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Images disappear and don't return when viewing wesite art.com

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  • Ultima risposta di Ron51

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I am running Windows 8 on my PC. I was viewing images of art on art.com using Firefox when suddenly the images disappeared and I could only see the text on the left side. I rebooted. That didn't work. I cleared the cache and cookies. That didn't work either. Every time I bring up that website and select a page with many art images, none appear. If I use the Explorer browser, it works fine and all the art images are visible.

Soluzione scelta

I was about to try this suggestion of pursuing possible blocked images, and to my surprise the page is now displaying correctly. I have no clue why.

Thank you both for your suggestions.

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I checked the site. No problem.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If that does not help; Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Thanks for the quick reply. I tried disabling all the McAfee security stuff including the firewall and virus checker. It did not help. I do not have any active tool bars. I did not try starting in safe mode and disabling the accelerator because I don't have the confidence to do that. Just a note that this website was working for me for a while. Then suddenly all the art images disappeared. Do you have any other suggestions I might try?

OK... I went back and disabled the HW accelerator. It was easier than I thought. But it still didn't resolve the issue. Any other suggestions would be very welcomed.

Modificato da Ron51 il

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If images are missing then check that you do not block images from some domains.

  • Tap the Alt key or press F10 to show the Menu Bar

Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"

Check "Tools > Page Info > Media" for blocked images

  • Select the first image link and use the cursor Down key to scroll through the list.
  • If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain.

Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.


Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:


There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.

See also:

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Soluzione scelta

I was about to try this suggestion of pursuing possible blocked images, and to my surprise the page is now displaying correctly. I have no clue why.

Thank you both for your suggestions.