Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

After Firefox HDX 38.0.1 for android was installed on my Fire HDX, the program would not open.

  • 4 risposte
  • 15 hanno questo problema
  • 12 visualizzazioni
  • Ultima risposta di Alcea

more options

This has happened two or three times before with every other update. The problem seems to correct itself on the next update.

This has happened two or three times before with every other update. The problem seems to correct itself on the next update.

Soluzione scelta

After the next update which was about a week ago, FF worked ago. There is another update that just arrived - I lost track of the version - that I have not applied yet

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (4)

more options

I am sorry to hear about this. Are you automatically updating or manually downloading updates to Firefox?

more options

I get a notification that there is an update available, and I click update. So I think what happens is that the stuff gets downloaded but then the install part doesn't happen. ( It is sideloaded with the ES Explorer.) I then go in and try and install it again but nothing happens. I can't seem to find the place where I originally downloaded FF without going through the Play Store. If I could, I could do manual updates or probably uninstall and then reinstall. I'm not tech savvy so I just wait for the next update, which, if history repeats itself, will install just fine. In the meantime I use Aurora or the Beta Firefox.

more options

May I follow up with you that this did not happen again after the next update, it was actually on day after your last post.

more options

Soluzione scelta

After the next update which was about a week ago, FF worked ago. There is another update that just arrived - I lost track of the version - that I have not applied yet