Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Access to video blocked because of "privacy and security settings." Have read all available articles. WHICH settings isn't clear.

  • 3 risposte
  • 1 ha questo problema
  • 11 visualizzazioni
  • Ultima risposta di FredMcD

more options

A video at a Web site where I have often accessed videos now tells me the video is inaccessible because of "privacy and security settings." I don't think I have changed the settings since the last time I watched a video. In any case I have not been able to find the problem. I have tried the options for cookie settings without fixing the problem. What should the settings be?

Soluzione scelta

Is this with many websites, some, a few?

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (3)

more options

Soluzione scelta

Is this with many websites, some, a few?

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

more options

Thank you very much. The problem was not only the video site but also embedded videos on some sites. Starting in Safe Mode solved the problem. Obviously a simple solution, but I don't have time to keep up with the complexity of the various facets of even the basics of IT devices/software. Glad to have a good source of help with Firefox.

more options

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.