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Crash @ CVCGDisplayLink::getDisplayTimes when unplugging monitors on MacOS HighSierra (bug 1201401)

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Hi I have 2 monitors connected to my laptop. Almost each time I disconnect them, TB crashes. Any clue? Fix

Thanks!

TB 52.9.1 (64-bit) MacOS HighSierra

Hi I have 2 monitors connected to my laptop. Almost each time I disconnect them, TB crashes. Any clue? Fix Thanks! TB 52.9.1 (64-bit) MacOS HighSierra

Modificato da Wayne Mery il

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.84 Safari/537.36

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user1533281 1 soluzioni 28 risposte

this is a windows issue causing program fail, have you checked other programs to see if this is doing the same?

this is a windows issue causing program fail, have you checked other programs to see if this is doing the same?
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hi No other program crash when I unplug my monitors. This is a recent issue, not sure if it is or not since the last update.

Thanks!

PS: to clarify I am on OSX not Windows, so I guess you meant OSX windows.

hi No other program crash when I unplug my monitors. This is a recent issue, not sure if it is or not since the last update. Thanks! PS: to clarify I am on OSX not Windows, so I guess you meant OSX windows.
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user1533281 1 soluzioni 28 risposte

aww ok yea i'll pass this on to a mac user experienced i'm a linux and windows experienced user thanks for that it does help us to determined how to answer support questions better.

aww ok yea i'll pass this on to a mac user experienced i'm a linux and windows experienced user thanks for that it does help us to determined how to answer support questions better.

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Chris Ilias
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Hi Mastap, Does the Mozilla Crash Reporter come up? If so,

  1. Open Thunderbird.
  2. Go to Help > Troubleshooting Information. That should open a new tab with info about your Thunderbird setup.
  3. Under "Crash Reports for the Last 3 Days" click on your latest crash report. That should take you to a web page starting with "https://crash-stats.mozilla.com/report/index/" and post the address of your latest crash report.

We can then look at the data specific to your crash and have a better idea of what is causing the problem.

Hi Mastap, Does the Mozilla Crash Reporter come up? If so, # Open Thunderbird. # Go to '''Help > Troubleshooting Information'''. That should open a new tab with info about your Thunderbird setup. # Under "''Crash Reports for the Last 3 Days''" click on your latest crash report. That should take you to a web page starting with "''https://crash-stats.mozilla.com/report/index/''" and post the address of your latest crash report. We can then look at the data specific to your crash and have a better idea of what is causing the problem.
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Wayne Mery
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perhaps bug 1201401 ?

perhaps bug 1201401 ?
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Hi, I did submit the report through the crash reporte. Does this suffice?

Hi, I did submit the report through the crash reporte. Does this suffice?
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Here is my crash report https://crash-stats.mozilla.com/report/index/0b65c3d2-7068-43c7-8cb7-b8ec00180810
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Matt
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That appear to be bug 1201401 See https://bugzilla.mozilla.org/show_bug.cgi?id=1201401

A summary is that there a currently two suspected causes.

1. A bad HDMI cable connecting the external monitor 2. Different refresh rates on the two monitors. (Perhaps you could offer some information in regard to that).

What I do not see is any sort of workaround.

That appear to be bug 1201401 See https://bugzilla.mozilla.org/show_bug.cgi?id=1201401 A summary is that there a currently two suspected causes. 1. A bad HDMI cable connecting the external monitor 2. Different refresh rates on the two monitors. (Perhaps you could offer some information in regard to that). What I do not see is any sort of workaround.
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If other apps were crashing I would suspect my side, yet it is not the case. Only TB crashes.

What would help you help me here? The brand of my cables?

I will check the refresh rates when I plug in at the office tomorrow. Thanks

If other apps were crashing I would suspect my side, yet it is not the case. Only TB crashes. What would help you help me here? The brand of my cables? I will check the refresh rates when I plug in at the office tomorrow. Thanks
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