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Email message does not display fully, missing

  • 4 risposte
  • 1 ha questo problema
  • 3 visualizzazioni
  • Ultima risposta di David

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Received an email that references additional information that is not displayed, yet messages shows 100% in Chrome and Explorer.

I might add the the color of the displayed text was gray, rather than black as it is usually.

When replying to said email, missing text is displayed in the reply, but scrambled (unformatted)

The sender resent the email, but the problem still persist.

Tutte le risposte (4)

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What is the address you are having problems with. No Personal Information !

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Original problem still persist - Full content of one specific email does not display properly, even after resend. See attachments and read filenames for info.

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Ahh Haa, If you look very closely at the letters, you will see that the sender uses very, Very long lines. About twice the length of your screen. Is there a sliding bar at the bottom of the screen? You may also have an option to format the message. Or, download the message as text, and open it using Notepad or Word.

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I know what the message is when viewed in Chrome or Explorer. The problem is getting the message to display in Firefox. I hope this problem is rare.