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Firefox Crashing Constantly

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Have not had this particular problem before. Running Windows 7. Today, constant crashing. Maybe it is because it is Friday the 13th or my birthday, but this is a real pain. I am attaching crash reports. Thanks. Here are the crash reports: https://crash-stats.mozilla.com/report/index/99df7d3c-aaf5-4baf-a574-037b41180713 https://crash-stats.mozilla.com/report/index/5f04ba73-3753-47e2-89a1-de4200180713 https://crash-stats.mozilla.com/report/index/6154713d-d23f-4f77-a7f0-30aa91180713 https://crash-stats.mozilla.com/report/index/b9e019ff-7472-4738-9c4b-044481180713 https://crash-stats.mozilla.com/report/index/e0c71103-f2c5-4b77-a384-65cb21180713
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Dettagli aggiuntivi sul sistema

Applicazione

  • Firefox 61.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:61.0) Gecko/20100101 Firefox/61.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/61.0.1/WINNT/en-US/

Estensioni

  • Adblock Plus 3.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • SaveFrom.net helper 7.72 (helper@savefrom.net)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: NVIDIA GeForce 6150 LE
  • adapterDescription2:
  • adapterDeviceID: 0x0241
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvd3dum
  • adapterDrivers2:
  • adapterRAM: 64
  • adapterRAM2:
  • adapterSubsysID: 2a34103c
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'failed', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'failed', u'message': u'Failed to acquire a D3D11 device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'runtime'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'unavailable', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}, {u'status': u'unavailable', u'message': u'Requires D3D11', u'type': u'runtime'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_half_float OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150 LE Direct3D9Ex vs_3_0 ps_3_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.fcbca0e873c3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007834) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcbca0e873c3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Preferenze modificate

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  • User JS: No
  • Accessibilità: No
jscher2000
  • Top 10 Contributor
7869 soluzioni 64142 risposte

Happy Birthday!!

Sorry to hear about the crashes and thank you for the report links. They all seem to involve one of the JavaScript compilers crashing trying to do the same thing. Do you think possibly it's the same page crashing it every time? If so, any idea which page?

(I think there's an issue with the crash-stats server at the moment. Although it shows your five reports, it doesn't show those or any others when I click the "More Reports" link, so it's difficult to compare and look for patterns with other users.)

More generally:

(1) Have you tried turning it off and on again (i.e., shutting down and restarting Windows)?

(2) Can you try one cycle in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates the JavaScript compilers, all extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Happy Birthday!! Sorry to hear about the crashes and thank you for the report links. They all seem to involve one of the JavaScript compilers crashing trying to do the same thing. Do you think possibly it's the same page crashing it every time? If so, any idea which page? (I think there's an issue with the crash-stats server at the moment. Although it shows your five reports, it doesn't show those or any others when I click the "More Reports" link, so it's difficult to compare and look for patterns with other users.) More generally: (1) Have you tried turning it off and on again (i.e., shutting down and restarting Windows)? (2) Can you try one cycle in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates the JavaScript compilers, all extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
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