pages not opening
Hi. Firefox is starting up but it's not opening any pushed on the Internet. I do have an Internet signal. This just stopped working yesterday. Nothing new has been downloaded that would have affected it. Any help would be great. Regards Spongy
Tutte le risposte (3)
Hello,
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.
See:
hi, thanks guigs2 and cor-el but unfortunately i'm unable to get online on that laptop, the laptop is showing that it is connected to the internet/wifi but when i type in a site address nothing happens. we are able to get online with other devices at home. i have deleted all 3rd party security and have disabled the windows security/firewall, but still nothing. suggestions have been to download this and that but i can't get online to do it. i have tried restarting/resetting/restoring, the restoring states that an anti-virus must be stopping the restore but no anti-virus is running. i changed to firefox about 2-3 weeks before this happen and it happened overnight so to speak. the reason i changed was that explorer and chrome and google was not allowing me to download/accept the garmin downloads i needed for my forerunner 910xt. thank you so much for your help