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flash plugin only crashing in Mozilla

  • 6 risposte
  • 5 hanno questo problema
  • 114 visualizzazioni
  • Ultima risposta di Pezgordo

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Have trouble when navigating facebook. Mozilla hangs for 5 to 6 seconds, freezing every mozilla tab or window that is open and sometimes crashes.

On facebook I get the "script is taking too long" message but I suspect that it has something to do with flash cause from time to time I get the plugin container failed related to flash and some other weird behaviour with flash (see below)

Things I tried: - Disable every plugin. - Running safe mode - Refresh Firefox - Disable hardware accelleration on the flash plugin - Disable safe mode for Flash plugin

- Completely uninstal flash according to this procedure: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

I am running a recently freshly instaled win 8.1 on a 12GB RAM i7 quad processor.

The thing that makes me suspect is that according to this link: https://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

When I right click the flash logo for that procedure, Mozilla freezes, nothing gets displayed and some seconds later I get a "Shockwave Flash might be busy... stop plugin..." message

This is very annoying and I want to use Firefox but have been forced to chrome lately cause I cannot find this problem.

Please, any help is appreciated.

Here are the latest crash reports: 659c09f3-507d-405f-9cd0-1f0c9a547a19 09ccdcbd-2de6-402b-8cb0-634bb8603bdb 2d10bc5d-3073-4458-9a95-209fe02f61da d513670f-868d-4eea-94d7-4e1356e64d15 ab5ebd92-2222-46e9-bb58-6e42c866f6aa ff05371d-73ac-414c-90d6-47fa2b86843f bp-86a63769-b972-472f-a5de-f74a82150211 bp-b9c1a916-0d26-443e-ade4-1c6a72150211 01e304b4-fd28-475e-9f8b-d8e87f78b366 73332da1-7361-4b6e-a0be-92f1f4e81d84 4bfbbf4c-7b4c-4a32-ace6-a782bc7f2f1c 095b8fc3-47bc-454d-a1be-85f418e0205d cbf2cbc3-c304-4f7b-beb1-ed6f59dd693e b12aeae2-1ceb-406b-a869-2522c477f60d e7894ad7-1bf8-4df6-a87d-5a7055fd475f

Tutte le risposte (6)

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Is it happening on more than one webpage? If you change the plugin to 'click to play'?

You mentioned all the troubleshooting steps here:

However can you also check to make sure that your graphic drivers and webgl drivers are up to date in Firefox: Upgrade your graphics drivers to use hardware acceleration and WebGL

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Install this add-on. If it stops the problem, at least you can surf in pease until the problem is fixed.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

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This was also flagged in the crash report;

ntdll.dll = Microsoft


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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System File Check didn't produce any improvement. Graphics driver are updated with last available from Manufacturer for this laptop (ASUS N550JK)

Main problem is not using or not using flash. Main problem is with facebook page hanging mozilla for several seconds at a time and sometimes getting "script is taking too long" I guess this have to do with the scritp that loads posts on your facebook wall as you scroll down but cannot find what is causing that.

This only happens with Mozilla.

Searching for the cause, I found that odd behaviour with flash on that page wich maybe suggest the problem is there but I still haven't found a solution.


Sent reports:

bp-29937b71-9ea0-46a1-b25a-93dc62150214 bp-5577edaa-aa1c-4216-b7f3-44dc12150214 bp-b3585bef-329a-42c5-9205-bf8ed2150214 bp-c2cdd2aa-e360-4772-81e9-c4dd62150214 bp-0ab68ba5-653a-44c4-b9f2-c2c592150214 bp-5b5e1368-d7db-423d-a5a7-a98012150214 bp-86a63769-b972-472f-a5de-f74a82150211 bp-b9c1a916-0d26-443e-ade4-1c6a72150211

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The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305

ntdll.dll = Microsoft


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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As I posted teh first time...

Things I tried: - Disable every plugin. - Running safe mode - Refresh Firefox - Disable hardware accelleration on the flash plugin - Disable safe mode for Flash plugin

I'm going to call it a loss, and start using chrome as default browser for a while... thanks.