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If I am inactive on FF for more than 8 minutes I can no longer access the internet...help!

  • 4 risposte
  • 1 ha questo problema
  • 18 visualizzazioni
  • Ultima risposta di FredMcD

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OS 7 Home edition Browser repeatedly locks up - preventing any further access to internet sites if computer is left unattended for more than 8 minutes. The only way I can access the internet w/FF is to close down FF and re-start.

However, while FF is locked-up I can use another browser and access the internet without worrying about this problem occurring.

I tried to re-set the default settings re: McAfee Security Pkg to no avail.

I like FF but this problem has become so annoying that opting for another browser seems like the only practical thing to do. Can anyone help?

Tutte le risposte (4)

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I have left Firefox unattended for hours at a time without a problem.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

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There was no "reply" feature at bottom of the page but I believe this is what you may be looking for

Name: Firefox Version: 35.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0 Multiprocess Windows: 0/2

Crash Reports for the Last 3 Days

Report ID: bp-ecdb2173-40fb-4d0e-a98c-3e2cb2150120 Submitted: 22 hours ago

All Crash Reports (including 1 pending crash in the given time range)


Name: McAfee Security Scan Plus Version: 1.0 Enabled: true ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}


Adapter Description: Intel(R) HD Graphics 4600 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0412 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 8-8-2013 Driver Version: GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 06221028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150108202552 browser.startup.homepage: http://my.yahoo.com/ browser.startup.homepage_override.buildID: 20150108202552 browser.startup.homepage_override.mstone: 35.0 dom.mozApps.used: true extensions.lastAppVersion: 35.0 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: media.gmp-gmpopenh264.lastUpdate: 1415669001 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1421854332 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1421775002 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugins.load_appdir_plugins: true print.printer_Canon_MX870_series_Printer.print_bgcolor: false print.printer_Canon_MX870_series_Printer.print_bgimages: false print.printer_Canon_MX870_series_Printer.print_colorspace: print.printer_Canon_MX870_series_Printer.print_command: print.printer_Canon_MX870_series_Printer.print_downloadfonts: false print.printer_Canon_MX870_series_Printer.print_duplex: 0 print.printer_Canon_MX870_series_Printer.print_edge_bottom: 0 print.printer_Canon_MX870_series_Printer.print_edge_left: 0 print.printer_Canon_MX870_series_Printer.print_edge_right: 0 print.printer_Canon_MX870_series_Printer.print_edge_top: 0 print.printer_Canon_MX870_series_Printer.print_evenpages: true print.printer_Canon_MX870_series_Printer.print_footercenter: print.printer_Canon_MX870_series_Printer.print_footerleft: &PT print.printer_Canon_MX870_series_Printer.print_footerright: &D print.printer_Canon_MX870_series_Printer.print_headercenter: print.printer_Canon_MX870_series_Printer.print_headerleft: &T print.printer_Canon_MX870_series_Printer.print_headerright: &U print.printer_Canon_MX870_series_Printer.print_in_color: true print.printer_Canon_MX870_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MX870_series_Printer.print_margin_left: 0.5 print.printer_Canon_MX870_series_Printer.print_margin_right: 0.5 print.printer_Canon_MX870_series_Printer.print_margin_top: 0.5 print.printer_Canon_MX870_series_Printer.print_oddpages: true print.printer_Canon_MX870_series_Printer.print_orientation: 0 print.printer_Canon_MX870_series_Printer.print_page_delay: 50 print.printer_Canon_MX870_series_Printer.print_paper_data: 1 print.printer_Canon_MX870_series_Printer.print_paper_height: 11.00 print.printer_Canon_MX870_series_Printer.print_paper_name: print.printer_Canon_MX870_series_Printer.print_paper_size_type: 0 print.printer_Canon_MX870_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MX870_series_Printer.print_paper_width: 8.50 print.printer_Canon_MX870_series_Printer.print_plex_name: print.printer_Canon_MX870_series_Printer.print_resolution: 0 print.printer_Canon_MX870_series_Printer.print_resolution_name: print.printer_Canon_MX870_series_Printer.print_reversed: false print.printer_Canon_MX870_series_Printer.print_scaling: 1.00 print.printer_Canon_MX870_series_Printer.print_shrink_to_fit: true print.printer_Canon_MX870_series_Printer.print_to_file: false print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_top: 0 privacy.cpd.sessions: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1419956075

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

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Okay, let's see. Has the browser been freezing or crashing? A crash report was filed, with another pending.

The crash report flagged these programs;

Signature hang

Process Type plugin Shockwave Flash Version:

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers


  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)


  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: