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Firefox crashes

Inserita

Hello, suddenly Firefox doesn't open anymore. When I try to launch it normally, with double click on icon nothing happens, just 2 or 3 seconds of blue circle in mouse arrow and then nothing. When I try to lauch firefox using the following command line: firefox.exe -P I receive crash report and crash code is the following: bp-4193a9f8-586d-442a-85d9-bc01c1180215 Crash window says the following (is in italian because I am italian):

Siamo spiacenti

Firefox ha riscontrato un problema imprevisto e si è chiuso. Al riavvio l'applicazione cercherà di ripristinare le schede e le finestre. Per aiutarci a individuare e risolvere il problema è possibile inviare una segnalazione per questo blocco.

I unistalled firefox using revo uninstaller, then clean registry using wise registry cleaner and then install firefox again but the problem not solves.

I don't know what to do anymore...

Thanks in advance for help

Hello, suddenly Firefox doesn't open anymore. When I try to launch it normally, with double click on icon nothing happens, just 2 or 3 seconds of blue circle in mouse arrow and then nothing. When I try to lauch firefox using the following command line: firefox.exe -P I receive crash report and crash code is the following: bp-4193a9f8-586d-442a-85d9-bc01c1180215 Crash window says the following (is in italian because I am italian): Siamo spiacenti Firefox ha riscontrato un problema imprevisto e si è chiuso. Al riavvio l'applicazione cercherà di ripristinare le schede e le finestre. Per aiutarci a individuare e risolvere il problema è possibile inviare una segnalazione per questo blocco. I unistalled firefox using revo uninstaller, then clean registry using wise registry cleaner and then install firefox again but the problem not solves. I don't know what to do anymore... Thanks in advance for help

Soluzione scelta

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If there is still a problem,

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Leggere questa risposta nel contesto 1

Dettagli aggiuntivi sul sistema

Applicazione

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Ulteriori informazioni

FredMcD
  • Top 10 Contributor
4334 soluzioni 60931 risposte

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299

bp-4193a9f8-586d-442a-85d9-bc01c1180215 Signature: WasmFaultHandler


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299 bp-4193a9f8-586d-442a-85d9-bc01c1180215 Signature: WasmFaultHandler --------------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Utente che ha posto la domanda

Hello, first of all thanks for your answer. Unfortunately firefox doesn't start neither in safe mode, for this reason I can't follow your suggest. I tried all possible solutions I found in internet and in Firefox official support but no one worked.

Hello, first of all thanks for your answer. Unfortunately firefox doesn't start neither in safe mode, for this reason I can't follow your suggest. I tried all possible solutions I found in internet and in Firefox official support but no one worked.

Modificato da alenb7 il

FredMcD
  • Top 10 Contributor
4334 soluzioni 60931 risposte

Soluzione scelta

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If there is still a problem,

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia -------------------- If there is still a problem, Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove the profiles folder. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Utente che ha posto la domanda

Thank you very much for help. Problem was solved!

Thank you very much for help. Problem was solved!
FredMcD
  • Top 10 Contributor
4334 soluzioni 60931 risposte

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.