Cerca nel supporto

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I have lost the Firefox bar at the top of my email screen underneath the Yahoo bar, so it looks like an ad should be there but isn't (thank goodness).

  • 2 risposte
  • 1 ha questo problema
  • Ultima risposta di cor-el

more options

I have this big space between my Yahoo search bar and my email list. It looks like an ad should be there. I can't see the Firefox bar that let's you block or unblock things. Twice it has popped up and I could click on the Close Ad button, but normally I can't see that to click on it. This just started this weekend. It looks like there was a Firefox update of some kind then. How do I get this gone??

Tutte le risposte (2)

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Can you attach a screenshot?

  • use a compressed image type like PNG or JPG to save the screenshot
  • make sure you do not exceed the maximum size of 1 MB

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window