firefox crashes and process won't terminate, deleting profile won't fix
a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays.
on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems).
i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix.
there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again.
i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear.
yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too?
im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.
Tutte le risposte (20)
hi thepimpcane, yes firefox 36 did introduce a feature making use of upnp (send video to a roku or chromecast device in a local network). i don't understand how that would cause the issues you've described but it's certainly an interesting correlation. at the moment there isn't a way to switch off that functionality in firefox, but it looks like it is getting implemented in bug #1111967.
thank you for the reply philipp! so what do i need to do now? can i take any actions or just wait?
Modificato da thepimpcane il
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
first of all, i would like to apolozige for the late response and thank you two for answering my help request.
secondly, my problem is "solved". and firefox is not the problem. in fact, firefox is just the victim of some sort of bigger, worse error on my computer. because when i started my computer again on monday, it didnt work. i could click on things on the desktop and move things etc. without a problem, but i could not open anything at all. not even firefox anymore.
so i am guessing firefox and skype just happened to be the first programs to be affected by my broken pc. since this is not related to firefox anymore, i will search for help elsewhere.
still, thank you for your help! goodbye!
Does this happen when you try starting any application (exe).
Some mal-ware changes how exe programs are started.
This search page may help you;
no, it happens to any file that i have on the computer. stuff like the icons load fine, but i can't actually open anything. might be a problem with my (ugh, new...) SSD that i have. i hope not, that thing was expensive (edit: by new i mean half a year old, in comparison to 4 year old pc)
also, restarting it using the actual "restart" button seems to fix it?
Modificato da thepimpcane il
thepimpcane said
restarting it using the actual "restart" button seems to fix it?
Please explain better.
thepimpcane said
a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays. on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems). i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix. there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again. i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear. yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too? im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.
thepimpcane said
a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays. on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems). i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix. there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again. i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear. yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too? im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.
firefox last update is nothing but a headache, i open it up play a game, go to youtube, facebook or anything, it crashes anytime it feels like it. i did refresh, i even uninstalled it and reinstalled it that did do squat. if it keeps up im going to go find another browser.
bp-a0bc5c34-c48e-4c63-8e37-46b562150318 3/18/2015 4:25 PM bp-e700a06f-3ec7-4746-8cd3-2fb682150318 3/18/2015 4:25 PM bp-e1d15ab5-b90b-46a2-879c-a59f82150318 3/18/2015 4:25 PM bp-2d64840b-ef6b-4d3f-9fb1-80ce12150318 3/18/2015 4:24 PM bp-f2582c87-9280-4bd8-8f2e-bd3692150318 3/18/2015 4:24 PM bp-ac23f10f-57ff-4196-952c-589e22150318 3/18/2015 4:24 PM bp-6db71f08-a8a8-4786-8d7d-b45962150318 3/18/2015 4:24 PM bp-dd6fd78a-ebc3-4ce8-bd7c-bb0f22150318 3/18/2015 4:24 PM bp-5d92f54d-4416-4ef3-bd13-372532150318 3/18/2015 4:23 PM bp-c56f62d3-5dd2-4dd7-94b8-ad4d32150318 3/18/2015 4:23 PM bp-e331e240-5eaf-48fb-8005-f1ce92150318 3/18/2015 4:23 PM bp-e19ab38a-be47-4db6-bd50-0c6f82150318 3/18/2015 4:23 PM bp-d5c9ef5f-05c1-4c6c-aabe-0a0492150318 3/18/2015 4:22 PM bp-42bb33e0-6154-4a6f-a516-e8ad22150318 3/18/2015 4:11 PM bp-49d995d5-0b85-4d9e-8c32-68b622150318 3/18/2015 3:36 PM
how bow these
Modificato da madmaxxc il
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
The crash report flagged these programs;
nvd3dum.dll = NVIDIA Windows Vista WDDM driver
FlashPlayerPlugin_16_0_0_305.exe
Update your
Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
bp-a0bc5c34-c48e-4c63-8e37-46b562150318 3/18/2015 4:25 PM bp-e700a06f-3ec7-4746-8cd3-2fb682150318 3/18/2015 4:25 PM bp-e1d15ab5-b90b-46a2-879c-a59f82150318 3/18/2015 4:25 PM bp-2d64840b-ef6b-4d3f-9fb1-80ce12150318 3/18/2015 4:24 PM bp-f2582c87-9280-4bd8-8f2e-bd3692150318 3/18/2015 4:24 PM bp-ac23f10f-57ff-4196-952c-589e22150318 3/18/2015 4:24 PM bp-6db71f08-a8a8-4786-8d7d-b45962150318 3/18/2015 4:24 PM bp-dd6fd78a-ebc3-4ce8-bd7c-bb0f22150318 3/18/2015 4:24 PM bp-5d92f54d-4416-4ef3-bd13-372532150318 3/18/2015 4:23 PM bp-c56f62d3-5dd2-4dd7-94b8-ad4d32150318 3/18/2015 4:23 PM bp-e331e240-5eaf-48fb-8005-f1ce92150318 3/18/2015 4:23 PM bp-e19ab38a-be47-4db6-bd50-0c6f82150318 3/18/2015 4:23 PM bp-d5c9ef5f-05c1-4c6c-aabe-0a0492150318 3/18/2015 4:22 PM bp-42bb33e0-6154-4a6f-a516-e8ad22150318 3/18/2015 4:11 PM bp-49d995d5-0b85-4d9e-8c32-68b622150318 3/18/2015 3:36 PM
try these
i made a mms.cfg file added the remove protect mode. ill see what happens
the blinking mouse cursor vanishes at times, videos on facebook or youtube cease to work, refreshing does not work so i have to restart browser, before they work again,
i check my flash player version it says,, You have version 17,0,0,134 installed. still crashes. i have 2 SS i took one of firefox and one of IE both playing same game just a different acct on each one. firefox is blank it didn't load page right, IE loaded page fine this s 2 accts one acct on each browser, both accts are in a team IE did not crash at all.
Modificato da madmaxxc il
FredMcD said
thepimpcane saidrestarting it using the actual "restart" button seems to fix it?Please explain better.
false information. it just happened to work everytime i used the option "restart" on my pc instead of "shut down" or else.
about 20 % of the time, when i start my pc, it just doesn't work. it will load everything, and you can browse through all folders without problem, but just cant open anything. really strange.
Your crash reports posted Today at 5:28 PM flagged these programs;;
bp-a0bc5c34-c48e-4c63-8e37-46b562150318 3/18/2015 4:25 PM and bp-e700a06f-3ec7-4746-8cd3-2fb682150318 3/18/2015 4:25 PM
show; Signature flashplayerplugin_16_0_0_305.exe
nvd3dum.dll = NVIDIA Windows Vista WDDM driver
FlashPlayerPlugin_16_0_0_305.exe
Note: Flash 17 was not listed in the plugins
However, bp-e1d15ab5-b90b-46a2-879c-a59f82150318 3/18/2015 4:25 PM shows;
Process Type plugin Shockwave Flash Version:17.0.0.134
nvd3dum.dll = NVIDIA Windows Vista WDDM driver
bp-2d64840b-ef6b-4d3f-9fb1-80ce12150318 3/18/2015 4:24 PM bp-f2582c87-9280-4bd8-8f2e-bd3692150318 3/18/2015 4:24 PM bp-ac23f10f-57ff-4196-952c-589e22150318 3/18/2015 4:24 PM bp-6db71f08-a8a8-4786-8d7d-b45962150318 3/18/2015 4:24 PM
are also showing; Process Type plugin Shockwave Flash Version:16.0.0.305
Check for updates to your NVIDIA programs.
Follow these directions as stated. If you have a question, ask.
Type about:plugins<enter> in the address bar. Now search for the Shockwave flash plug-in.
Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9
What is listed as you Shockwave? One program, or two?
If the v16 version is listed, follow these instructions;
Look for the path to the v16 program. Copy the Path Only. Also note the name of the file, and remember it. Now Close Firefox. Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. Warning ! Remember to delete the right program.
A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.
Adobe Acrobat
File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.10.32 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.10
Shockwave Flash
File: NPSWF32_17_0_0_134.dll Path: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_17_0_0_134.dll Version: 17.0.0.134 State: Enabled Shockwave Flash 17.0 r0
video drivers are up to date
So far the last [about:crashes] the ones i showed you. That one file ["ProtectedMode=0" I added] or '[hardware acceleration" i unchecked]. or both might of fixed the problem..
i will try it for a day and see if it crashes/freezes
thx for the help.
Modificato da madmaxxc il
Hi madmaxxc, I understand that there are more crashes that are crashing with version 16 on them. Did the crashes happen before you updated the plugin?
If so, run the uninstaller for version 16.
Modificato da guigs il
thepimpcane said
no, it happens to any file that i have on the computer. stuff like the icons load fine, but i can't actually open anything. might be a problem with my (ugh, new...) SSD that i have. i hope not, that thing was expensive (edit: by new i mean half a year old, in comparison to 4 year old pc) also, restarting it using the actual "restart" button seems to fix it?
try restarting windows in safemode with internet support
guigs2 said
Hi madmaxxc, I understand that there are more crashes that are crashing with version 16 on them. Did the crashes happen before you updated the plugin? If so, run the uninstaller for version 16.
i let adobe auto update the flash player it was like several days or week ago. the problem started with firefox last update. not to long after that flash player updated
Did you update your Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html