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Firefox is not accepting my email address &/or password. I'd appreciate any help.

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Soluzione scelta

why was this sentto me you havealready fixed it

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FredMcD
  • Top 10 Contributor
4266 soluzioni 59806 risposte

I called an administrator. Please wait

Please give details of the problem. No Personal Information Please.

I called an administrator. Please wait Please give details of the problem. '''No Personal Information Please.'''
guigs 1072 soluzioni 11697 risposte

Hi there, I understand that you have a Firefox account and that accounts.firefox.com is giving you a login error.

First, clear the cache here: https://accounts.firefox.com

  1. Click on the lock icon in the url bar
  2. Then click on the ">" icon that pops up then on More Information
  3. A window will open up and there is a tab named "Security"
  4. Click on "View Cookies" then clear out all of them.

next, try to login again. If this does not work:

Can you tell me a little bit more about what you have tried and the last time there was a successful sync between more than one device with this account?

The later question is to find out if the latest profile is on your local device or if there is another computer that recently synced your profile so that you might be able to sync your profile with the latest information if you do a Firefox account password reset. Please do take note that resetting your password will prevent you from being able to access previously synced profile information.

We look forward to your reply!

Hi there, I understand that you have a Firefox account and that accounts.firefox.com is giving you a login error. First, clear the cache here: https://accounts.firefox.com #Click on the lock icon in the url bar #Then click on the ">" icon that pops up then on More Information #A window will open up and there is a tab named "Security" #Click on "View Cookies" then clear out all of them. next, try to login again. If this does not work: Can you tell me a little bit more about what you have tried and the last time there was a successful sync between more than one device with this account? The later question is to find out if the latest profile is on your local device or if there is another computer that recently synced your profile so that you might be able to sync your profile with the latest information if you do a Firefox account password reset. Please do take note that resetting your password will prevent you from being able to access previously synced profile information. We look forward to your reply!

Utente che ha posto la domanda

Firefox has never accepted my email information to allow creating account or signing in. See attached screen capture.

Firefox has never accepted my email information to allow creating account or signing in. See attached screen capture.
guigs 1072 soluzioni 11697 risposte

HI there,

So since there is a warning that says that an account already exists, the next step here will be to try to sign in from this page:

https://accounts.firefox.com

Click on the "Have an account? Sign in" and it will take you to the sign in page.

If you saved your password from last time, it may autocomplete. If not please follow the directions linked here : http://mzl.la/1Tmosa9

HI there, So since there is a warning that says that an account already exists, the next step here will be to try to sign in from this page: https://accounts.firefox.com Click on the "Have an account? Sign in" and it will take you to the sign in page. If you saved your password from last time, it may autocomplete. If not please follow the directions linked here : [http://mzl.la/1Tmosa9]

Utente che ha posto la domanda

Attached is the snapshot that occurs after I try to create an account. Why will it not accept my email address???

Attached is the snapshot that occurs after I try to create an account. Why will it not accept my email address???
guigs 1072 soluzioni 11697 risposte

To post back here, we chatted over email and sync began to work again with a clean install of Firefox. There were two email accounts, and will post back here if the issue continues.

To post back here, we chatted over email and sync began to work again with a clean install of Firefox. There were two email accounts, and will post back here if the issue continues.
davidspriggs 3 soluzioni 67 risposte

Soluzione scelta

why was this sentto me you havealready fixed it

why was this sentto me you havealready fixed it

Utente che ha posto la domanda

I didn't mean to send it to you. Working outside of ordinary email as Firefox seems to do still confuses me.

I didn't mean to send it to you. Working outside of ordinary email as Firefox seems to do still confuses me.

Utente che ha posto la domanda

Here's a new problem. In Firefox for the iphone, when I link to google, the Firefox app seems to get trapped with series of Google promotions that are difficult to get escape.

Here's a new problem. In Firefox for the iphone, when I link to google, the Firefox app seems to get trapped with series of Google promotions that are difficult to get escape.