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Why does my audio not return after ads finish while streaming fox news on firefox quantum version 62.0

Inserita

When I stream Fox news, after the ads run between segments I lose my audio when the program resumes.

When I stream Fox news, after the ads run between segments I lose my audio when the program resumes.

Soluzione scelta

Citazione

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 31.0 r0

Applicazione

  • Firefox 62.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:62.0) Gecko/20100101 Firefox/62.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/62.0/WINNT/en-US/

Estensioni

  • Norton Identity Safe 5.4.4.13 (idsafe@norton.com)
  • Norton Safe Search 3.0.1.13 (nortonsafesearch_ul@symantec.com)
  • Norton Safe Web 3.0.1.13 (nortonsafeweb@symantec.com)
  • Search and New Tab by Yahoo 2.1.2 (jid1-16aeif9OQIRKxA@jetpack) (Inattiva)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: Intel(R) 82945G Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2772
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 01ad1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • failures: [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'failed', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'failed', u'message': u'Failed to acquire a D3D11 device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'unavailable', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}, {u'status': u'unavailable', u'message': u'Requires D3D11', u'type': u'runtime'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Preferenze modificate

Varie

  • User JS: No
  • Accessibilità: No
Pkshadow 1069 soluzioni 14836 risposte

Hi, since sound is HTML5 code through Video Card Drivers to Sound you have Errors in your : adapterDescription: Intel(R) 82945G Express Chipset Family driverDate: 9-23-2009 direct2DEnabledMessage: [u'blockedDriver']

This is repeated 9 x's failures: [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]:

u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'failed', u'message': u'Failed to acquire a D3D11 device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled'

Suggest Reinstalling your Video Card Drivers. https://www.intel.com/content/www/us/en/support/detect.html Old & corrupted Drivers cause a wide range of issues.

VIDEO AUDIO

Hi, since sound is HTML5 code through Video Card Drivers to Sound you have Errors in your : adapterDescription: Intel(R) 82945G Express Chipset Family driverDate: 9-23-2009 direct2DEnabledMessage: ['''u'blockedDriver''''] This is repeated 9 x's '''failures''': [u'[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd32 v= and igd10iumd32 v=', u'CP+[GFX1]: u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': '''u'failed'''', u'message': '''u'Failed to acquire a D3D11 '''device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': '''u'blacklisted'''', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': '''u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984'''', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': '''u'disabled'''', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': '''u'disabled'''', u'message': u'D3D11 compositing is disabled' Suggest Reinstalling your Video Card Drivers. https://www.intel.com/content/www/us/en/support/detect.html Old & corrupted Drivers cause a wide range of issues. VIDEO AUDIO *https://support.google.com/youtube/topic/3014746 - Youtube *https://www.youtube.com/html5/ - Can you support HTML5 *https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues *https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox *https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
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Citazione

Utente che ha posto la domanda

Thanks, Pkshadow, but it did not fix the problem.

Thanks, Pkshadow, but it did not fix the problem.
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Citazione
Pkshadow 1069 soluzioni 14836 risposte

So reinstalling or downloading a full version updates for your Video Card Drivers did nothing, is that what you did ? As it is the only way to fix your Video Card Errors.

Please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

So reinstalling or downloading a full version updates for your Video Card Drivers did nothing, is that what you did ? As it is the only way to fix your Video Card Errors. *https://www.intel.com/content/www/us/en/support/detect.html Please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
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Utente che ha posto la domanda

Sorry, I did the Audio Card driver. I just tried updating the video card driver and was told it is up to date. Should I uninstall and then try to download or should I find the driver and do a download? How would I do a "refresh"?

Sorry, I did the Audio Card driver. I just tried updating the video card driver and was told it is up to date. Should I uninstall and then try to download or should I find the driver and do a download? How would I do a "refresh"?
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Citazione

Utente che ha posto la domanda

I clicked on your Intel link above and got this"

Error Icon Intel® Driver & Support Assistant is being blocked. Please see our FAQs for help.

I have no idea what to find in the FAQ's??

I clicked on your Intel link above and got this" Error Icon Intel® Driver & Support Assistant is being blocked. Please see our FAQs for help. I have no idea what to find in the FAQ's??
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Utente che ha posto la domanda

OK. I did a refresh after saving my bookmarks and profile. I got the bookmarks restored but even though I am the administrator, I keep getting a message saying I need administrator approval to copy the old profile into the new file. How do I restore the profile?

OK. I did a refresh after saving my bookmarks and profile. I got the bookmarks restored but even though I am the administrator, I keep getting a message saying I need administrator approval to copy the old profile into the new file. How do I restore the profile?
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Utente che ha posto la domanda

Well, I got the profile restored by taking the UAC to zero so I could finally copy the old files into the new folder. So now it is all done and I STILL do not get audio after the commercials run and the program resumes. I get the video and the circling arrow as if it is still loading. The arrow also shows during the commercials, but I get audio with them. The only way to restore the audio with the video is to refresh the site, which is what I was doing before..... So thanks, Pkshadow, but no help, just about 4 hours of frustration. :) Any more ideas?

Well, I got the profile restored by taking the UAC to zero so I could finally copy the old files into the new folder. So now it is all done and I STILL do not get audio after the commercials run and the program resumes. I get the video and the circling arrow as if it is still loading. The arrow also shows during the commercials, but I get audio with them. The only way to restore the audio with the video is to refresh the site, which is what I was doing before..... So thanks, Pkshadow, but no help, just about 4 hours of frustration. :) Any more ideas?
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FFus3r
  • Top 10 Contributor
51 soluzioni 757 risposte

Soluzione scelta

use ABP:

it block ads so the audio porblem can disappear.

'''use ABP: ''' * https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ '''it block ads so the audio porblem can disappear.'''
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Utente che ha posto la domanda

Thank you FFus3r, that worked. No ads and the program resumes normally.

Thank you FFus3r, that worked. No ads and the program resumes normally.
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FFus3r
  • Top 10 Contributor
51 soluzioni 757 risposte

I am glad i can help.

I am glad i can help.
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