X
Tocca qui per la versione per piattaforma mobile del sito.

Forum di supporto

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

After Firefox uninstall, a reinstall hangs

Inserita

Firefox was having trouble on windows 8.1. I had been using it for about a year, getting regular updates. Something went wrong, about the profile being bad. I uninstalled Firefox, deleted any Firefox dirs, rebooted. Now when I try to reinstall, it hangs. I know now that I probably didn't go through the proper steps to resolve the profile issue but now I just want to know what to do so I can reinstall successfully. Is there something else I need to remove? Thanks

Firefox was having trouble on windows 8.1. I had been using it for about a year, getting regular updates. Something went wrong, about the profile being bad. I uninstalled Firefox, deleted any Firefox dirs, rebooted. Now when I try to reinstall, it hangs. I know now that I probably didn't go through the proper steps to resolve the profile issue but now I just want to know what to do so I can reinstall successfully. Is there something else I need to remove? Thanks

Dettagli aggiuntivi sul sistema

Applicazione

  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) GSA/5.2.43972 Mobile/11D257 Safari/9537.53

Ulteriori informazioni

crislevin 19 soluzioni 160 risposte

Follow instructions here, I would suggest deletion of entire mozilla folder in appdata.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

If you want to save bookmarks and passwords, copy out relevant files before deletion.

Follow instructions here, I would suggest deletion of entire mozilla folder in appdata. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data If you want to save bookmarks and passwords, copy out relevant files before deletion.

Utente che ha posto la domanda

Thank you, but I have already done that.

Thank you, but I have already done that.
crislevin 19 soluzioni 160 risposte

This is very strange.

I can only offer two suggestions independent of each other:

1. try download the full package here ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/en-US/ and try to install it.

2. try download a zip package, since it needs no installation, it may pass your problem, unfortunately, mozilla only offers zip for beta and nightly, not released version. ftp://ftp.mozilla.org/pub/mozilla.org/firefox/candidates/37.0b3-candidates/build1/

This is very strange. I can only offer two suggestions independent of each other: 1. try download the full package here ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/en-US/ and try to install it. 2. try download a zip package, since it needs no installation, it may pass your problem, unfortunately, mozilla only offers zip for beta and nightly, not released version. ftp://ftp.mozilla.org/pub/mozilla.org/firefox/candidates/37.0b3-candidates/build1/

Utente che ha posto la domanda

ok, ill have to try this later. Thank you so much for your help. I will post results when I have time to get back to it.

ok, ill have to try this later. Thank you so much for your help. I will post results when I have time to get back to it.

Utente che ha posto la domanda

The exe seems to hang and if I try to delete the download file, it says its being used by 7z setup SFX 32 bit. ( Firefox Setup 36.0.1.exe). So I kill the 7z setup, delete the file and try again. Tried rebooting between. No difference. I'm not sure which files to pull down for your 2nd suggestion.

The exe seems to hang and if I try to delete the download file, it says its being used by 7z setup SFX 32 bit. ( Firefox Setup 36.0.1.exe). So I kill the 7z setup, delete the file and try again. Tried rebooting between. No difference. I'm not sure which files to pull down for your 2nd suggestion.

Utente che ha posto la domanda

This problem has been solved. It turns out it was a wireless modem issue. I had to change the Radio broadcast channel from Auto Detect to 1. It was strange because all of my other wireless connections were working IPhone, Netflix, friend's IPAD, etc. Once I connected the Ethernet cable to my pc/modem, it worked, so it was a wireless connection issue from my laptop. I'm sure the initial suggestion would have fixed it. It was just bad timing of a different problem. Thanks! I have Firefox back!

This problem has been solved. It turns out it was a wireless modem issue. I had to change the Radio broadcast channel from Auto Detect to 1. It was strange because all of my other wireless connections were working IPhone, Netflix, friend's IPAD, etc. Once I connected the Ethernet cable to my pc/modem, it worked, so it was a wireless connection issue from my laptop. I'm sure the initial suggestion would have fixed it. It was just bad timing of a different problem. Thanks! I have Firefox back!