X
Tocca qui per la versione per piattaforma mobile del sito.

Forum di supporto

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

firefox update wiped out all my bookmarks

Inserita

Version 63.0.1 wiped my bookmarks out. Please spare me your solution "How to restore Firefox bookmarks" it's nothing, but a loop that explains absolutely nothing...!

Version 63.0.1 wiped my bookmarks out. Please spare me your solution "How to restore Firefox bookmarks" it's nothing, but a loop that explains absolutely nothing...!

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 31.0 r0

Applicazione

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

Ulteriori informazioni

jscher2000
  • Top 10 Contributor
8591 soluzioni 70247 risposte

Hi Whard, I'm sorry to hear about this problem.

You mentioned that restoring bookmarks is a loop -- do you mean that your Restore menu doesn't have any backups from before the bookmark apocalypse? The Restore menu I'm referring to is the one described in this article: Restore bookmarks from backup or move them to another computer.


Did you lose any other data during the update, such as toolbar customization, add-ons, history, open tabs, etc.?

Recovering Data After Complete Data Loss

If you haven't already, you may want to do a normal Windows shutdown and startup to release any file locks and complete any pending updates.

If your Firefox data does not magically reappear, the most likely scenarios for complete data loss are:

(1) A Refresh started but the migration of data from your old profile to your new profile was incomplete, or
(2) Your old profile was locked, so Firefox ignored it and created a new one.

It's a lot of things to check, but if you go step by step, it's not too bad.

Did Firefox perform a Refresh?

Unless it was interrupted in progress, you should find a folder on your desktop named Old Firefox Data. Inside would be a semi-randomly-named folder (like a1b2c3d4.default) with freshly updated files. Do you see anything like that?

If so, we'll suggest how to rescue key files or completely restore the earlier profile folder.

If not...

Does the Profile Manager list your immediately previous profile folder?

To check on that, inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list all the profiles Firefox is currently aware of. If you see a profile that is not currently set as default that looks promising, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)

Firefox should exit and then start up using the other profile. Is that the right one?

If it's not there...

Did Firefox orphan your old profile folder?

Here's how to check whether there are additional profile folders in the standard location in addition to the one you're using. Start by opening your current Firefox profile folder using either:

* "3-bar" menu button > "?" Help > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter/Return

In the first table on the page, click the "Open Folder" button, to launch a new window listing various files and folders in Windows Explorer.

In the Windows Explorer address bar, click the capitalized word Profiles to move up one level in the folder hierarchy. More than one folder here by any chance? Do the files in those folders look like they were last updated around the time of the update?

If you've got any promising looking folders, we can discuss next steps to recover use of them, and any bookmark backup or other useful data files they contain.

Hi Whard, I'm sorry to hear about this problem. You mentioned that restoring bookmarks is a loop -- do you mean that your Restore menu doesn't have any backups from before the bookmark apocalypse? The Restore menu I'm referring to is the one described in this article: [[Restore bookmarks from backup or move them to another computer]]. ---- Did you lose any other data during the update, such as toolbar customization, add-ons, history, open tabs, etc.? '''Recovering Data After Complete Data Loss''' If you haven't already, you may want to do a ''normal'' Windows shutdown and startup to release any file locks and complete any pending updates. If your Firefox data does not magically reappear, the most likely scenarios for complete data loss are:<br><br>(1) A Refresh started but the migration of data from your old profile to your new profile was incomplete, or<br>(2) Your old profile was locked, so Firefox ignored it and created a new one. It's a lot of things to check, but if you go step by step, it's not too bad. <p><em><strong>Did Firefox perform a Refresh?</strong></em></p> <p>Unless it was interrupted in progress, you should find a folder on your desktop named Old Firefox Data. Inside would be a semi-randomly-named folder (like a1b2c3d4.default) with freshly updated files. Do you see anything like that?<br><br>If so, we'll suggest how to rescue key files or completely restore the earlier profile folder.</p> <p><em>If not...</em></p> <p><em><strong>Does the Profile Manager list your immediately previous profile folder?</strong></em></p> <p>To check on that, inside Firefox, type or paste <strong>about:profiles</strong> in the address bar and press Enter/Return to load it. <br><br>This page should list all the profiles Firefox is currently aware of. If you see a profile that is not currently set as default that looks promising, scroll down to it and click the <strong>Set as default profile</strong> button below that profile, then scroll back up and click the <strong>Restart normally</strong> button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)<br><br>Firefox should exit and then start up using the other profile. <em>Is that the right one?</em><br><br><em>If it's not there...</em></p> <p><em><strong>Did Firefox orphan your old profile folder?</strong></em></p> <p>Here's how to check whether there are additional profile folders in the standard location in addition to the one you're using. Start by opening your current Firefox profile folder using either:<br><br>* "3-bar" menu button &gt; "?" Help &gt; Troubleshooting Information<br>* (menu bar) Help &gt; Troubleshooting Information<br>* type or paste about:support in the address bar and press Enter/Return<br><br>In the first table on the page, click the "Open Folder" button, to launch a new window listing various files and folders in Windows Explorer.<br><br>In the Windows Explorer address bar, click the capitalized word Profiles to move up one level in the folder hierarchy. More than one folder here by any chance? Do the files in those folders look like they were last updated around the time of the update?</p> <p>If you've got any promising looking folders, we can discuss next steps to recover use of them, and any bookmark backup or other useful data files they contain.</p>
cor-el
  • Top 10 Contributor
  • Moderator
17352 soluzioni 156837 risposte

Note that such issues also can be a problem with places.sqlite (bookmarks and history).

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

See also:

Note that such issues also can be a problem with places.sqlite (bookmarks and history). You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page<br>in case errors are reported close and restart Firefox and retry See also: *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite