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Firefox crashes

  • 4 risposte
  • 1 ha questo problema
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  • Ultima risposta di FredMcD

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Hi,

Having issues with FireFox crashing. Still crashes in SafeMode. Everything is up-to-date. I also did a FF reset with no luck.

I tried uninstalling Flash with the uninstall tool, then reinstalling it but still no luck.

Any suggestions are greatly appreciated. I am a FF I am a donor if that helps :D

Thanks!

https://crash-stats.mozilla.com/report/index/ac9f0aa5-63d3-4e1b-a16b-e75f42160203

Hi, Having issues with FireFox crashing. Still crashes in SafeMode. Everything is up-to-date. I also did a FF reset with no luck. I tried uninstalling Flash with the uninstall tool, then reinstalling it but still no luck. Any suggestions are greatly appreciated. I am a FF I am a donor if that helps :D Thanks! https://crash-stats.mozilla.com/report/index/ac9f0aa5-63d3-4e1b-a16b-e75f42160203

Soluzione scelta

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

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Signature F1398665248

Process Type plugin Shockwave Flash Version: 20.0.0.286

Attention Sumo's there are 25 related bug reports


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Thanks for your reply FredMcD.

I performed all of the suggestions above. I also did a clean install (https://support.mozilla.org/en-US/questions/1070668) but FF is still crashing after I close the browser window.

Here is the most recent report: https://crash-stats.mozilla.com/report/index/969731d4-63f6-408f-8d72-b55e32160203

Any other ideas?

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Update...

I installed FireFox 64bit and have not had any issues so far. I guess I will go with the 64bit. Thanks!

I will report back if necessary.

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Soluzione scelta

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833