Ngwaahịa Niile Community Forum

I regularly send/receive encrypted email on Windows with Outlook but seeing as most of my work is done on my Ubuntu partition, I was interested in a Linux solution. I was able to connect to my exchange server using owl automagically and see my email, no problem. I had some experience getting smart-card readers working on Ubuntu so I already had some things in place using the OpenSC Security Device. TB was able to talk to my card reader, grab the certificates, and I was able to set my S/MIME digital signing and encryption certificates. It definitely works, I can decrypt messages that I had already received in the way I expect, it checks if I have a card inserted, asks for me PIN, and the message decrypts correctly as I would expect. The issue is that if I try to send a signed email to myself, I get the error, "Sending of the message failed. You specified that this message should be digitally signed, but the application either failed to find the signing certificate specified in your Mail & Newsgroup Account Settings, or the certificate has expired." A similar message is sent if I try to encrypt (but not sign) a message to myself but for the encryption certificate.

I don't understand this message, as TB can definitely see my card, ask my card for my private key, and use it to decrypt messages, so I believe my E2E settings are correct. Neither certificate is expired, both expire sometime in 2027. I even added my companies root certificate to my Certificate Authorities in TB, so I don't believe it's an issue with my certificate being deemed invalid, and the error message certainly doesn't suggest as much. I've also tried both of my card-readers in case something was only looking at the first one, but both can be signed into correctly but neither let me send signed/encrypted email. The only clues I can see are the console error in my terminal when the message fails to send...

console.error: mailnews.send: "Sending failed; , exitCode=2147500037, originalMsgURI="

Also when I open a remote debugging session, this is the error shown...

mailnews.send: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgComposeSecure.beginCryptoEncapsulation]

   _startCryptoEncapsulation resource:///modules/MimeMessage.jsm:510
   _writePart resource:///modules/MimeMessage.jsm:558

Does anyone know what I might be doing wrong and nudge me in the correct direction?

Hi guys,

I'm communicating with some colleagues using S/MIME encrypted messages. I have already imported all the necessary licenses, and all licenses are valid until 2034. I can receive and read all the encrypted messages they sent me, but every time I try to reply or send them (the same people) encrypted messages, the error pops up saying 'End-to-end encryption requires resolving certificate issues'. I already checked all the licenses but couldn't find any issues. Can you suggest some ways to resolve it? Thank you!

Hello, I have had very good luck with junk being identified and moved to the junk folder, but now, while everything is still being identified as junk, it no longer moves to the junk folder. I have not changed settings and ocasionally some junk messages do go to the folder but then it stops and reverts to junk being identified but remaining in my inbox. Is there something I can try to get it working like it used to?

I migrated one (just one) of my personal email accounts (from Outlook) to Thunderbird - around 6 months ago. I have other email accounts such as Gmail and Yahoo that I DO NOT use with Thunderbird.

Ever since I migrated that ONE account, I have been inundated with junk/spam emails sent to that same migrated account. No change in junk/spam volume received on my other non-Thunderbird accounts, just this one. I'm asking as it's seems strange, and is the ONLY account that suffers this major annoyance.

Any thoughts as to why?

Thanks,

If marking messages as Junk help train TB, does deleting ALL messages in the Junk folder also undo that training, by getting rid of junk mail "models" TB uses for evaluating incoming new messages?

Context: I'm moving from Outlook to Thunderbird so still adjusting. Bear with me.

I prefer to view all incoming messages initially as plain text. I believe this prevents tracking-images and other detritus from coming in with the message. So with Outlook, everything come in plain text; I can change the currently displayed message to HTML when I trust the source and want view it that way. It does NOT affect the other messages.

Now, with TB, it seems that when I choose the View / Message Body As / Original HTML then all messages viewed subsequently are displayed as Original HTML.

I've looked around for a little while and don't see the how to default all messages to Plain Text and apply the View-as-Original-HTML to only the currently-displayed message.

Is this possible? Thanks for your help, Mark

I see this question was asked before (https://support.mozilla.org/en-US/questions/1415951) but the thread is now archived and I don't think the concern of the poster was understood/answered.

Your Thunderbird profile contains all the credentials needed to "be you" by having full access to all linked email accounts. In order to protect these accounts a Private Password can be created. It prevents someone trying to use Thunderbird as you (using your profile) from seeing the passwords or establishing connections to the email servers.

The question I have (and I believe was being asked) is, does using a Private Password actually encrypt the account credentials, or does it just block someone when they're using the Thunderbird program? Asked another way, would a bad actor with access to the profile and access to appropriate sleuthing tools be able to recover the credentials--from the files alone--thus bypassing the private password of the Thunderbird program?

Restoring email in thunderbird has stopped with mai 2024 After loss of emails and personal folders: the staff is doing absolute nothing. This is criminal pig pack

koffie koffie 12/21/24, 4:30 AM

Hello,

restoring email in thunderbird has stopped with mai 2024. How can this fixed?

please ask me for concrete support. Do no send me to the next address.

koffie All Replies (11) Mapenzi Mapenzi

   Top 25 Contributor

12/21/24, 10:31 AM

What do you understand by "restoring" email? Recover lost email? Recover deleted mail? Download email? Maybe you are looking for somewhat like this https://www.emailadepts.com/ThunderbirdRecovery.htm?

Modified December 21, 2024, 10:35:52 AM PST by Mapenzi Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/24/24, 12:22 AM

There no support here. I'got this link after protest. Your answer here is just a provocation. Obviously you understand the situation.

Thunderbird was removed in context with a fail installation. This was not obviously.

After that I've installed the program again. The mails I've got back again in this procedere have stopped with last mai. Thunderbird was host of three accounts: The aol account was rebuild completely. The gmx account was rebuild until mai. So its looks not like normal procedere.

I've asked for a solution-without a bill.

Did this reply solve your problem? user213815874572776100201782415079883066567 user213815874572776100201782415079883066567 12/24/24, 7:41 AM

Hi koffie,

I'm sorry that you're having this problem. We are a community of users helping users. Mapenzi's response was not a provocation. We need more information before we can try to solve the problem.

Is Thunderbird working well with your AOL account now?

What do you mean that the gmx account was rebuilt until May? That it shows messages up to May, but not after? What happens when you try to send and receive messages through the gmx account now?

Rick Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/25/24, 12:22 PM

@Rick

I've checked again.

1.The aol account isn't complete. The mails I've received after new install Thunderbird stop with last mai. From september I've received them again.

2.The GMX account is empty from last mai until new install in december.

3. The thirth account gmail.com has been disappeared completely.

I hope this clears your last question. With restoring account is meant receiving emails after the new install of Thunderbird.

I can send an receive mails now as usual but I didn't get the mails of the indicate periode. These are partly important documents for authorities.

koffie

Did this reply solve your problem? user213815874572776100201782415079883066567 user213815874572776100201782415079883066567 12/25/24, 12:53 PM

Let's summarize.You're having problems with three accounts.

   AOL: is working now, but shows no messages received between May and September.
   GMX: shows no messages received between May and December. Not clear if it is working now.
   Gmail: no longer exists in Thunderbird. 

Is that correct?

Were the missing messages in IMAP folders or POP3 folders or local folders or some combination?

Steps to take:

   AOL: Can you see the missing messages when you log into aol.com? If not, do you have a back-up?
   GMX: Is the account working now? Can you see the missing messages when you log into Web mail? If not, do you have a back-up?
   Gmail: Can you set up your account again and tell us what you see? 

Would you please also tell us what was going on in May and September and December? When did you re-install Thunderbird? Did you re-install Thunderbird more than once? How did you re-install it? Have you been using Thunderbird since May? Have you been accessing the messages through another e-mail client or over the Web? When did you notice that messages were missing?

Did you re-install Thunderbird because your accounts were not working? Re-installing Thunderbird does not help with send and receive issues.

I understand that you would like a quick solution, but this situation is complex. It takes time to gather information and diagnose the problem.

My guess for now is that Thunderbird is working properly. Your messages were deleted at the server or through another e-mail client or by how you re-installed Thunderbird. You will not find the missing messages unless you have them backed up somewhere. But that's just a guess. Let's hope for a better result. Helpful?

Did this reply solve your problem? koffie koffie Question owner 12/25/24, 2:13 PM

"AOL: is working now, but shows no messages received between May and September.

GMX: shows no messages received between May and December. Not clear if it is working now. -It is working. I can send and receive emails

Gmail: no longer exists in Thunderbird."

Thats correct. See at GMX.

The mails both from pop3 and imap were stored _______________________________________________

"Would you please also tell us what was going on in May and September and December?" -Nothing else. I'm unsure what you mean.

"When did you re-install Thunderbird?" -last week.

"Did you re-install Thunderbird more than once? How did you re-install it?" -No, one time./ Sudo apt-get...

"Have you been using Thunderbird since May?" -Daily

"Have you been accessing the messages through another e-mail client or over the Web? -No

"When did you notice that messages were missing?"

-Ca. two weeks ago.

"Did you re-install Thunderbird because your accounts were not working? Re-installing Thunderbird does not help with send and receive issues."

-Thunderbird was missing.

"AOL: Can you see the missing messages when you log into aol.com? If not, do you have a back-up?" No/No

"GMX: Is the account working now? Can you see the missing messages when you log into Web mail? If not, do you have a back-up?"

-Account is workin. I dont see missing messages.

"My guess for now is that Thunderbird is working properly. Your messages were deleted at the server or through another e-mail client or by how you re-installed Thunderbird. You will not find the missing messages unless you have them backed up somewhere. But that's just a guess. Let's hope for a better result."

-The missing emails are missing just for short but different periodes of 6 month on aol and 8 month on GMX. Your speculation is not logical and frustrating if you send question which have obviously no meaning.

These mails exsist further. Only the recovering has been stopped for some month for unknown reasons.

koffie

Did this reply solve your problem? koffie koffie Question owner 12/28/24, 8:03 AM

I ask here for support and help since over 16 days. Nothing happens except ignorance. The Thunderbird staff knows excactly whats going on here, what are the reasons and what's to do. Here is nothing complex except your passivity over a long periode. My e-mails has disapeared after new install of your e-mail client. This company is doing absolute nothing the whole time.

Did this reply solve your problem? koffie koffie Question owner 12/28/24, 8:05 AM

Communication and "support" as provokation.

Modified December 28, 2024, 8:06:33 AM PST by koffie

Did this reply solve your problem? Wayne Mery Wayne Mery

   Moderator
   Top 10 Contributor

12/28/24, 4:18 PM

koffie said

   I ask here for support and help since over 16 days.
   Nothing happens except ignorance.
   The Thunderbird staff knows excactly whats going on here,
   what are the reasons and what's to do.
   Here is nothing complex except your passivity over a long periode.
   My e-mails has disapeared after new install of your e-mail client.
   This company is doing absolute nothing the whole time.

You first posted here 7 days ago, and the people here are doing their best to assist. Please don't be a jerk to them. Helpful?

Did this reply solve your problem? koffie koffie Question owner 1/2/25, 6:14 AM

This is no support. From day one: there is absolute no information by Thunderbird. The staff is passiv for over to weeks and will misuse protest to continue.

Did this reply solve your problem? koffie koffie Question owner Today at 4:32 PM

American support: 100% corrupt

Did this reply solve your problem?

All of a sudden the font alignment in my inbox looks really strange, see image, i don't know what happened i didn't change anything, i did restart my computer this morning. I'm on a mac running Sonoma 14.7.1 , thunderbird 128.5.2esr (64-bit)

any ideas what's happening here? thank you!

I want to change one of the passwords I have stored in Thunderbird. Asks for my Mozilla password but then rejects it. I even went through the whole "change my Mozilla password" ritual to make sure I have the right password and in fact it's the one that's letting me post here. But I can't get in to see my passwords on Thunderbird. Help?

I have Thunderbird 128.5.2esr and my email SMIME certificates are not assigned correctly when I send them to GMX. What can I do, are there bugs? 1) Select Cert Screencopy of SELECTION 2) err msg: Err-MSG at sending

Dear Sirs, I got a letter about a donation to support Thunderbird and I payed 200 SEK. I was connected to https://updates.thunderbird.net/sv-SE/thunderbird/128.0/nov24/

Is it OK? Or did I a mistake?

Regards Bengt Bengtsson Kalmar Sweden

Hello, VER: 128.3.0esr (64-bit)

Since I have updated to the newest version of TB, it is now a continiuous issue with "Not Responding". This is happening on three different computers with my mail accounts. I am using Godaddy (IMAP) as my mail service, and they now use Office 365. I did read in a post to add my profile to my firewall exlusion. This did seem to solve my issue, but I have since removed it as I am not sure it is safe. Is there any safety issue adding the profile to the firewall exclude.

Thank you, JR

Hello: t-bird 128.3.0 esr 64bit. W11pro laptop (dell). MalwareBytes Team up & running & up to date, many yrs. Problem: an attachment, which I tried to completely remove, keeps "coming back" in emails, in a specific inbox (only 1 inbox, of 1 acct). Other t-bird mail accts do NOT have this issue. -The "coming back" means that I delete the attachment and empty the t-bird trash. The attachment then plants itself in another email. -Once planted in an email, it appears the attachment completely erases the body of the text of the body of the email. -The attachment, when opened, is an image of a family. That is it. It is not of any family we know. It is always the same family. -I "found" the attachment (using a search program) by name, "img_2068.jpg" . Deleted what I thought were all occurrences of this file on the laptop, which were only 2 files, both in temp folders. I deleted all temp files from the laptop, emptying the w11 trash & also running w11 file deletion apps. Malwarebytes has never detected this corrupt image file. -After making all those deletions, I ran the search and the search prog did not detect the file. But I reopened t-bird and the corrupt attachment has attached itself to another email, and the same behavior recurs (I delete attachment, corrupt attachment attaches itself to another email).

-Also please note, the emails that had the corrupt attachment attached (have been previously not having any attachments), do exist on the mail server (imap), where you can see the the message body/text. And again, once the corrupt attachment infects an email, in t-bird, that email's body/text goes blank, there is no longer any message to be seen. There is just the attachment notice at the bottom of the email border, to be clicked on to open.

Is the only solution to completely back up all the t-bird accts (address books, sent, drafts, etc.) and reinstall t-bird program (and/or profiles) ? Or, would an "easier" way work (or has worked), like simply deleting the inbox of the "infected" account? I would then download the uncorrupted emails from the imap server in a new inbox. But I don't know where to find this corrupt file, there is apparently no "attachments" folder for t-bird. And again, searching by corrupted attachment file name, and removing it as above, has apparently NOT removed all instances. I don't know how else to find it.

Please advise. Thank you.

Running Thunderbird 128.2.3esr under Windows 10, I just noticed something for the first time. I sent a broadcast message to myself, but included four friends under Bcc:. When I got my own copy of the email, from the address on the To: line, I see that the Bcc: list is visible, as shown in the attached image. Is this JUST on my received copy of the message, or is everyone's name 'in the clear?'

Thinking that my outgoing message might have been cached-and-used or something, I went into my Gmail Web account and looked at the message as received by Google's servers. Sure enough, the 'blind' (ostensibly hidden!) names show up there as well, so I'm assuming that the Bcc: function may not be doing its job. Either that, or the primary (To:) recipient sees the Bcc: list in the clear, and listed Bcc: recipients won't, although I don't recall Thunderbird working this way in the past. But if it does, that's okay, just that Windows Live Mail, my previous client, didn't.