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Office Outlook365 Drag and Drop (Not Responding)

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I have 2 accounts with Gmail and 3 with Outlook365 that I monitor. Up until a couple of weeks ago they were all working fine.

Since then whenever I drag and drop an email to a different folder on the Outlook365 accounts I get the (Not Responding) message anywhere from 30 seconds to 2 minutes. If I right-click the message and Move it that way, there is no problem.

I checked other (Not Responding) posts before posting this. I have tried it with ad-dons disabled. I have placed an exception in my firewall. I have even uninstalled and reinstalled Thunderbird and the problem is still there.

I assume that Thunderbird updated (it does so automatically) and that is what started the problem but cannot be sure. Any ideas?

I have 2 accounts with Gmail and 3 with Outlook365 that I monitor. Up until a couple of weeks ago they were all working fine. Since then whenever I drag and drop an email to a different folder on the Outlook365 accounts I get the (Not Responding) message anywhere from 30 seconds to 2 minutes. If I right-click the message and Move it that way, there is no problem. I checked other (Not Responding) posts before posting this. I have tried it with ad-dons disabled. I have placed an exception in my firewall. I have even uninstalled and reinstalled Thunderbird and the problem is still there. I assume that Thunderbird updated (it does so automatically) and that is what started the problem but cannot be sure. Any ideas?

Soluzione scelta

Windows safe mode disables anti-virus software, which is most likely the culprit.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

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christ1
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I have placed an exception in my firewall.

An exception for what? Thunderbird isn't a server process accepting external requests.

I have even uninstalled and reinstalled Thunderbird and the problem is still there.

You've been wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem.

What is your anti-virus software?

<blockquote> I have placed an exception in my firewall. </blockquote> An exception for what? Thunderbird isn't a server process accepting external requests. <blockquote> I have even uninstalled and reinstalled Thunderbird and the problem is still there. </blockquote> You've been wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem. What is your anti-virus software?
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An exception of my Thunderbird profile.

Like I said before, the things I have done so far are thing which were suggested to others who had the "Not Responding" problem.

I am using Microsoft Security Essentials.

An exception of my Thunderbird profile. Like I said before, the things I have done so far are thing which were suggested to others who had the "Not Responding" problem. I am using Microsoft Security Essentials.
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christ1
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An exception of my Thunderbird profile.

A firewall operates on protocols and ports. It doesn't have any knowledge about the Thunderbird profile. What's recommended is to create an exception in your anti-virus software for the Thunderbird profile folder, so that it's exclude from the real-time scanning.

<blockquote> An exception of my Thunderbird profile. </blockquote> A firewall operates on protocols and ports. It doesn't have any knowledge about the Thunderbird profile. What's recommended is to create an exception in your anti-virus software for the Thunderbird profile folder, so that it's exclude from the real-time scanning.
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christ1 said

An exception of my Thunderbird profile.

A firewall operates on protocols and ports. It doesn't have any knowledge about the Thunderbird profile. What's recommended is to create an exception in your anti-virus software for the Thunderbird profile folder, so that it's exclude from the real-time scanning.

I placed an exception in both my firewall and my anti-virus software. It did not solve the problem.

As it was working fine till a couple of weeks ago I suspect that there an been an update and that the update is causing the problem.

''christ1 [[#answer-1134148|said]]'' <blockquote> <blockquote> An exception of my Thunderbird profile. </blockquote> A firewall operates on protocols and ports. It doesn't have any knowledge about the Thunderbird profile. What's recommended is to create an exception in your anti-virus software for the Thunderbird profile folder, so that it's exclude from the real-time scanning. </blockquote> I placed an exception in both my firewall and my anti-virus software. It did not solve the problem. As it was working fine till a couple of weeks ago I suspect that there an been an update and that the update is causing the problem.
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christ1
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode Does the problem go away?
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christ1 said

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode Does the problem go away?

Well, I tried it and the problem did go away. As I said earlier, I had already tried it with just Thunderbird in Safe Mode with Addons disabled. So what does it mean when it works fine with both in Safe Mode? FYI, I am using Windows 7/

''christ1 [[#answer-1134206|said]]'' <blockquote> Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode Does the problem go away? </blockquote> Well, I tried it and the problem ''did ''go away. As I said earlier, I had already tried it with just Thunderbird in Safe Mode with Addons disabled. So what does it mean when it works fine with both in Safe Mode? FYI, I am using Windows 7/
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christ1
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Soluzione scelta

Windows safe mode disables anti-virus software, which is most likely the culprit.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Windows safe mode disables anti-virus software, which is most likely the culprit. Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird Don't let your anti-virus software scan incoming and outgoing messages. Don't let your anti-virus software scan attachments. Don't let your anti-virus software intercept your secure connection to the server. Remove any add-ons your anti-virus software may have installed in Thunderbird. Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
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I had place an exception in the firewall but not in the actual anti-virus software. That did it! Thanks Christ1.

I had place an exception in the firewall but not in the actual anti-virus software. That did it! Thanks Christ1.
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Well, for some reason it worked fine for the rest of the day and then began doing it again. I have done everything suggested in the last post. Any other ideas?

Well, for some reason it worked fine for the rest of the day and then began doing it again. I have done everything suggested in the last post. Any other ideas?
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