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Firefox crashes

Inserita

bp-cab65b19-d9e6-4d09-948e-8743d1180805 5/8/2018 11:14 PM bp-b1b83f84-bb9d-4c42-aeb2-c31931180805 5/8/2018 11:03 PM bp-3fa4f6de-d18e-48a1-a99a-5b8e00180805 5/8/2018 10:59 PM bp-986b1386-3106-45dc-a9bd-717861180805 5/8/2018 10:56 PM bp-e9002eb9-cbd5-4c01-b6c5-5f4641180805 5/8/2018 7:09 PM bp-b91e235d-8f76-4981-b0f2-8f7c31180805 5/8/2018 3:20 PM bp-989b9c2f-c492-4530-acbd-059cb1180804 4/8/2018 6:40 PM

bp-cab65b19-d9e6-4d09-948e-8743d1180805 5/8/2018 11:14 PM bp-b1b83f84-bb9d-4c42-aeb2-c31931180805 5/8/2018 11:03 PM bp-3fa4f6de-d18e-48a1-a99a-5b8e00180805 5/8/2018 10:59 PM bp-986b1386-3106-45dc-a9bd-717861180805 5/8/2018 10:56 PM bp-e9002eb9-cbd5-4c01-b6c5-5f4641180805 5/8/2018 7:09 PM bp-b91e235d-8f76-4981-b0f2-8f7c31180805 5/8/2018 3:20 PM bp-989b9c2f-c492-4530-acbd-059cb1180804 4/8/2018 6:40 PM
Citazione

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 30.0 r0

Applicazione

  • Firefox 61.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/61.0.1/WINNT/en-US/

Estensioni

  • Adblock Plus 3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: Intel(R) HD Graphics 520
  • adapterDescription2:
  • adapterDeviceID: 0x1916
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00151414
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.0
  • driverDate: 7-6-2016
  • driverDate2:
  • driverVersion: 20.19.15.4463
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.fcbca0e873c3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007502) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.fcbca0e873c3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007502) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Preferenze modificate

Varie

  • User JS: No
  • Accessibilità: No
FredMcD
  • Top 10 Contributor
3684 soluzioni 50642 risposte

bp-cab65b19-d9e6-4d09-948e-8743d1180805 Signature: nsDisplayItem::nsDisplayItem

No Modules flagged

This is for Sumo's Related Bugs 1427522 NEW --- Crash in nsDisplayItem::nsDisplayItem +++++++++++++++++++++++++++++++++++++++++++ bp-b1b83f84-bb9d-4c42-aeb2-c31931180805 Signature: static void DisplayLine

No Modules flagged ++++++++++++++++++++++++++++++++++++++++++ bp-3fa4f6de-d18e-48a1-a99a-5b8e00180805 Signature: static js::jit::EnterJitStatus EnterJit

No Modules flagged

This is for Sumo's Related Bugs 1447333 RESOLVED DUPLICATE Crash in static js::jit::EnterJitStatus EnterJit 858032 NEW --- [meta] crashes in EnterBaseline / EnterJit +++++++++++++++++++++++++++++++++++++++ bp-986b1386-3106-45dc-a9bd-717861180805 Signature: nsFrame::DisplayBorderBackgroundOutline

No Modules flagged

This is for Sumo's Related Bugs 722030 NEW --- Crash in nsFrame::DisplayBorderBackgroundOutline with AMD Radeon HD 6xxx series

bp-cab65b19-d9e6-4d09-948e-8743d1180805 Signature: nsDisplayItem::nsDisplayItem No Modules flagged This is for Sumo's Related Bugs 1427522 NEW --- Crash in nsDisplayItem::nsDisplayItem +++++++++++++++++++++++++++++++++++++++++++ bp-b1b83f84-bb9d-4c42-aeb2-c31931180805 Signature: static void DisplayLine No Modules flagged ++++++++++++++++++++++++++++++++++++++++++ bp-3fa4f6de-d18e-48a1-a99a-5b8e00180805 Signature: static js::jit::EnterJitStatus EnterJit No Modules flagged This is for Sumo's Related Bugs 1447333 RESOLVED DUPLICATE Crash in static js::jit::EnterJitStatus EnterJit 858032 NEW --- [meta] crashes in EnterBaseline / EnterJit +++++++++++++++++++++++++++++++++++++++ bp-986b1386-3106-45dc-a9bd-717861180805 Signature: nsFrame::DisplayBorderBackgroundOutline No Modules flagged This is for Sumo's Related Bugs 722030 NEW --- Crash in nsFrame::DisplayBorderBackgroundOutline with AMD Radeon HD 6xxx series
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FredMcD
  • Top 10 Contributor
3684 soluzioni 50642 risposte

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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jscher2000
  • Top 10 Contributor
7537 soluzioni 61432 risposte

Hi sirotan, sorry to hear about these crashes and thank you for the crash report IDs.

You didn't mention whether particular sites seem to trigger these crashes or whether they just occur randomly. Do you notice any pattern to them?

Could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?

Hi sirotan, sorry to hear about these crashes and thank you for the crash report IDs. You didn't mention whether particular sites seem to trigger these crashes or whether they just occur randomly. Do you notice any pattern to them? Could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any less crashy?
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more crashes

more crashes
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FredMcD
  • Top 10 Contributor
3684 soluzioni 50642 risposte

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in.
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latest

latest
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cor-el
  • Top 10 Contributor
  • Moderator
16461 soluzioni 148511 risposte

Please use Copy/Paste to post the crash report links with a "bp-" prefix in a reply. A screenshot is not helpful (we would have to type the links from the screenshot).

Please use Copy/Paste to post the crash report links with a "bp-" prefix in a reply. A screenshot is not helpful (we would have to type the links from the screenshot).
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bp-c0bddf2e-10d6-4401-aa84-fbc5e0180808 8/8/2018 1:46 PM bp-37767c2b-1592-4adc-9050-f65350180808 8/8/2018 1:46 PM bp-cb752398-48f3-477b-aad0-c04121180808 8/8/2018 1:40 PM bp-7fcb9760-be66-4f30-8ce2-6d32c1180808 8/8/2018 1:36 PM bp-809cb6a9-7e3c-49f4-99ae-d05e61180808 8/8/2018 1:34 PM bp-f8a691c4-0426-4bf7-b5c7-738291180807 7/8/2018 11:19 PM bp-a86ae8ab-3f3d-47b9-9896-910b41180807 7/8/2018 10:31 PM bp-7190b7ff-32ec-49e3-9777-c6cd60180807 7/8/2018 10:31 PM bp-ae9828fc-a12e-42c0-b835-526220180807 7/8/2018 10:30 PM bp-f56bf025-66ac-47bd-8c85-d0c590180807 7/8/2018 10:30 PM

bp-c0bddf2e-10d6-4401-aa84-fbc5e0180808 8/8/2018 1:46 PM bp-37767c2b-1592-4adc-9050-f65350180808 8/8/2018 1:46 PM bp-cb752398-48f3-477b-aad0-c04121180808 8/8/2018 1:40 PM bp-7fcb9760-be66-4f30-8ce2-6d32c1180808 8/8/2018 1:36 PM bp-809cb6a9-7e3c-49f4-99ae-d05e61180808 8/8/2018 1:34 PM bp-f8a691c4-0426-4bf7-b5c7-738291180807 7/8/2018 11:19 PM bp-a86ae8ab-3f3d-47b9-9896-910b41180807 7/8/2018 10:31 PM bp-7190b7ff-32ec-49e3-9777-c6cd60180807 7/8/2018 10:31 PM bp-ae9828fc-a12e-42c0-b835-526220180807 7/8/2018 10:30 PM bp-f56bf025-66ac-47bd-8c85-d0c590180807 7/8/2018 10:30 PM
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FredMcD
  • Top 10 Contributor
3684 soluzioni 50642 risposte

Note: These reports ae too old to be of use

Product Firefox Release Channel release Version 56.0 Build ID 20170926190823 OS Windows 10 OS Version 10.0.15063

bp-c0bddf2e-10d6-4401-aa84-fbc5e0180808 Signature: JSObject::hasAllFlags

CrashTime Mon, 11 Nov 1974 01:30:06 GMT ++++++++++++++++++++++++++++++++++++++ bp-37767c2b-1592-4adc-9050-f65350180808 Signature: JSObject::hasAllFlags ++++++++++++++++++++++++++++++++++++ bp-cb752398-48f3-477b-aad0-c04121180808 Signature: nsBaseAppShell::NativeEventCallback

'''Note:''' These reports ae too old to be of use Product Firefox Release Channel release Version 56.0 Build ID 20170926190823 OS Windows 10 OS Version 10.0.15063 bp-c0bddf2e-10d6-4401-aa84-fbc5e0180808 Signature: JSObject::hasAllFlags '''CrashTime''' Mon, 11 Nov 1974 01:30:06 GMT ++++++++++++++++++++++++++++++++++++++ bp-37767c2b-1592-4adc-9050-f65350180808 Signature: JSObject::hasAllFlags ++++++++++++++++++++++++++++++++++++ bp-cb752398-48f3-477b-aad0-c04121180808 Signature: nsBaseAppShell::NativeEventCallback
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FredMcD
  • Top 10 Contributor
3684 soluzioni 50642 risposte

Product Firefox Release Channel release Version 59.0 Build ID 20180310025718 OS Windows 10 OS Version 10.0.15063

bp-f56bf025-66ac-47bd-8c85-d0c590180807 Signature: mozilla::FrameLayerBuilder::GetPaintedLayerScaleForFrame

CrashTime Mon, 06 Aug 2018 13:54:52 GMT

No Modules Listed

This is for Sumo's Related Bugs 1134771 NEW --- crash in mozilla::FrameLayerBuilder::GetPaintedLayerScaleForFrame(nsIFrame*) +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ae9828fc-a12e-42c0-b835-526220180807 Signature: mozilla::EventListenerManager::RemoveEventListenerByType

No Modules Listed +++++++++++++++++++++++++++++++++++++++++++++++++ bp-7190b7ff-32ec-49e3-9777-c6cd60180807 Signature: mozilla::EffectCompositor::GetAnimationElementAndPseudoForFrame

No Modules Listed

Product Firefox Release Channel release Version 59.0 Build ID 20180310025718 OS Windows 10 OS Version 10.0.15063 bp-f56bf025-66ac-47bd-8c85-d0c590180807 Signature: mozilla::FrameLayerBuilder::GetPaintedLayerScaleForFrame '''CrashTime''' Mon, 06 Aug 2018 13:54:52 GMT No Modules Listed This is for Sumo's Related Bugs 1134771 NEW --- crash in mozilla::FrameLayerBuilder::GetPaintedLayerScaleForFrame(nsIFrame*) +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ae9828fc-a12e-42c0-b835-526220180807 Signature: mozilla::EventListenerManager::RemoveEventListenerByType No Modules Listed +++++++++++++++++++++++++++++++++++++++++++++++++ bp-7190b7ff-32ec-49e3-9777-c6cd60180807 Signature: mozilla::EffectCompositor::GetAnimationElementAndPseudoForFrame No Modules Listed
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FredMcD
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The crash reports show you are using Version 59.0

But your User Agent shows Firefox 61.0

Did you upgrade after the crashes? Have you had any problems using v61?

The crash reports show you are using Version 59.0 But your User Agent shows Firefox 61.0 Did you upgrade after the crashes? Have you had any problems using v61?
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Used latest version but keeps crashing, tried to use older version but still the same. Not only tab crashes, but also browser crashes and blue screen errors due to memory management

Used latest version but keeps crashing, tried to use older version but still the same. Not only tab crashes, but also browser crashes and blue screen errors due to memory management
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Pkshadow
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974 soluzioni 13169 risposte

Hi, your Video Card Drivers are in sad shape for your : adapterDescription: Intel(R) HD Graphics 520

Most of your Video Card is not running. Since using Windows 10 Search for the Device Manager and see if WIn 10 has changed your drivers to Microsoft's.

Bad = u'disabled, u'Disabled by prefrence, u'unavailable'

featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}]

To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Multi-Processor Support : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Only Disable as last resort.

Multi-processor Can completely disable it this way in about:config : dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

Only move to esr if low ram and old system.

Firefox Extended Release Version : Firefox ESR does not come with the latest features but it has the latest security and stability fixes.

If do please :

Hi, your Video Card Drivers are in sad shape for your : adapterDescription: Intel(R) HD Graphics 520 *https://www.intel.com/content/www/us/en/support/detect.html Most of your Video Card is not running. Since using Windows 10 Search for the Device Manager and see if WIn 10 has changed your drivers to Microsoft's. *https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/ Bad = u'disabled, u'Disabled by prefrence, u'unavailable' featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}] '''''To be Checked and turned off unless needed for accessibility : ''''' Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser. '''''Multi-Processor Support : ''''' Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on. Only Disable as last resort. '''''Multi-processor Can completely disable it this way in about:config :''''' dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false *http://kb.mozillazine.org/About:config Only move to esr if low ram and old system. '''''Firefox Extended Release Version :''''' Firefox ESR does not come with the latest features but it has the latest security and stability fixes. *https://support.mozilla.org/en-US/kb/switch-to-firefox-extended-support-release-esr If do please : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
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installed driver win64_24.20.100.6194, forced a restart when update stuck, then blue screen appeared, changed multiprocessor to 2, firefox still crashes

installed driver win64_24.20.100.6194, forced a restart when update stuck, then blue screen appeared, changed multiprocessor to 2, firefox still crashes
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b62c6943-8558-4499-93fb-42b5e2376cd6 9/8/2018 10:39 PM b1544c76-1a41-4ca4-b500-3e02751731c6 9/8/2018 10:30 PM 5f77aa3c-24f2-44e2-a3ad-6a548ceef63a 9/8/2018 10:30 PM 72c38327-148e-41d4-b7fb-775265171d3b 9/8/2018 10:25 PM 7b63cba9-61f0-407d-a0ab-42bc2d7c07b4 9/8/2018 10:21 PM db5a3b62-e8b2-41ac-b87c-e88d0c43b46e 8/8/2018 10:55 PM 4bba0ed5-c1fa-4632-bda5-f82a17019296 8/8/2018 10:35 PM

b62c6943-8558-4499-93fb-42b5e2376cd6 9/8/2018 10:39 PM b1544c76-1a41-4ca4-b500-3e02751731c6 9/8/2018 10:30 PM 5f77aa3c-24f2-44e2-a3ad-6a548ceef63a 9/8/2018 10:30 PM 72c38327-148e-41d4-b7fb-775265171d3b 9/8/2018 10:25 PM 7b63cba9-61f0-407d-a0ab-42bc2d7c07b4 9/8/2018 10:21 PM db5a3b62-e8b2-41ac-b87c-e88d0c43b46e 8/8/2018 10:55 PM 4bba0ed5-c1fa-4632-bda5-f82a17019296 8/8/2018 10:35 PM
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the device is a surface pro 4, previously no problem until bloated battery caused me to get a replacement, which the crashes started occurring often

the device is a surface pro 4, previously no problem until bloated battery caused me to get a replacement, which the crashes started occurring often
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cor-el
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If a line on the about:crashes page doesn't start with "bp-" then you can click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.

  • please do not add the "bp-" prefix yourself

You appear to be having a theme installed that causes problems with the telemetry data in the crash report (Invalid JSON in TelemetryEnvironment) and that makes it harder to check the reports.

Could you uninstall this theme end post a few new crash GUID? Also please install the current Firefox release to get the most useful information.

If a line on the about:crashes page doesn't start with "bp-" then you can click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. *please do not add the "bp-" prefix yourself ---- You appear to be having a theme installed that causes problems with the telemetry data in the crash report (Invalid JSON in TelemetryEnvironment) and that makes it harder to check the reports. Could you uninstall this theme end post a few new crash GUID? Also please install the current Firefox release to get the most useful information. *https://addons.mozilla.org/en-US/firefox/addon/gudetama-theme/
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bp-c715d9b6-2377-4332-b84c-76dbe1180810 10/8/2018 6:05 PM theme disabled

bp-c715d9b6-2377-4332-b84c-76dbe1180810 10/8/2018 6:05 PM theme disabled
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FredMcD
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Product Firefox Release Channel release Version 56.0 Build ID 20170926190823 OS Windows 10 OS Version 10.0.15063

bp-c715d9b6-2377-4332-b84c-76dbe1180810 Signature: igd10iumd64.dll | CContext::TID3D11DeviceContext_SetShaderResources_<T>

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

Product Firefox Release Channel release Version 56.0 Build ID 20170926190823 OS Windows 10 OS Version 10.0.15063 bp-c715d9b6-2377-4332-b84c-76dbe1180810 Signature: igd10iumd64.dll | CContext::TID3D11DeviceContext_SetShaderResources_<T> msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation
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FredMcD
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Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 ------------------ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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