X
Tocca qui per la versione per piattaforma mobile del sito.

Forum di supporto

Cannot get messages on laptop (but can with K-9 app on phone)

Inserita

For the last 3 days, TB (v. 52.9.1) running on my laptop (Ubuntu 18.04) has been unable to get new messages from the IMAP server of the GMX mail service. Messages cannot be sent either. IMAP access to the same email account works fine with the K-9 app on my phone, however, as does GMX's web interface.

When I attempt to get messages, the notification "...@gmx.net: Connected to imap.gmx.net..." appears. 100 seconds later, another notification appears: "Connection to server imap.gmx.net timed out." appears. No messages are downloaded, even though GMX's web interface shows that there are new messages.

I have tried starting TB in safe mode. I have checked that the password is correct. I have not knowingly changed any of TB's settings recently, nor any settings of my email account, and, as I said, IMAP access via the K-9 app seems to be fine.

Screenshots of the troubleshooting information are attached. (By the way, is there a way to get all of the troubleshooting info into a single uploadable file? I see how to download the info into a text file but not into an image file as required by this web form.)

After many years' nearly trouble-free use of TB, I'm hoping to get things back to normal soon. Any hints you could provide would be greatly appreciated!

For the last 3 days, TB (v. 52.9.1) running on my laptop (Ubuntu 18.04) has been unable to get new messages from the IMAP server of the GMX mail service. Messages cannot be sent either. IMAP access to the same email account works fine with the K-9 app on my phone, however, as does GMX's web interface. When I attempt to get messages, the notification "...@gmx.net: Connected to imap.gmx.net..." appears. 100 seconds later, another notification appears: "Connection to server imap.gmx.net timed out." appears. No messages are downloaded, even though GMX's web interface shows that there are new messages. I have tried starting TB in safe mode. I have checked that the password is correct. I have not knowingly changed any of TB's settings recently, nor any settings of my email account, and, as I said, IMAP access via the K-9 app seems to be fine. Screenshots of the troubleshooting information are attached. (By the way, is there a way to get all of the troubleshooting info into a single uploadable file? I see how to download the info into a text file but not into an image file as required by this web form.) After many years' nearly trouble-free use of TB, I'm hoping to get things back to normal soon. Any hints you could provide would be greatly appreciated!
Immagini allegate
Citazione

Dettagli aggiuntivi sul sistema

Applicazione

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.75 Safari/537.36

Ulteriori informazioni

Matt
  • Top 10 Contributor
  • Moderator
2816 soluzioni 19059 risposte

Risposta utile

You click the copy to clipboard button and then paste into a message here. in answer to your question about an easier way.. It also make it much easier to read.

Just as an experiment, turn of your phone for a while (10 minutes) and see if the mail comes to Thunderbird. I am assuming the use of IMAP on the phone and commonly mobile devices have no "governor" so just keep making more and more connections to the mail server until the amount of connections is exhausted. Thunderbird uses 5 by default and this is customizable, but some of the mobile apps do not have the option to limit their excesses.

You click the copy to clipboard button and then paste into a message here. in answer to your question about an easier way.. It also make it much easier to read. Just as an experiment, turn of your phone for a while (10 minutes) and see if the mail comes to Thunderbird. I am assuming the use of IMAP on the phone and commonly mobile devices have no "governor" so just keep making more and more connections to the mail server until the amount of connections is exhausted. Thunderbird uses 5 by default and this is customizable, but some of the mobile apps do not have the option to limit their excesses.
È stato utile questo messaggio? 1
Citazione

Utente che ha posto la domanda

Thanks for the suggestion, Matt, but no luck. I turned the phone completely off for half an hour and tried TB again on my laptop: no change

You're correct in guessing the mail app on my phone uses IMAP.

Thanks for the suggestion, Matt, but no luck. I turned the phone completely off for half an hour and tried TB again on my laptop: no change You're correct in guessing the mail app on my phone uses IMAP.
È stato utile questo messaggio?
Citazione
Richiedi supporto

Bisogna accedere al proprio account per rispondere nelle discussioni. Se non si possiede ancora un account, inserire una nuova richiesta.