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Firefox crashes

Inserita

Hi : )

I love Firefox, and I find it simply excellent. But...

in the last months Im having lots of FREQUENT crashes. I dont know why.

it often crashes (even 20-30 times a day), mostly with an empty page (#argh this page was closed), sometimes the program closes by itself, I restart it, it goes for some minutes or even less, and the the problems are back again.

I tried many solutions: I reinstalled it, I tried the safe modus (it crashes thesame way), disinstalled all the plug ins. disintalled the firefox accelerator. tried windows10 compatibility solutions, I created a new profile. i have the latest version, of course.

I have these issues ONLY with firefox. maybe is the 64 bits version? my laptop is 2 year old.

it does not get any better with the above solutions.

below the copy of a mozilla crash report (there are many I just picked one)

could you please help? what can i Do?

thanks a lot merlino


Firefox 59.0.3 Crash Report [@ ToParticipant ] Search Mozilla Support for this signature How to read this crash report ID: cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment

Signature ToParticipant More Reports Search UUID cbf80a5f-748b-4695-9d38-e5a9c0180502 Date Processed 2018-05-02 11:17:11 Uptime 92 seconds (1 minute and 32 seconds) Install Age 97,810 seconds since version was first installed (1 day, 3 hours and 10 minutes) Install Time 2018-05-01 07:42:32 Product Firefox Release Channel release Version 59.0.3 Build ID 20180427210249 OS Windows 10 OS Version 10.0.16299 Build Architecture amd64 Build Architecture Info family 22 model 48 stepping 1 | 4 Adapter Vendor ID

0x1002

Adapter Device ID

0x9850

Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x14c129ce020 User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,797,755,904 bytes (140.74 TB) Available Page File 5,138,169,856 bytes (5.14 GB) Available Physical Memory 4,413,202,432 bytes (4.41 GB) System Memory Use Percentage 40 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x1002, AdapterDeviceID: 0x9850, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.201.2101.0 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+

Processor Notes processor_ip-172-31-24-210_us-west-2_compute_internal_7; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (0) Frame Module Signature Source 0 @0x14c129ce020 1 xul.dll ToParticipant xpcom/base/nsCycleCollector.cpp:1472 2 xul.dll RemoveSkippableVisitor::Visit(nsPurpleBuffer&, nsPurpleBufferEntry*) xpcom/base/nsCycleCollector.cpp:2867 3 xul.dll nsPurpleBuffer::VisitEntries<RemoveSkippableVisitor>(RemoveSkippableVisitor&) xpcom/base/nsCycleCollector.cpp:1125 4 xul.dll nsPurpleBuffer::RemoveSkippable(nsCycleCollector*, js::SliceBudget&, bool, bool, void (*)(void)) xpcom/base/nsCycleCollector.cpp:2893 5 xul.dll nsCycleCollector::ForgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:2942 6 xul.dll nsCycleCollector_forgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:4268 7 xul.dll FireForgetSkippable dom/base/nsJSEnvironment.cpp:1279 8 xul.dll CCRunnerFired dom/base/nsJSEnvironment.cpp:1974 9 xul.dll std::_Func_impl_no_alloc<bool (*)(mozilla::TimeStamp), bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2017_15.4.2/VC/include/functional:299 10 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1040 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 13 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 14 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 15 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 16 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:157 17 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:348 18 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:874 19 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 22 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:700 23 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 24 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:280 25 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:112 26 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:283 27 kernel32.dll BaseThreadInitThunk 28 ntdll.dll RtlUserThreadStart

Show other threads

Hi : ) I love Firefox, and I find it simply excellent. But... in the last months Im having lots of FREQUENT crashes. I dont know why. it often crashes (even 20-30 times a day), mostly with an empty page (#argh this page was closed), sometimes the program closes by itself, I restart it, it goes for some minutes or even less, and the the problems are back again. I tried many solutions: I reinstalled it, I tried the safe modus (it crashes thesame way), disinstalled all the plug ins. disintalled the firefox accelerator. tried windows10 compatibility solutions, I created a new profile. i have the latest version, of course. I have these issues ONLY with firefox. maybe is the 64 bits version? my laptop is 2 year old. it does not get any better with the above solutions. below the copy of a mozilla crash report (there are many I just picked one) could you please help? what can i Do? thanks a lot merlino Firefox 59.0.3 Crash Report [@ ToParticipant ] Search Mozilla Support for this signature How to read this crash report ID: cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment Signature ToParticipant More Reports Search UUID cbf80a5f-748b-4695-9d38-e5a9c0180502 Date Processed 2018-05-02 11:17:11 Uptime 92 seconds (1 minute and 32 seconds) Install Age 97,810 seconds since version was first installed (1 day, 3 hours and 10 minutes) Install Time 2018-05-01 07:42:32 Product Firefox Release Channel release Version 59.0.3 Build ID 20180427210249 OS Windows 10 OS Version 10.0.16299 Build Architecture amd64 Build Architecture Info family 22 model 48 stepping 1 | 4 Adapter Vendor ID 0x1002 Adapter Device ID 0x9850 Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x14c129ce020 User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,797,755,904 bytes (140.74 TB) Available Page File 5,138,169,856 bytes (5.14 GB) Available Physical Memory 4,413,202,432 bytes (4.41 GB) System Memory Use Percentage 40 EMCheckCompatibility False App Notes FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x1002, AdapterDeviceID: 0x9850, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.201.2101.0 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+ Processor Notes processor_ip-172-31-24-210_us-west-2_compute_internal_7; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (0) Frame Module Signature Source 0 @0x14c129ce020 1 xul.dll ToParticipant xpcom/base/nsCycleCollector.cpp:1472 2 xul.dll RemoveSkippableVisitor::Visit(nsPurpleBuffer&, nsPurpleBufferEntry*) xpcom/base/nsCycleCollector.cpp:2867 3 xul.dll nsPurpleBuffer::VisitEntries<RemoveSkippableVisitor>(RemoveSkippableVisitor&) xpcom/base/nsCycleCollector.cpp:1125 4 xul.dll nsPurpleBuffer::RemoveSkippable(nsCycleCollector*, js::SliceBudget&, bool, bool, void (*)(void)) xpcom/base/nsCycleCollector.cpp:2893 5 xul.dll nsCycleCollector::ForgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:2942 6 xul.dll nsCycleCollector_forgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:4268 7 xul.dll FireForgetSkippable dom/base/nsJSEnvironment.cpp:1279 8 xul.dll CCRunnerFired dom/base/nsJSEnvironment.cpp:1974 9 xul.dll std::_Func_impl_no_alloc<bool (*)(mozilla::TimeStamp), bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2017_15.4.2/VC/include/functional:299 10 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1040 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 13 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 14 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 15 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 16 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:157 17 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:348 18 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:874 19 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 22 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:700 23 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 24 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:280 25 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:112 26 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:283 27 kernel32.dll BaseThreadInitThunk 28 ntdll.dll RtlUserThreadStart Show other threads

Dettagli aggiuntivi sul sistema

Plugin installati

ublock privacybadger https everywhere

Applicazione

  • Firefox 59.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/59.0.3/WINNT/it/

Estensioni

  • HTTPS Everywhere 2018.4.11 (https-everywhere@eff.org)
  • Privacy Badger 2018.4.23 (jid1-MnnxcxisBPnSXQ@jetpack)
  • uBlock Origin 1.16.2 (uBlock0@raymondhill.net)
  • YouTube Video and Audio Downloader (Dev Edt.) 0.7.3 ({f73df109-8fb4-453e-8373-f59e61ca4da3}) (Inattiva)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: AMD Radeon(TM) R3 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9850
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.334
  • driverDate: 10-12-2015
  • driverDate2:
  • driverVersion: 15.201.2101.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R3 Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ae16) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R3 Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ae16) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Preferenze modificate

Varie

  • User JS: No
  • Accessibilità: No
FredMcD
  • Top 10 Contributor
4271 soluzioni 59904 risposte

The crash report is several pages of data. We need the report numbers to see the whole report.

bp-cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1414382 NEW --- Crash in ToParticipant 785370 RESOLVED WORKSFORME Tbird crash in XPCWrappedNative::cycleCollection::TraverseImpl with QuickText addon

'''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' bp-cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1414382 NEW --- Crash in ToParticipant 785370 RESOLVED WORKSFORME Tbird crash in XPCWrappedNative::cycleCollection::TraverseImpl with QuickText addon
FredMcD
  • Top 10 Contributor
4271 soluzioni 59904 risposte

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Utente che ha posto la domanda

Dear FredMcD

thanks a lot for your help! I did a full clean reinstallation (I found your instructions are very EASY to follow). And I installed the amd software/driver that you suggested me

it still crashes, same problems  : / tipically, using firefox it functions well for a well, than it shows an empty page: #argh this page closed....#

here below the crashes report this morning, if this can be useful to find a solution.

thanks again  ! m : )

bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36

Dear FredMcD thanks a lot for your help! I did a full clean reinstallation (I found your instructions are very EASY to follow). And I installed the amd software/driver that you suggested me it still crashes, same problems : / tipically, using firefox it functions well for a well, than it shows an empty page: #argh this page closed....# here below the crashes report this morning, if this can be useful to find a solution. thanks again ! m : ) bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36
FredMcD
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4271 soluzioni 59904 risposte

bp-69c69965-7423-44d6-8967-ba8c40180503 Signature: mozilla::CycleCollectedJSRuntime::TraceNativeGrayRoots

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices ++++++++++++++++++++++++++++++++++++++++++ bp-3717ad07-40f8-4575-bcca-972970180503 Signature: nsDisplayLayerEventRegions::~nsDisplayLayerEventRegions

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices

bp-69c69965-7423-44d6-8967-ba8c40180503 Signature: mozilla::CycleCollectedJSRuntime::TraceNativeGrayRoots amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc atidxx64.dll = Advanced Micro Devices ++++++++++++++++++++++++++++++++++++++++++ bp-3717ad07-40f8-4575-bcca-972970180503 Signature: nsDisplayLayerEventRegions::~nsDisplayLayerEventRegions amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc atidxx64.dll = Advanced Micro Devices
FredMcD
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4271 soluzioni 59904 risposte

I called for more help.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

I called for more help. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Utente che ha posto la domanda

hello : )

with your suggestions the notebook is going better.

I started in safe mode, but the problem still there (#argh this page closed...) . less frequent than in normal mode, but still there.

here some crashes (I dont know how to send them): bp-645751cf-33db-4025-ad37-e1a1b0180510 10/05/2018 17:31 bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36


what shall I do?

thanks a LOT

m

hello : ) with your suggestions the notebook is going better. I started in safe mode, but the problem still there (#argh this page closed...) . less frequent than in normal mode, but still there. here some crashes (I dont know how to send them): bp-645751cf-33db-4025-ad37-e1a1b0180510 10/05/2018 17:31 bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36 what shall I do? thanks a LOT m
FredMcD
  • Top 10 Contributor
4271 soluzioni 59904 risposte

bp-645751cf-33db-4025-ad37-e1a1b0180510 Signature: nsDisplayWrapList::Destroy

You are not authorized to access bug 1406727

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

bp-645751cf-33db-4025-ad37-e1a1b0180510 Signature: nsDisplayWrapList::Destroy You are not authorized to access bug 1406727 amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
guigs 1072 soluzioni 11697 risposte

Risposta utile

Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash.

In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727?

You can download it from here, scroll down to the bottom of the page:https://www.mozilla.org/en-US/firefox.../releasenotes/

Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.

Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash. In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727? You can download it from here, scroll down to the bottom of the page:[https://www.mozilla.org/en-US/firefox/61.0beta/releasenotes/] Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.
guigs 1072 soluzioni 11697 risposte

Hi there, merlino3 and FredMcD

I have some news, but I need your help to test out a Nightly build of Firefox to see if the crash happens on this version: It is just another version of Firefox, but+6months of development. Nightly ASAN build can be downloaded here from the ftp Mozilla hosted server: https://queue.taskcluster.net/v1/task/TByH83HhRCunzxqwqq774A/runs/0/artifacts/public/build/target.zip

You will have to close Firefox after you download it, then install, and open it. It should open with the same profile.

Can you let us know if it happens again?

Hi there, merlino3 and FredMcD I have some news, but I need your help to test out a Nightly build of Firefox to see if the crash happens on this version: It is just another version of Firefox, but+6months of development. Nightly ASAN build can be downloaded here from the ftp Mozilla hosted server: https://queue.taskcluster.net/v1/task/TByH83HhRCunzxqwqq774A/runs/0/artifacts/public/build/target.zip You will have to close Firefox after you download it, then install, and open it. It should open with the same profile. Can you let us know if it happens again?

Utente che ha posto la domanda

Dearest Guigs,

thanks for your email / suggestion. I downloaded and installed the 61.0 release.

It seems to work better then the normal version I had, but still there are some crashes (#argh this tab crashed/closed)

/// referring to your next email dated 5.18.18 thanks, but I dont know what is a nigthly asan build (not from a mozilla adress ??) so, not installed yet.

do you think my laptop has video or windows10 software ploblems or others, OR this is just a firefox software problem?

thanks for your help and have a nice day from italy

)


guigs said

Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash. In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727? You can download it from here, scroll down to the bottom of the page:https://www.mozilla.org/en-US/firefox.../releasenotes/ Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.
Dearest Guigs, thanks for your email / suggestion. I downloaded and installed the 61.0 release. It seems to work better then the normal version I had, but still there are some crashes (#argh this tab crashed/closed) /// referring to your next email dated 5.18.18 thanks, but I dont know what is a nigthly asan build (not from a mozilla adress ??) so, not installed yet. do you think my laptop has video or windows10 software ploblems or others, OR this is just a firefox software problem? thanks for your help and have a nice day from italy :) ''guigs [[#answer-1110631|said]]'' <blockquote> Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash. In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727? You can download it from here, scroll down to the bottom of the page:[https://www.mozilla.org/en-US/firefox/61.0beta/releasenotes/] Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed. </blockquote>
cor-el
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  • Moderator
17580 soluzioni 159044 risposte

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.


Try to do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Try to do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Utente che ha posto la domanda

Hi

since you told me, Im using the 61.0 beta version. its ok, somehow better. but the problem is still there, plus i noticed that : if I configure firefox to clean all the cookies after the session, if I close and I give a look, there still are cookies (and always google.com or mail.google.com).

shall I continue using 61.0 or send you the list of crashes or whatever.. how can I be helpful to solve this annoying issue...


thanks for your help, to all of you

Hi since you told me, Im using the 61.0 beta version. its ok, somehow better. but the problem is still there, plus i noticed that : if I configure firefox to clean all the cookies after the session, if I close and I give a look, there still are cookies (and always google.com or mail.google.com). shall I continue using 61.0 or send you the list of crashes or whatever.. how can I be helpful to solve this annoying issue... thanks for your help, to all of you
FredMcD
  • Top 10 Contributor
4271 soluzioni 59904 risposte

merlino3 said

shall I continue using 61.0 or send you the list of crashes

Send us the crash report numbers for the last few days only.

''merlino3 [[#answer-1122893|said]]'' <blockquote> shall I continue using 61.0 or send you the list of crashes </blockquote> Send us the crash report numbers for the last few days only.

Utente che ha posto la domanda

Hi

here my last crash reports (submitted and unsub, dont know which one you need). I send you both,

thanks and have a GOOD day : ) m

Unsubmitted Crash Reports

Report ID Date Crashed

b12dcf0f-ce4c-4399-baf8-fcf43ea4e8fe 6/17/20181:04 PM 875eca1b-f982-4671-8884-ba21271f5491 6/17/201812:58 PM e0b4fe42-0543-4422-83bb-0c9a4a391f16 6/15/20185:32 PM 8bac92af-4250-4d03-8489-2045e64e1335 6/15/20184:06 PM 72c63276-ba21-4b5f-adef-2c1c5f16b75f 6/15/20183:46 PM a01b55cc-09de-41f3-a5e7-117715c9cf08 6/15/201810:21 AM db522e2b-465b-49ad-9d98-0c370726f19b 6/15/20189:42 AM de442e38-9354-44fd-9f6b-9c92b7262f7b 6/14/20182:14 PM 89310688-8016-4150-8272-f69febc264b7 6/14/201812:18 PM 98aa09ad-66a8-4b92-8453-fa96fe9cadd1 6/14/201810:19 AM e1f8a5c8-fa15-4f6f-a090-ee58c53f92a5 6/14/201810:08 AM 60cad2eb-b5db-4b50-ad8b-e080101a7f7b 6/14/20188:46 AM 5f509858-a994-483e-898b-b93a72fde46a 6/13/20185:36 PM b4dedb3d-042e-4a91-a59f-0876c3127533 6/13/20183:19 PM 20c878df-6b18-4a2e-9786-9d1d4043c88e 6/13/20181:47 PM


Submitted Crash Reports

Report ID Date Submitted bp-aef250c9-e528-4e40-aee0-fbbd10180615 6/15/2018 5:25 PM bp-61732f94-17b0-41ef-a47e-9be7d0180615 6/15/2018 9:24 AM bp-a9b1c43d-2073-430d-9b60-049ad0180614 6/14/2018 2:05 PM bp-8707a892-5c96-449c-a649-ddc0d0180614 6/14/2018 1:36 PM bp-0ad1adaa-1f21-451d-a1f5-e97b10180614 6/14/2018 1:36 PM bp-d6af541c-674c-4ba2-93a1-cb52c0180614 6/14/2018 12:59 PM bp-09bc0de2-38e6-4c48-a4f8-1a08b0180613 6/13/2018 3:13 PM


Itried to send the saved/downloaded page with the crashes but the upload is refused. I hope its ok so.

Hi here my last crash reports (submitted and unsub, dont know which one you need). I send you both, thanks and have a GOOD day : ) m '''Unsubmitted Crash Reports''' Report ID Date Crashed b12dcf0f-ce4c-4399-baf8-fcf43ea4e8fe 6/17/20181:04 PM 875eca1b-f982-4671-8884-ba21271f5491 6/17/201812:58 PM e0b4fe42-0543-4422-83bb-0c9a4a391f16 6/15/20185:32 PM 8bac92af-4250-4d03-8489-2045e64e1335 6/15/20184:06 PM 72c63276-ba21-4b5f-adef-2c1c5f16b75f 6/15/20183:46 PM a01b55cc-09de-41f3-a5e7-117715c9cf08 6/15/201810:21 AM db522e2b-465b-49ad-9d98-0c370726f19b 6/15/20189:42 AM de442e38-9354-44fd-9f6b-9c92b7262f7b 6/14/20182:14 PM 89310688-8016-4150-8272-f69febc264b7 6/14/201812:18 PM 98aa09ad-66a8-4b92-8453-fa96fe9cadd1 6/14/201810:19 AM e1f8a5c8-fa15-4f6f-a090-ee58c53f92a5 6/14/201810:08 AM 60cad2eb-b5db-4b50-ad8b-e080101a7f7b 6/14/20188:46 AM 5f509858-a994-483e-898b-b93a72fde46a 6/13/20185:36 PM b4dedb3d-042e-4a91-a59f-0876c3127533 6/13/20183:19 PM 20c878df-6b18-4a2e-9786-9d1d4043c88e 6/13/20181:47 PM '''Submitted Crash Reports''' Report ID Date Submitted bp-aef250c9-e528-4e40-aee0-fbbd10180615 6/15/2018 5:25 PM bp-61732f94-17b0-41ef-a47e-9be7d0180615 6/15/2018 9:24 AM bp-a9b1c43d-2073-430d-9b60-049ad0180614 6/14/2018 2:05 PM bp-8707a892-5c96-449c-a649-ddc0d0180614 6/14/2018 1:36 PM bp-0ad1adaa-1f21-451d-a1f5-e97b10180614 6/14/2018 1:36 PM bp-d6af541c-674c-4ba2-93a1-cb52c0180614 6/14/2018 12:59 PM bp-09bc0de2-38e6-4c48-a4f8-1a08b0180613 6/13/2018 3:13 PM Itried to send the saved/downloaded page with the crashes but the upload is refused. I hope its ok so.
Shadow110 1072 soluzioni 14836 risposte
JSRuntime::getUnclonedSelfHostedFunction bug 1235656 Resolved ver 46 *https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems But do this 1st : *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Shadow110 1072 soluzioni 14836 risposte

Never any harm in checking windows registry and system files for issues :

  • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).
  • Copy.Paste the following command and press Enter:
  • DISM /Online /Cleanup-Image /RestoreHealth

Reboot after.

Never any harm in checking windows registry and system files for issues : *Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). *Copy.Paste the following command and press Enter: *DISM /Online /Cleanup-Image /RestoreHealth Reboot after.