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My passwords disappeared after a weird FF reinstall/uninstall

Inserita

Yesterday I asked the question here: https://support.mozilla.org/en-US/questions/1085073 ...about how I opened FF and it behaved like a completely new installation (no bookmarks, no passwords), then I closed it and it returned to normal on reboot. Well, almost normal - bookmarks, plugins etc are all back where they were, but all my passwords have disappeared including the one for my Mozilla support account. So I had to create a new account (the password reset did not deliver the promised email).

Yesterday I asked the question here: https://support.mozilla.org/en-US/questions/1085073 ...about how I opened FF and it behaved like a completely new installation (no bookmarks, no passwords), then I closed it and it returned to normal on reboot. Well, almost normal - bookmarks, plugins etc are all back where they were, but all my passwords have disappeared including the one for my Mozilla support account. So I had to create a new account (the password reset did not deliver the promised email).

Dettagli aggiuntivi sul sistema

Plugin installati

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Content Blocker Extension
  • GEPlugin
  • Online Banking Extension
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • Virtual Keyboard

Applicazione

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

Ulteriori informazioni

FredMcD
  • Top 10 Contributor
4345 soluzioni 61094 risposte
Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 soluzioni 40503 risposte
''locking as a duplicate of https://support.mozilla.org/en-US/questions/1085073''