67-aa1a-7c4f90181203 Signature: UserCallWinProcCheckWow

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

Attention Sumo's there are 20 related bug reports

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right. bp-540c4704-8bad-4a67-aa1a-7c4f90181203 Signature: UserCallWinProcCheckWow Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Attention Sumo's there are 20 related bug reports KERNELBASE.dll = Microsoft combase.dll = Microsoft rpcrt4.dll = Windows; Remote Procedure Call Runtime
FredMcD
  • Top 10 Contributor
4314 soluzioni 60601 risposte

Soluzione scelta

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Firefox comes in two or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. --------------- Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Utente che ha posto la domanda

Finally worked.

Thanks!

Finally worked. Thanks!
FredMcD
  • Top 10 Contributor
4314 soluzioni 60601 risposte

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.