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Thunderbird crashes when attaching any file, as soon as I click on the paperclip. Crash signature @ wcscpy_s

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Hi, Thunderbird crashes when attaching a file, no matter what file, as soon as I click on the paperclip the programm stops straight away. Not freezing, just get the crash report pop-up. I send the support request a long time ago...., but ended up not getting it fixed (no reply), so I am using to my horror Outlook now. I don't like that programm.

I tried rebooting Windows 10 in safe mode, also disabled all addons (have only 2, lighting and ImportExportTools), none of it fixed it, is like this for months now.

Please help, or tell me how to reistall (and keep my mailboxes full?) or do I have to export them?

Hi, Thunderbird crashes when attaching a file, no matter what file, as soon as I click on the paperclip the programm stops straight away. Not freezing, just get the crash report pop-up. I send the support request a long time ago...., but ended up not getting it fixed (no reply), so I am using to my horror Outlook now. I don't like that programm. I tried rebooting Windows 10 in safe mode, also disabled all addons (have only 2, lighting and ImportExportTools), none of it fixed it, is like this for months now. Please help, or tell me how to reistall (and keep my mailboxes full?) or do I have to export them?

Modificato da Wayne Mery il

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Dettagli aggiuntivi sul sistema

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 OPR/54.0.2952.64

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Wayne Mery
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512 soluzioni 4665 risposte
Please post your crash IDs which you can find using https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
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Ok, Crash Reports Report ID Submitted bp-042d4c66-5e98-42ad-b889-a2a350180809 9-8-2018 bp-0886db99-2543-4c92-80f4-d967d0180809 9-8-2018 bp-5c5e469f-ac57-4a92-98f4-c20260180809 9-8-2018 bp-c8116bc7-cb13-4064-b5fa-3f4cc0180503 3-5-2018 bp-f329322f-b0a9-4c24-aeba-c1c2e0180426 27-4-2018


Search Mozilla Support for this signature How to read this crash report ID: 042d4c66-5e98-42ad-b889-a2a350180809 ID: a1fa07a8-41bf-4925-a518-7882e0180809 Thunderbird 52.9.1 Crash Report [@ wcscpy_s ] Search Mozilla Support for this signature How to read this crash report ID: 0886db99-2543-4c92-80f4-d967d0180809 Signature: wcscpy_s Search Mozilla Support for this signature How to read this crash report ID: 042d4c66-5e98-42ad-b889-a2a350180809 Signature: wcscpy_s

Ok, Crash Reports Report ID Submitted bp-042d4c66-5e98-42ad-b889-a2a350180809 9-8-2018 bp-0886db99-2543-4c92-80f4-d967d0180809 9-8-2018 bp-5c5e469f-ac57-4a92-98f4-c20260180809 9-8-2018 bp-c8116bc7-cb13-4064-b5fa-3f4cc0180503 3-5-2018 bp-f329322f-b0a9-4c24-aeba-c1c2e0180426 27-4-2018 Search Mozilla Support for this signature How to read this crash report ID: 042d4c66-5e98-42ad-b889-a2a350180809 ID: a1fa07a8-41bf-4925-a518-7882e0180809 Thunderbird 52.9.1 Crash Report [@ wcscpy_s ] Search Mozilla Support for this signature How to read this crash report ID: 0886db99-2543-4c92-80f4-d967d0180809 Signature: wcscpy_s Search Mozilla Support for this signature How to read this crash report ID: 042d4c66-5e98-42ad-b889-a2a350180809 Signature: wcscpy_s
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Wayne Mery
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  • Moderator
512 soluzioni 4665 risposte

All the crashes have the same crash signature, and the same stack. https://crash-stats.mozilla.com/report/index/042d4c66-5e98-42ad-b889-a2a350180809 shows the crashes are happening in Windows' code

thumbcache.dll and windows.storage.dll

All the crashes have the same crash signature, and the same stack. https://crash-stats.mozilla.com/report/index/042d4c66-5e98-42ad-b889-a2a350180809 shows the crashes are happening in Windows' code thumbcache.dll and windows.storage.dll
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