Risposte recenti a Firefox Suddenly and Randomly Shuts Downhttps://support.mozilla.org/it/questions/11742462017-09-12T21:27:58-07:00Hi Josh, thanks for the advice.
Tried the steps you recommended and the issue did not present itself2017-09-12T21:27:58-07:00scutronahttps://support.mozilla.org/it/questions/1174246#answer-1006163<p>Hi Josh, thanks for the advice.
Tried the steps you recommended and the issue did not present itself since last week.
Will keep you posted in case of any further issue.
</p>Thanks for keeping us updated. It could be part of some malicious code. I am not sure how much of th2017-09-07T17:37:51-07:00JeremyRossJuniorhttps://support.mozilla.org/it/questions/1174246#answer-1004646<p>Thanks for keeping us updated. It could be part of some malicious code. I am not sure how much of the steps are going to work on Windows XP, but just in case, can you try the following?
</p><p>1. Check your browser for any add-ons or extensions you do not recognize and remove them.
2. Check your installed programs and see if there isn't anything suspicious that was installed lately (If there is, simply remove them).
3. Install any popular antivirus and do a quick scan (Majority of the providers do have free versions of their software). Or just use Windows Defender. It works really well in most cases.
4. Install and scan your PC with Malwarebytes and Hitman Pro to clean most adware.
</p>Thanks for the hints.
I had a look at the event log but found nothing weird.
However, I refreshed Fi2017-09-07T17:29:07-07:00scutronahttps://support.mozilla.org/it/questions/1174246#answer-1004642<p>Thanks for the hints.
I had a look at the event log but found nothing weird.
However, I refreshed Firefox and installed a new AV.
It's 2 days now the issue does not happen again. Will kee teh situation monitored and report any other incident.
Thx
</p>Hey scutrona!
If you know when the crash happened, you might see if you can find suspicious logs in 2017-09-04T23:44:59-07:00RexPrestigehttps://support.mozilla.org/it/questions/1174246#answer-1003706<p>Hey scutrona!
</p><p>If you know when the crash happened, you might see if you can find suspicious logs in your event viewer. There might be a log for your antivirus too. Sounds like there was some code your AV found suspicious and safely closed the program, thus not triggering a "crash".
</p>