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firefox plugin container crashes when trying to login to GMail

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  • Ultima risposta di Tina02

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I changed my password on one of my Google Mail accounts, and now I can't log in; Firefox Plugin Container crashes. I put in my new password, and then as soon as I put in the verification code, Firefox crashes. None of my other accounts do this. How can I fix this-it's not a GMail issue.

Soluzione scelta

Since the most commonly used plugin is Flash, could you temporarily block Flash on Google. Here's how I suggest doing it:

On a search page on google.com, open the Permissions panel of the Page Info dialog using any of these:

  • right-click the page and choose View Page Info > Permissions
  • (menu bar) Tools menu > Page Info > Permissions
  • click the padlock or globe icon to the left of the site address > More Information > Permissions

In the top section, find Adobe Flash and change the setting to Block. This should apply not just to search but also to the login page and Gmail.

Does that make any difference?

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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Soluzione scelta

Since the most commonly used plugin is Flash, could you temporarily block Flash on Google. Here's how I suggest doing it:

On a search page on google.com, open the Permissions panel of the Page Info dialog using any of these:

  • right-click the page and choose View Page Info > Permissions
  • (menu bar) Tools menu > Page Info > Permissions
  • click the padlock or globe icon to the left of the site address > More Information > Permissions

In the top section, find Adobe Flash and change the setting to Block. This should apply not just to search but also to the login page and Gmail.

Does that make any difference?

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Problem solved; thanks for the help!

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Problem solved; thanks for the help!

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If you notice problems with Flash or plugincontainer on any other sites, this is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here:

"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

That takes effect the next time you exit and start Firefox up again.

(B) In Flash, right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration. More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista and higher)

The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. There is a hidden setting for this:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste flash and pause while the list is filtered

(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.

This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.

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Solved...Thanks!