Risposte recenti a Firefox crashes spontaneously and frequentlyhttps://support.mozilla.org/it/questions/10359912015-01-08T01:59:19-08:00I hate to say this, but . . . . . .
I would recommend that you find a MAC forum on this subject, and2015-01-08T01:59:19-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=3#answer-674827<p>I hate to say this, but<strong> . . . . . .</strong>
</p><p>I would recommend that you find a MAC forum on this subject, and join in.
</p><p>Also, until issue is settled, remove all Windows based programs.
Those crashes should stop.
</p>Took the advice and reinstalled Office for Mac 2011. Made sure I did all the right things to remove 2015-01-08T01:46:29-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=3#answer-674824<p>Took the advice and reinstalled Office for Mac 2011. Made sure I did all the right things to remove it. Thought I was lucky now with Firefox but it crashed again. Here are the last 7 crashes. Is it still the same stuff?
</p><p>bp-d5f5640a-6174-4667-975d-4851c2150108 2015-01-08 12:44 PM
bp-175faad0-1319-4dda-9a7f-3dbf72150105 2015-01-05 2:08 PM
bp-48dccf5f-96db-40fa-b416-d8f5e2150105 2015-01-04 9:18 PM
bp-8dc80bac-56cc-47c3-9497-cc1872150105 2015-01-04 7:10 PM
bp-75e04b83-6ff7-46c9-ba0f-3a0322150105 2015-01-04 7:03 PM
bp-8f40df31-f565-48c1-a38a-725532150104 2015-01-04 4:29 PM
bp-8872fdc2-6943-4912-9fa3-781e42141231 2014-12-31 12:58 PM
</p>For the most part, the new crash reports are like the others.
Suggestion, completely remove ALL Micr2015-01-04T23:23:58-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=3#answer-673438<p>For the most part, the new crash reports are like the others.
</p><p>Suggestion, completely remove ALL Microsoft software from your
system. Reboot. Run a registry scanner. Then try Firefox.
</p>3 crashes in a row and my Mac shut down spontaneously saying it encountered a problem. So frustrate2015-01-04T08:13:57-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=3#answer-673249<p>3 crashes in a row and my Mac shut down spontaneously saying it encountered a problem. So frustrated. Haven't reinstalled office. Do you think this is causing it all? Thanks
</p><p>bp-8dc80bac-56cc-47c3-9497-cc1872150105 2015-01-04 7:10 PM
bp-75e04b83-6ff7-46c9-ba0f-3a0322150105 2015-01-04 7:03 PM
bp-8f40df31-f565-48c1-a38a-725532150104 2015-01-04 4:29 PM
bp-8872fdc2-6943-4912-9fa3-781e42141231
bp-5b6a52d5-6a65-425d-b63c-7a6cc2141227
bp-36b1ea01-17f5-4306-9464-48d622141220 2014-12-19 10:13 PM
bp-6e61b44f-4161-4367-a7e1-446f02141220
</p>Go to the top of this page. Under your question, you will find the post marked
as the solution. On i2014-12-29T08:04:02-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=3#answer-670587<p>Go to the top of this page. Under your question, you will find the post marked
as the solution. On its right is a button to turn the <strong>Solved</strong> off.
</p>Thanks Fred McD. I chose that the solution was not helpful. Does that remove the Solved flag?
2014-12-28T23:23:45-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=3#answer-670341<p>Thanks Fred McD. I chose that the solution was not helpful. Does that remove the Solved flag?
</p>Check the programs home web site for the full installer and removal.
A post was flagged as Solved Pr2014-12-28T22:50:56-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=3#answer-670330<p>Check the programs home web site for the full installer and removal.
</p><p>A post was flagged as <strong>Solved Problem.</strong> Please remove that flag.
It may have been turned on by accident. If you don’t, others that
can help may not read this post.
</p>Thanks Fred McD. I'll have to figure out how to do this.
2014-12-28T10:45:39-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=3#answer-670226<p>Thanks Fred McD. I'll have to figure out how to do this.
</p>There may be a contaminated file. By removing, then doing a full
install, any bad file should be gon2014-12-28T10:02:48-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=3#answer-670211<p>There may be a contaminated file. By removing, then doing a full
install, any bad file should be gone.
</p>By full installer, do you mean remove Word 2011 and reinstall? Even though the problem is identified2014-12-28T04:42:54-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=3#answer-670112<p>By full installer, do you mean remove Word 2011 and reinstall? Even though the problem is identified at Office 2008?
</p>What I would recommend is get the full installer for the program you want.
Remove the other programs2014-12-28T04:33:24-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=3#answer-670110<p>What I would recommend is get the full installer for the program you want.
Remove the other programs, then use the full installer after rebooting.
</p><p>I do not use Mac, so my knowledge is limited in this area.
</p>Fred McD. What do you recommend? Not sure where the Office 2008 is coming from since I have Office 22014-12-27T23:59:59-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=2#answer-670035<p>Fred McD. What do you recommend? Not sure where the Office 2008 is coming from since I have Office 2011 on my Mac.
</p><p>And what do I do about the Signature What is that?
</p>The crash report flagged these programs;
Signature = MarkInternal<JSAtom>
Signature = PushMark2014-12-27T22:37:04-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=2#answer-670010<p>The crash report flagged these programs;
</p><p>Signature = MarkInternal&lt;JSAtom&gt;
Signature = PushMarkStack
</p><p>Note; several bug reports have been make for the <em>Mark</em> signatures.
</p><p><br>
libdispatch.dylib = &nbsp;? Word for Mac
</p><p>AppKit
</p><p>libsystem_pthread.dylib = &nbsp;? Word for Mac
</p><p>HIToolbox = &nbsp;? Word for Mac
</p><p>libsystem_kernel.dylib = &nbsp;? Word for Mac <a href="http://support.microsoft.com/kb/2500821/en-us" rel="nofollow">complete removal of Office 2008</a>
</p><p>libobjc.A.dylib = &nbsp;? Word for Mac <a href="http://support.microsoft.com/kb/2693802/en-us" rel="nofollow">http://support.microsoft.com/kb/2693802/en-us</a>
</p><p>CoreFoundation = &nbsp;? Word for Mac
</p>bp-5b6a52d5-6a65-425d-b63c-7a6cc2141227 2014-12-27 2:44 PM
bp-36b1ea01-17f5-4306-9464-48d622141220 22014-12-27T13:29:39-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=2#answer-669965<p>bp-5b6a52d5-6a65-425d-b63c-7a6cc2141227 2014-12-27 2:44 PM
bp-36b1ea01-17f5-4306-9464-48d622141220 2014-12-19 10:13 PM
bp-6e61b44f-4161-4367-a7e1-446f02141220 2014-12-19 10:12 PM
bp-fe78f4e2-a21c-4bdc-b44a-5bce82141219 2014-12-19 6:32 PM
</p>Please post the crash reports for the last week.
2014-12-27T08:11:17-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=2#answer-669909<p>Please post the crash reports for the last week.
</p>Crashed today. I made the Word changes and did the about:config stuff. Can you tell if this crash is2014-12-27T03:47:45-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=2#answer-669790<p>Crashed today. I made the Word changes and did the about:config stuff. Can you tell if this crash is still related to Word for Mac or is it a new problem?
</p><p>Thanks
</p>That's what we are here for. Once your problem is settled, please
post here as to what was done. Goo2014-12-22T10:39:03-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=2#answer-668348<p>That's what we are here for. Once your problem is settled, please
post here as to what was done. Good Luck.
</p>Thanks Fred McD. One of the guys at the MS forum told me what to do.
good advice.....deep breath a2014-12-22T08:45:15-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=2#answer-668286<p>Thanks Fred McD. One of the guys at the MS forum told me what to do.
good advice.....deep breath and relax. Easier when people like you are there to support. Very much appreciated!
</p>You have to say what the instructions are, and what you want to do.
Did you re-install the programs?2014-12-22T07:18:50-08:00fredmcd-hotmailhttps://support.mozilla.org/it/questions/1035991?page=2#answer-668245<p>You have to say what the instructions are, and what you want to do.
</p><p>Did you re-install the programs? Are you trying to move a settings
file into something?
</p><p>Sit back, take a deep breath, and relax.
</p>Fred McD. Not sure what to do. I followed Method 1 and when I dragged the file com.microsoft.Word.p2014-12-22T03:22:15-08:00trustdivahttps://support.mozilla.org/it/questions/1035991?page=2#answer-668168<p>Fred McD. Not sure what to do. I followed Method 1 and when I dragged the file com.microsoft.Word.prefs.plist back to its spot, it said it had been replaced by a newer version and I don't know what reply. Do I replace? say no? I'm now in limbo and not doing anything afraid I'll now do the wrong thing. The instructions didn't account for this
</p>