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Office Outlook365 Drag and Drop (Not Responding)

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I have 2 accounts with Gmail and 3 with Outlook365 that I monitor. Up until a couple of weeks ago they were all working fine.

Since then whenever I drag and drop an email to a different folder on the Outlook365 accounts I get the (Not Responding) message anywhere from 30 seconds to 2 minutes. If I right-click the message and Move it that way, there is no problem.

I checked other (Not Responding) posts before posting this. I have tried it with ad-dons disabled. I have placed an exception in my firewall. I have even uninstalled and reinstalled Thunderbird and the problem is still there.

I assume that Thunderbird updated (it does so automatically) and that is what started the problem but cannot be sure. Any ideas?

I have 2 accounts with Gmail and 3 with Outlook365 that I monitor. Up until a couple of weeks ago they were all working fine. Since then whenever I drag and drop an email to a different folder on the Outlook365 accounts I get the (Not Responding) message anywhere from 30 seconds to 2 minutes. If I right-click the message and Move it that way, there is no problem. I checked other (Not Responding) posts before posting this. I have tried it with ad-dons disabled. I have placed an exception in my firewall. I have even uninstalled and reinstalled Thunderbird and the problem is still there. I assume that Thunderbird updated (it does so automatically) and that is what started the problem but cannot be sure. Any ideas?
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christ1
  • Top 10 Contributor
1959 soluzioni 14174 risposte
I have placed an exception in my firewall.

An exception for what? Thunderbird isn't a server process accepting external requests.

I have even uninstalled and reinstalled Thunderbird and the problem is still there.

You've been wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem.

What is your anti-virus software?

<blockquote> I have placed an exception in my firewall. </blockquote> An exception for what? Thunderbird isn't a server process accepting external requests. <blockquote> I have even uninstalled and reinstalled Thunderbird and the problem is still there. </blockquote> You've been wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem. What is your anti-virus software?
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An exception of my Thunderbird profile.

Like I said before, the things I have done so far are thing which were suggested to others who had the "Not Responding" problem.

I am using Microsoft Security Essentials.

An exception of my Thunderbird profile. Like I said before, the things I have done so far are thing which were suggested to others who had the "Not Responding" problem. I am using Microsoft Security Essentials.
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christ1
  • Top 10 Contributor
1959 soluzioni 14174 risposte
An exception of my Thunderbird profile.

A firewall operates on protocols and ports. It doesn't have any knowledge about the Thunderbird profile. What's recommended is to create an exception in your anti-virus software for the Thunderbird profile folder, so that it's exclude from the real-time scanning.

<blockquote> An exception of my Thunderbird profile. </blockquote> A firewall operates on protocols and ports. It doesn't have any knowledge about the Thunderbird profile. What's recommended is to create an exception in your anti-virus software for the Thunderbird profile folder, so that it's exclude from the real-time scanning.
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christ1 said

An exception of my Thunderbird profile.

A firewall operates on protocols and ports. It doesn't have any knowledge about the Thunderbird profile. What's recommended is to create an exception in your anti-virus software for the Thunderbird profile folder, so that it's exclude from the real-time scanning.

I placed an exception in both my firewall and my anti-virus software. It did not solve the problem.

As it was working fine till a couple of weeks ago I suspect that there an been an update and that the update is causing the problem.

''christ1 [[#answer-1134148|said]]'' <blockquote> <blockquote> An exception of my Thunderbird profile. </blockquote> A firewall operates on protocols and ports. It doesn't have any knowledge about the Thunderbird profile. What's recommended is to create an exception in your anti-virus software for the Thunderbird profile folder, so that it's exclude from the real-time scanning. </blockquote> I placed an exception in both my firewall and my anti-virus software. It did not solve the problem. As it was working fine till a couple of weeks ago I suspect that there an been an update and that the update is causing the problem.
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christ1
  • Top 10 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode Does the problem go away?
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