Configure Norton 360 to work with Firefox

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Norton 360 for Windows includes a firewall component that controls which programs can connect to the outside world and what types of connections they can make.

Norton 360 can sometimes erase Firefox's browsing history and bookmarks. It also includes an "Eavesdropping Protection" feature, which can mis-identify Firefox and prevent it from working properly. This article describes how to configure Norton 360 to allow Firefox to work normally.


Problems with bookmarks, toolbar buttons, and history

You may have a problem with a component of Norton 360 if you are experiencing certain symptoms after upgrading to or installing Firefox 3, including:

  • Bookmarks disappearing
  • Bookmarks not saving
  • History not working
  • Toolbar buttons not working

To solve this issue, see Bookmarks and toolbar buttons not working after upgrading.

Norton 360 Version 3

Configure Norton 360's firewall

  1. Open Norton 360. Click on the Windows Start button, select Programs, then select Norton 360, and then Norton 360.
  2. At the top of the Norton 360 window, click on the Settings link.
  3. Under Detailed Settings, click the Firewall link.
    c6ea433b87c864003dde223d6113e3f5-1239463030-236-1.png

  4. Click the Program Rules tab.
    c6ea433b87c864003dde223d6113e3f5-1239463128-105-1.PNG

  5. Find Firefox in the list, click on it to select it, and then press Remove. When prompted to confirm the removal, click Yes.
  6. Click Add.
  7. Navigate to Firefox program folder (by default, C:\Program Files\Mozilla Firefox\) and select firefox.exe. The Security Request window opens.
  8. In the Security Request window, click on the What do you want to do? field, and then select Allow. Then click OK.
    c6ea433b87c864003dde223d6113e3f5-1239463225-625-1.PNG

  9. Click Apply, and then click Close.
  10. Click the X at the top-right corner of the Norton 360 window to close it.

Configure Firefox Privacy Cleanup

If Firefox does not retain your private data (i.e. browsing history, cookies, download history, etc.), check its "Firefox Privacy Cleanup" settings:

  1. Open Norton 360. Click on the Windows Start button, select Programs, then select Norton 360, and then Norton 360.
  2. At the top of the Norton 360 window, click on the Settings link.
  3. Under Detailed Settings, click the Administrative Settings link.
    c6ea433b87c864003dde223d6113e3f5-1239463805-29-1.png

  4. Under Tuneup, click the toggle button next to the Firefox Privacy Cleanup item to turn it off.
    c6ea433b87c864003dde223d6113e3f5-1239463453-544-1.png

  5. Click Apply and then click Close to close Norton 360.
  6. Click the X at the top-right corner of the Norton 360 window to close it.


Older versions of Norton 360

Firewall

  1. Right-click the Norton 360 icon (a yellow circle) in the system tray at the bottom right of your screen. Select Open Norton 360 Main Menu. The Norton 360 window will appear.
  2. Click the Settings item at the top of the Norton 360 window to open the Settings window.
  3. Underneath the Detailed Settings header, click the Firewall Protection item to open the Firewall Protection Settings window.
  4. Click the Program Rules tab at the top of the window to access Norton 360's list of known programs.
  5. Find Mozilla Firefox in the list of programs and click on it to select it.
  6. In the Access column, click the down arrow to change Firefox's status from Custom to Allow
  7. Click Close to finish making changes

Eavesdropping Protection

If Firefox crashes or won't start after installing Norton 360, check Norton 360's "Eavesdropping Protection" settings:

  1. Right-click the Norton 360 icon (a yellow circle) in the system tray at the bottom right of your screen. Select Open Norton 360 Main Menu. The Norton 360 window will appear.
  2. Click the Settings item at the top of the Norton 360 window to open the Settings window.
  3. Underneath the Detailed Settings header, click the Eavesdropping Protection item to open the Firewall Protection Settings window.
  4. If Firefox is in the list, click on its list item, and then click Allow/Block to change its status to Allow
  5. Click Close to finish making changes


Firefox Privacy Cleanup

If after installing Norton 360, Firefox does not retain your private data (i.e. Browsing history, Cookies, Download history, etc.), check its "Firefox Privacy Cleanup" settings:

  1. Right-click the Norton 360 icon (a yellow circle) in the system tray at the bottom right of your screen. Select Open Norton 360 Main Menu. The Norton 360 window will appear.
  2. Click the Settings item at the top of the Norton 360 window to open the Settings window.
  3. On the right side of the window, under the Quick Controls header, click to remove the check mark beside Firefox Privacy Cleanup
  4. Click Close to finish making changes
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