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Mac - Bookmark backup fails to save, no file is created

Inserita

Trying to save a backup file of bookmarks from 'Show all bookmarks' Library window, nothing is saved.

Also trying to save a copy of bookmarks as an 'html' file also fails with no output.

I'm using the latest versions of macOS 10.13.4, Firefox 59.0.2.

Trying to save a backup file of bookmarks from 'Show all bookmarks' Library window, nothing is saved. Also trying to save a copy of bookmarks as an 'html' file also fails with no output. I'm using the latest versions of macOS 10.13.4, Firefox 59.0.2.

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 28.0 r0

Applicazione

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:59.0) Gecko/20100101 Firefox/59.0

Ulteriori informazioni

FredMcD
  • Top 10 Contributor
4269 soluzioni 59840 risposte

Please explain the problem in detail. What happens? Error messages?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.140

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Please explain the problem in detail. What happens? Error messages? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------------- '''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.140 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Utente che ha posto la domanda

I updated Flash then started in Safe mode.

No change. Still no '.json' or '.html' files are created.

After clicking on 'save' button, display returns immediately to the 'Library panel showing all bookmarks.

I updated Flash then started in Safe mode. No change. Still no '.json' or '.html' files are created. After clicking on 'save' button, display returns immediately to the 'Library panel showing all bookmarks.
FredMcD
  • Top 10 Contributor
4269 soluzioni 59840 risposte

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 59.0.3

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''59.0.3'''
cor-el
  • Top 10 Contributor
  • Moderator
17570 soluzioni 158915 risposte

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

If you use Sync then best is to disconnect Sync temporarily during troubleshooting. You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Utente che ha posto la domanda

I updated to 59.0.3 as suggested from 59.0.2. Then deleted the 3 'places' files and restarted but no change - neither 'json' file nor 'html' options worked.

I reloaded a recent json back-up to see if something had been corrupted but again nothing. I used the 'verify' option before and after deleting the 'places files and got the following:

> Task: checkIntegrity - Unable to check database integrity > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Hopes this helps.

I updated to 59.0.3 as suggested from 59.0.2. Then deleted the 3 'places' files and restarted but no change - neither 'json' file nor 'html' options worked. I reloaded a recent json back-up to see if something had been corrupted but again nothing. I used the 'verify' option before and after deleting the 'places files and got the following: > Task: checkIntegrity - Unable to check database integrity > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task. Hopes this helps.

Utente che ha posto la domanda

Suggestions, please, on what I should do to sort out the problem shown up by the 'verify' command?

Suggestions, please, on what I should do to sort out the problem shown up by the 'verify' command?
FredMcD
  • Top 10 Contributor
4269 soluzioni 59840 risposte

I called for more help.

I called for more help.
cor-el
  • Top 10 Contributor
  • Moderator
17570 soluzioni 158915 risposte

Did you try to rename/remove all places.sqlite files like I wrote above?

See also:

Did you try to rename/remove all places.sqlite files like I wrote above? See also: *https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/

Utente che ha posto la domanda

I deleted the three places files but no change.

I created a second administrator account as suggested in the Apple Toolbox article. Firefox then happily produced a back-up file so this suggests there is a problem in the main admin/user account.

Will re-installing macOS fix it?

I deleted the three places files but no change. I created a second administrator account as suggested in the Apple Toolbox article. Firefox then happily produced a back-up file so this suggests there is a problem in the main admin/user account. Will re-installing macOS fix it?
cor-el
  • Top 10 Contributor
  • Moderator
17570 soluzioni 158915 risposte
Did you check for permission issues? *https://appletoolbox.com/2016/07/fix-corrupt-user-accounts-macos/