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Sync Issues - Can't connect to server and can't find sync key on old PC

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  • 1 ha questo problema
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  • Ultima risposta di philipp

gerbele
gerbele
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I just received a new PC and trying to sync it up to my Firefox account. It has asked me to get a copy of my recovery key but when I look through my options of my old PC, I can't find it. Alternatively when I just click "I have lost my other device" on the new PC, an red 'X' comes up and states failed to connect to the server. Please help.

I just received a new PC and trying to sync it up to my Firefox account. It has asked me to get a copy of my recovery key but when I look through my options of my old PC, I can't find it. Alternatively when I just click "I have lost my other device" on the new PC, an red 'X' comes up and states failed to connect to the server. Please help.

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philipp
philipp
  • Moderator
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hello, please make sure that you have installed the latest version of firefox (that's 51.0.1 currently) directly from mozilla.org/firefox on your new pc. concepts like a recovery key have only been present in older versions of firefox with the old sync system which is now deprecated...