X
Tocca qui per la versione per piattaforma mobile del sito.

Forum di supporto

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

firefox can not open this page

Inserita

firefox can not open this page

firefox can not open this page

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 15.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • 5.1.30514.0
  • Picasa plugin
  • DivX Web Player version 3.0.1.5
  • GEPlugin
  • DivX VOD Helper Plug-in
  • Citrix Online App Detector Plugin
  • iTunes Detector Plug-in
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Motive Plugin for Mozilla Browsers
  • Office Authorization plug-in for NPAPI browsers
  • Panda ActiveScan 2.0 Plugin for Firefox
  • Garmin Communicator Plug-In 2.6.2.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Applicazione

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Estensioni

  • Ads Removal 1.0.0 (adremoveext@adremoveext.net)
  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com)
  • LastPass 3.1.54 (support@lastpass.com)
  • Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Anti-Banner 13.0.2.691 (anti_banner@kaspersky.com) (Inattiva)
  • Dangerous Websites Blocker 13.0.2.691 (content_blocker@kaspersky.com) (Inattiva)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inattiva)
  • Kaspersky URL Advisor 13.0.2.691 (url_advisor@kaspersky.com) (Inattiva)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inattiva)
  • Safe Money 13.0.2.691 (online_banking@kaspersky.com) (Inattiva)
  • Virtual Keyboard 13.0.2.691 (virtual_keyboard@kaspersky.com) (Inattiva)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: ATI RADEON XPRESS 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x5954
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atiumdva atitmmxx
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 6-13-2007
  • driverDate2:
  • driverVersion: 8.383.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Preferenze modificate

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 7
  • browser.places.updateRecentTagsUri: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141105223254
  • browser.startup.homepage: https://webmail.verizon.com/signin/
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1
  • font.internaluseonly.changed: False
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0E)
  • media.gmp-gmpopenh264.lastUpdate: 1415462095
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1415723759
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1415723764
  • places.history.expiration.transient_current_max_pages: 88882
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1414769080

Varie

  • User JS: No
  • Accessibilità: No
ubi1216 0 soluzioni 1 risposte

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset . Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Reset Firefox – easily fix most problems]] article for more information. To Reset Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: [[Image:Button reset]]. Click on it. #Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thank you.
ideato 893 soluzioni 6250 risposte

Hi, what is the page ?

thanks

Hi, what is the page ? thanks
FredMcD
  • Top 10 Contributor
4306 soluzioni 60427 risposte

Reset Firefox {web link} is a LAST RESORT ! !


What is the web address you are having problems with?


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox]''' {web link} is a '''LAST RESORT ! !''' ----------------- What is the web address you are having problems with? -------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
cor-el
  • Top 10 Contributor
  • Moderator
17673 soluzioni 159870 risposte

What page are you talking about?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
What page are you talking about? Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)? Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes