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Android tablet, (OS 4.4.2) - app is crashing all the time.

Inserita

Worked OK for the first 2 months. Now - useless. Not happening on flash-related surfing, but at different/odd times. Have filled out & sent the popup Error Report several times. Not followup that I have noticed. Checked my system...plenty of system resources & space.

edit: removed personal information for your protection. (philipp)

Worked OK for the first 2 months. Now - useless. Not happening on flash-related surfing, but at different/odd times. Have filled out & sent the popup Error Report several times. Not followup that I have noticed. Checked my system...plenty of system resources & space. <sub>edit: removed personal information for your protection. (philipp)</sub>

Modificato da philipp il

Dettagli aggiuntivi sul sistema

Applicazione

  • User Agent: Mozilla/5.0 (Android; Tablet; rv:35.0) Gecko/35.0 Firefox/35.0

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philipp
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hello bill, which device are you using in particular?

hello bill, which device are you using in particular?

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Using a Cube Talk 9x U65GT

Using a Cube Talk 9x U65GT

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If not familiar, here are the device's specsBrand & Model: Cube U65GT/TALK9X Product Type: Tablet PC Screen Size: 9.7 inches Operating System: Android 4.4 Processor Type/CPU Type: ARMV7 CPU Manufacturer: MTK CPU Model: MTK8392, octa-core CPU Speed/Processor Clock Speed: 1.7GHz

GPU: Mail-450

RAM/ Technology: DDR3 RAM Memory: 2GB Hard Drive Type: NAND Fast Flash Hard Drive Capacity: 16GB Extend Card: Supports an external TF card Keyboard: Touch Screen Touchpad Technology: 10-point capacitive IPS touchscreen Max Resolution:2048*1536 Additional Features/Functions Bluetooth: v4.0 HDMI: NO GPS: Built-in GPS module Camera: Front 2.0 mega pixels, Rear 8.0 mega pixels G-Sensor: Support Games: 3D games Software: YouTube/Facebook/MSN/Android Market/Skype/iReader/Quick Office Language: English, Arabic, Czech, Danish, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish Battery Type: 10000 mAh Battery/Run Time: Audio: 38 hours, Video: 6 hours Power Device Type: AC Adapter (American plug) Voltage Required: 100-240v

USB Port: Micro, 5pin Audio Port: 3.5 mm Video Port: N/A HDMI Port: N/A Card Slot: TF card slot DC Input: Micro

Wireless Connection: Wi-Fi, 3G Call Type: 3G call Network Support: GSM 850/900/1800/1900, WCDMA 900/2100 3G: WCDMA Wireless Protocol: 802.11 b, 802.11 g, 802.11 n

Supported Formats

Video: AVC/WMV/MPEG Audio: MP2/WMA/AAC/WAV/FLAC/OGG Picture: JPG/BMP/PNG Ebook: PDF/TXT/WORD/EXCEL/PPT Product Details (without package and accessories) Dimensions: 237x 170 x 7.5 mm Weight: 560 g:

If not familiar, here are the device's specsBrand & Model: Cube U65GT/TALK9X Product Type: Tablet PC Screen Size: 9.7 inches Operating System: Android 4.4 Processor Type/CPU Type: ARMV7 CPU Manufacturer: MTK CPU Model: MTK8392, octa-core CPU Speed/Processor Clock Speed: 1.7GHz GPU: Mail-450 RAM/ Technology: DDR3 RAM Memory: 2GB Hard Drive Type: NAND Fast Flash Hard Drive Capacity: 16GB Extend Card: Supports an external TF card Keyboard: Touch Screen Touchpad Technology: 10-point capacitive IPS touchscreen Max Resolution:2048*1536 Additional Features/Functions Bluetooth: v4.0 HDMI: NO GPS: Built-in GPS module Camera: Front 2.0 mega pixels, Rear 8.0 mega pixels G-Sensor: Support Games: 3D games Software: YouTube/Facebook/MSN/Android Market/Skype/iReader/Quick Office Language: English, Arabic, Czech, Danish, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish Battery Type: 10000 mAh Battery/Run Time: Audio: 38 hours, Video: 6 hours Power Device Type: AC Adapter (American plug) Voltage Required: 100-240v USB Port: Micro, 5pin Audio Port: 3.5 mm Video Port: N/A HDMI Port: N/A Card Slot: TF card slot DC Input: Micro Wireless Connection: Wi-Fi, 3G Call Type: 3G call Network Support: GSM 850/900/1800/1900, WCDMA 900/2100 3G: WCDMA Wireless Protocol: 802.11 b, 802.11 g, 802.11 n Supported Formats Video: AVC/WMV/MPEG Audio: MP2/WMA/AAC/WAV/FLAC/OGG Picture: JPG/BMP/PNG Ebook: PDF/TXT/WORD/EXCEL/PPT Product Details (without package and accessories) Dimensions: 237x 170 x 7.5 mm Weight: 560 g:
philipp
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thanks, can you try to update to firefox version 35.0.1 that has just gotten released through the play store & which contains a fix for a widespread crash that also affects cube devices (though i'm not sure about your particular model).

thanks, can you try to update to firefox version 35.0.1 that has just gotten released through the play store & which contains a fix for a widespread crash that also affects cube devices (though i'm not sure about your particular model).

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Will do. Will notify you when done.

Will do. Will notify you when done.

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Just checked - am already using version 35.0.1

Just checked - am already using version 35.0.1
philipp
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ok, thanks. another thing: could you enter about:crashes into the address-bar, copy the ID of one of the reports (starting with bp-) and paste it here into the forum...

ok, thanks. another thing: could you enter '''about:crashes''' into the address-bar, copy the ID of one of the reports (starting with bp-) and paste it here into the forum...

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https://crash-stats.mozilla.com/report/index/bp-a9135a66-4560-4d1c-8904-772312150207

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It appears that my system just recently (last night sometime) updated to this new version. Perhaps the issue has been taken care of. I could fat-finger the browser some today and see if I have any more crashes.

It appears that my system just recently (last night sometime) updated to this new version. Perhaps the issue has been taken care of. I could fat-finger the browser some today and see if I have any more crashes.
philipp
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no, unfortunately this particular one appears to still happen on firefox 35.0.1 - i will file a bug about this later on...

no, unfortunately this particular one appears to still happen on firefox 35.0.1 - i will file a bug about this later on...

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Two more reports if needed. https://crash-stats.mozilla.com/report/index/bp-e0ddef9e-509d-4ea5-9bd0-4cba32150116 https://crash-stats.mozilla.com/report/index/bp-33d06723-d7e6-490f-9411-a475d2150116
philipp
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thanks bill, i've filed bug #1130739 for this issue and hope mozilla engineers will investigate this further. you might want to subscribe to that bug to follow along...

thanks bill, i've filed [https://bugzilla.mozilla.org/show_bug.cgi?id=1130739 bug #1130739] for this issue and hope mozilla engineers will investigate this further. you might want to subscribe to that bug to follow along...
philipp
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hi again bill, as a follow up from the bug report do you have any particular steps that can reproducibly crash the app?

hi again bill, as a follow up from the bug report do you have any particular steps that can reproducibly crash the app?