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Firefox crashes

Inserita

Crash ID: bp-0bbff48c-c7c3-4b5b-bdba-110d70180713

Crash ID: bp-0bbff48c-c7c3-4b5b-bdba-110d70180713
Citazione

Dettagli aggiuntivi sul sistema

Plugin installati

  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • Shockwave Flash 11.9 r900

Applicazione

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:43.0) Gecko/20100101 Firefox/43.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-US/

Estensioni

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: Intel(R) Q33 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
  • adapterDescription2:
  • adapterDeviceID: 0x29d2
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 281e103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.1930']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • failures: [u'[GFX1]: D3D11 device creation failed: 0x887a0004', u'[GFX1-]: GLContext just crashed and is now disabled.']
  • indices: [0, 1]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Preferenze modificate

Varie

  • User JS: No
  • Accessibilità: No
FredMcD
  • Top 10 Contributor
3703 soluzioni 50981 risposte

Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows 7 OS Version 6.1.7600

bp-0bbff48c-c7c3-4b5b-bdba-110d70180713 Signature: xul.dll@0x1b7cb1 | xul.dll@0x1b55e4 | xul.dll@0x1c4afd

firefox.exe

xul.dll = Firefox

nss3.dll = Network Security Services


Is there a reason you are using an older version of Firefox? What happened when the crash occurred?

Let’s do a full clean re-install; +++++++++++++++++++++++++++++++++++++++++++++++++++ Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out ESR

Firefox; Extended Support Release {web link} ESR Notes System Requirements ++++++++++++++++++++++++++++++++++++++++++++++++++ Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows 7 OS Version 6.1.7600 bp-0bbff48c-c7c3-4b5b-bdba-110d70180713 Signature: xul.dll@0x1b7cb1 | xul.dll@0x1b55e4 | xul.dll@0x1c4afd firefox.exe xul.dll = Firefox nss3.dll = Network Security Services ----------------------- Is there a reason you are using an older version of Firefox? What happened when the crash occurred? Let’s do a full clean re-install; +++++++++++++++++++++++++++++++++++++++++++++++++++ [https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Install Older Version Of Firefox] {web link} Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out ESR [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements] ++++++++++++++++++++++++++++++++++++++++++++++++++ Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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FredMcD
  • Top 10 Contributor
3703 soluzioni 50981 risposte

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 30.0.0.134

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 30.0.0.134 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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cor-el
  • Top 10 Contributor
  • Moderator
16544 soluzioni 149349 risposte

There is not much that can be done with such an outdated Firefox 43 version from 2015. You should update to Firefox 52.9.0 ESR.

Firefox 52.9.0 ESR:

There is not much that can be done with such an outdated Firefox 43 version from 2015. You should update to Firefox 52.9.0 ESR. Firefox 52.9.0 ESR: *https://www.mozilla.org/en-US/firefox/organizations/all/ *https://www.mozilla.org/en-US/firefox/52.9.0/releasenotes/ *https://www.mozilla.org/en-US/firefox/52.9.0/system-requirements/
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