X
Tocca qui per la versione per piattaforma mobile del sito.

Forum di supporto

When I click on the Downloads button, Firefox crashes

Inserita

I have got Firefox 52.6 ESR and when I click on the Download button sometimes Firefox crashes and even the whole desktop enviroment do it, too and I have the only choice to close everything.

I have got Firefox 52.6 ESR and when I click on the Download button sometimes Firefox crashes and even the whole desktop enviroment do it, too and I have the only choice to close everything.
Citazione

Dettagli aggiuntivi sul sistema

Plugin installati

  • This plugin provides integration with GNOME Shell for live extension enabling and disabling. It can be used only by extensions.gnome.org
  • The IcedTea-Web Plugin executes Java applets.
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Applicazione

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0

Ulteriori informazioni

FredMcD
  • Top 10 Contributor
3643 soluzioni 49971 risposte

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
È stato utile questo messaggio?
Citazione
cor-el
  • Top 10 Contributor
  • Moderator
16322 soluzioni 147303 risposte

Maybe check that there is enough disk space available in the temp folder that Firefox uses to initially store the downloaded file. If you have a small root partition then you may run out of space.

Maybe check that there is enough disk space available in the temp folder that Firefox uses to initially store the downloaded file. If you have a small root partition then you may run out of space.
È stato utile questo messaggio?
Citazione

Utente che ha posto la domanda

I don't have any crash reports and I don't know why... I think it's because Firefox completely freezes and there's no box to report the error later...

I have 150GB root partition so I don't think that's the problem.

This bug normally happens when I download a very big .iso or something from Dropbox. I'm sorry if can't help you a lot.

I don't have any crash reports and I don't know why... I think it's because Firefox completely freezes and there's no box to report the error later... I have 150GB root partition so I don't think that's the problem. This bug normally happens when I download a very big .iso or something from Dropbox. I'm sorry if can't help you a lot.
È stato utile questo messaggio?
Citazione
FredMcD
  • Top 10 Contributor
3643 soluzioni 49971 risposte

Did you try Firefox in Safe mode?

Did you try Firefox in Safe mode?
È stato utile questo messaggio?
Citazione
cor-el
  • Top 10 Contributor
  • Moderator
16322 soluzioni 147303 risposte

If the problem is that severe that the OS crashes (hangs) as well then this happens when Firefox accesses the kernel and that makes the kernel hang.

Can you find the partially downloaded file, either in the temp folder or in the final destination. If the files is still in the temp folder then it might go wrong with copying the file to the destination. If that destination in on another partition then it isn't a simple move, but the file needs to be copied and that might make Firefox crash if it takes too long.

If the problem is that severe that the OS crashes (hangs) as well then this happens when Firefox accesses the kernel and that makes the kernel hang. Can you find the partially downloaded file, either in the temp folder or in the final destination. If the files is still in the temp folder then it might go wrong with copying the file to the destination. If that destination in on another partition then it isn't a simple move, but the file needs to be copied and that might make Firefox crash if it takes too long.
È stato utile questo messaggio?
Citazione
Richiedi supporto

Bisogna accedere al proprio account per rispondere nelle discussioni. Se non si possiede ancora un account, inserire una nuova richiesta.