Firefox continues to crash several times a day.
Running Windows 8.1. Doesn't matter what I am doing. I do use Norton toolbar which should be compatible.
Tutte le risposte (3)
Hi Mamapup,
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thank you for response:
bp-b562dbeb-e466-4d12-a80f-0c5a22141106 11/5/2014 6:29 PM b64e3c3b-da63-4ce3-ac58-8c43bd3e9ec7 11/5/2014 11:01 AM bp-9077a5b7-3e8c-4622-83f2-4be8e2141105 11/5/2014 10:04 AM bp-c17367f1-ea76-4297-aff8-8e3612141105 11/5/2014 9:23 AM bp-e749a1f4-3c04-4639-9afe-47e352141104 11/4/2014 3:35 PM 78c9734e-8da6-4cd6-9378-77b4f724e9dc 11/4/2014 1:30 PM bp-0ad152d2-bc97-417d-aa28-5f2a62141104 11/4/2014 1:16 PM
That is a problem with your Norton security software (symhtml.dll).
Make sure that you have the latest updates of all Norton components.
You can try to contact Norton for support.