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I have lost the Firefox bar at the top of my email screen underneath the Yahoo bar, so it looks like an ad should be there but isn't (thank goodness).

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  • Ultima risposta di cor-el

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I have this big space between my Yahoo search bar and my email list. It looks like an ad should be there. I can't see the Firefox bar that let's you block or unblock things. Twice it has popped up and I could click on the Close Ad button, but normally I can't see that to click on it. This just started this weekend. It looks like there was a Firefox update of some kind then. How do I get this gone??

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In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

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Can you attach a screenshot?

  • use a compressed image type like PNG or JPG to save the screenshot
  • make sure you do not exceed the maximum size of 1 MB

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window