Trying to attach a file to gmail and Firefox is non-responsive and I have to shut down Firefox.
When I am creating an email, using Gmail, and want to attach a file to the email, Firefox stops and gives me the (Not Responding) message. I have reset Firefox and nothing seems to work. I can go into IE and open my Gmail account and I have no problems. If this is not resolved, I will be switching to IE, even though I like Firefox. What is the issue and what do I need to do to resolve this issue????
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There has been reported similar issue with Outlook web interface. Can you please check and try the suggestions is https://support.mozilla.org/en-US/questions/1102907#answer-827239?
I do not have any of these programs loaded on my system:
http://www.trusteer.com/support/rapport-installation-links http://www.trusteer.com/support/report-problem http://www.trusteer.com/support/submit-ticket
What's next??
In that case, please try Firefox safe mode and follow the article if it still happens in safe mode or not.
I have tried everything that is in your troubleshooting article. The last thing that I did was to reload Firefox and the problem still exists. I have another computer running windows10 that does not have the problem with attaching a file to my gmail account. The computer that I am having the problem with is windows7, which I have been running Firefox on it for more than 2 years. Until I can get a resolution to this issue, I am only going to use IE. I will wait for more solutions from Mozilla.
From my experience, most of the connectivity problems, including uploading, are caused by too restrictive antivirus behavior. What antivirus software do you have? Can you please try to stop/pause it for a while and try the upload when in the short time when antivirus is not running?
I have the same problem. Just started maybe a couple of weeks ago. IE works fine. Why would antivirus create a problem in Firefox but not IE, and we shouldn't have to run Firefox in safe mode to attach a file. Is Google messing with Mozilla?
Hi Bruce.
I don't exactly know, what happened in this case, but antivirus software does a lot on the background when checking your HTTP and HTTPS connections. It can not just read the content, but also judge the whole communication based on the end-points, which is the browser on your computer and the remote webserver of course.
For recognizing the applications making the connection, I assume they use something like signatures, but still can very easily result in something like this - signature not recognized and the connection is blocked or limited.
Thanks, Michal. It's working now for some reason. Not sure that I did anything different.