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Trying to update Shockwave Flash; it downloads, but when I click to INSTALL; the connection fails? WHY does the connection fail?

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  • Ultima risposta di jscher2000

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Updating Adobe Reader, Shockwave Flash, and Java used to be so easy....until about a year ago. Now, I hate when I run the Firefox Plugin Check, only to see UPDATE. I seem to be able to download ("initializing") the app, but when I go to INSTALL (I hope I have the right words), it says CONNECTION FAILED. TRY AGAIN. CONNECTION FAILED. CLICK THE FINISH BUTTON TO RESTART THE INSTALL PROCESS. This has become a unending cycle. I have contacted my internet provider (and gone through their restart process) I am connection to the Internet. I have disabled my anti-virus prgm and my Firewall; nothing seems to help. The last time I was able to actually INSTALL any of the above programs/apps, I did so with the help of "Troubleshooting when using Firefox"...and that let me download the,...but I can't find a selection like that now....which is why I am writing to Firefox/Mozilla. I have been using Firefox for about 5-6 years now, and I love it! Except for these problems. I am not a dummie, but not a geek either...I just need some help.

Soluzione scelta

You have a version 17 so it that is very recent and may be the most recent and up to date version. The most recent version is currently v 17.0.0.188

There may be some glitch with Firefox's update checker rather than with your updates.

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Soluzione scelta

You have a version 17 so it that is very recent and may be the most recent and up to date version. The most recent version is currently v 17.0.0.188

There may be some glitch with Firefox's update checker rather than with your updates.

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The normal Flash installer needs to connect back to Adobe for additional files, which may be blocked by some security software. You can get a "full" installer that is self-contained from this page, and hopefully that one will work: https://www.adobe.com/products/flashplayer/distribution3.html

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My issues are with this page: https://get.adobe.com/flashplayer/ It just does not work for me...I keep getting "the Connection Failed. Try Again." When I try again, it still fails and then it just deletes what I had downloaded....it is a great big huge CYCLE.

Like I said, I'm not a complete dummie. I know to check Firefox Plugin Check page...but the link from there, is where I get (the above).

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Bunnygal said

Updating Adobe Reader, Shockwave Flash, and Java used to be so easy....until about a year ago. Now, I hate when I run the Firefox Plugin Check, only to see UPDATE. I seem to be able to download ("initializing") the app, but when I go to INSTALL (I hope I have the right words), it says CONNECTION FAILED. TRY AGAIN. CONNECTION FAILED. CLICK THE FINISH BUTTON TO RESTART THE INSTALL PROCESS. This has become a unending cycle. I have contacted my internet provider (and gone through their restart process) I am connection to the Internet. I have disabled my anti-virus prgm and my Firewall; nothing seems to help. The last time I was able to actually INSTALL any of the above programs/apps, I did so with the help of "Troubleshooting when using Firefox"...and that let me download the,...but I can't find a selection like that now....which is why I am writing to Firefox/Mozilla. I have been using Firefox for about 5-6 years now, and I love it! Except for these problems. I am not a dummie, but not a geek either...I just need some help.
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Just to clarify, how far do you get in this process:

  • Display page and click Install Now
  • Adobe shows a second page, "Initializing..."
  • Firefox displays a dialog to Save or Cancel the download
  • Blue download arrow animates
  • Click the downloaded installer to run it
  • Windows shows a security warning, click Run
  • Windows shows User Account Control, OK that
  • Installer asks your update preferences, then Next
  • Installer starts to retrieve additional files from the internet
  • Installer says to close Firefox...
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Thanks John, there was link further down on that page (the top link), that did finally work for me.

["this Flash Player installer link"] http://download.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

Now, do you have any tips on how to install Adobe Reader? (same problems)

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What happened with Adobe Reader is that Adobe created a new product named Adobe Reader DC and as a result the plugin checker site now considers perfectly up-to-date Acrobat plugins for Adobe Reader XI to be obsolete.

As long as your Adobe Reader XI says it is up-to-date when you use its

Help > Check for Updates

function, then you can trust Adobe on that and ignore the plugin checker's advice.

Or if you want to download a "full" installer for Adobe Reader DC, I think you can get it from this page: http://get.adobe.com/reader/enterprise/

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Jscher2000-I get to the "Windows shows a Security Warning. Click Run." As soon as I click....it comes back as "Connection Failed. Try Again."

I keep thinking I have some kind of settings off, but have no idea of what those/that might be.

I had Flash 17.0.0.169 and wanted to update to Flash 17.0.0.188; which I finally succeeded with. Maybe it is not a big update, that was immaterial to me, it still won't even when I update to a whole new number (16.>17.)

Now, I need to update the Adobe Reader, that is less important to me, as I have very few files on that. But I do play games, and I need all the help I can get on Flash! Thank you.

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jscher2000-That worked! THANKS A GAZILLION! I have bookmarked these 2 pages, where I found the helpful links...and I will use them next time. I appreciate you explaining Adobe Readers DC changes to me too, that helped me truly update! (as I was given 3 different versions to choose from!)

Now, tell me why the 'version' that works on both of these; all have a little 'shield' in front of the file/icon, on my desktop? It looks to me like the shield that shows up for my Microsoft Security Essentials; divided into 4 sections, 2 yellow and 2 blue? I have tried different ways of updating...MSE on & off, and Firewall on & off. But just now, I had both of them off; and they did install. Could that be the problem?

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The shield might indicate downloaded content?? A few years ago I remember looking into a shield, possibly of a different appearance, but at this point, I can't recall the details.