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browser issue

I clicked on 'block cookies' option( never seen this before but I trust you guys so....) when I logged onto firefox this morning, since then there are various apps I cann… (gụkwuo)

I clicked on 'block cookies' option( never seen this before but I trust you guys so....) when I logged onto firefox this morning, since then there are various apps I cannot get on to, eg Twitter, my banking through Nationwide, very frsutrating. So I tried to set a restore point prior to thios morning but that made no dofference, getting desperate now.

Asked by stewart.r.j Aka elekere 3 gara aga

Last reply by Dropa Nkeji 5 gara aga

QANTAS Shopping Points-Prompter

Hi, I'm wanting to add QANTAS Shopping Points-Prompter to my add-ons. It says that it is available for Firefox but each time I try I get 'Oops, we can't find that page'. … (gụkwuo)

Hi, I'm wanting to add QANTAS Shopping Points-Prompter to my add-ons. It says that it is available for Firefox but each time I try I get 'Oops, we can't find that page'. I've been liaising with QANTAS and they say there is no issue at their end, and I have downloaded it with other programs i.e. Chrome. Can you assist me please as I would prefer to use Firefox but that won't be possible if I can't get this add-on.

Kind regards Tamara Norman

Asked by Timtam Aka elekere 2 gara aga

Last reply by Dropa Nkeji 5 gara aga

Possible IPC memory leak - how to pinpoint the culprit?

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up… (gụkwuo)

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Asked by Sewana Ụbọchị 6 gara aga

Last reply by Dropa Nkeji 8 gara aga

Unable to access Zendesk via Firefox, but can via Incognito Mode

Hi there, I am unable to access Zendesk via Firefox, but can in Incognito Mode. I have cleared the cache, but this has not fixed the issue. Please see attachements. H… (gụkwuo)

Hi there,

I am unable to access Zendesk via Firefox, but can in Incognito Mode. I have cleared the cache, but this has not fixed the issue. Please see attachements. How do I fix this issue?

Thanks in advance

Salim

Asked by smahmood Nkeji 14 gara aga

Last reply by Dropa Nkeji 9 gara aga

Cannot access Primary Email in Firefox Account. There is no Secondary Email set.

A previous company employee set up a Firefox Account, that we release a Firefox Add-On against. This person set up their work account as the Firefox Account Primary Email… (gụkwuo)

A previous company employee set up a Firefox Account, that we release a Firefox Add-On against. This person set up their work account as the Firefox Account Primary Email and did not set up a Secondary Account. This person left the company, and their email account is no longer available. We now need to update the Add-On. We have authentication information to log into the account, but when we try to access the Add-On/Extension location, the system sends a verification code to the Primary Email. We cannot even set a Secondary Email for the same reason. What can we do since creating a new account will not allow us to access and update the existing Add-On?

Asked by schoi Aka elekere 15 gara aga

Last reply by cor-el Aka elekere 15 gara aga

new 100.0.1 browser issues

I can't sing in to banking accounts with newest version of Firefox. no problem with Microsoft Edge. I keep getting this message. System Unavailable warning System is unav… (gụkwuo)

I can't sing in to banking accounts with newest version of Firefox. no problem with Microsoft Edge. I keep getting this message.

System Unavailable warning System is unavailable at this time. Please try again or contact Member Services at 315-894-9924 for assistance.

Asked by robwilloughby 1 izu gara aga

Last reply by robwilloughby Nkeji 16 gara aga

Need help restoring prior profile settings

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum: The tab bar, toolbar, and address bar placement in my Firefox Desk… (gụkwuo)

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum:

The tab bar, toolbar, and address bar placement in my Firefox Desktop browser has recently changed. I have been trying to revert these recent changes as they interrupt my current workflows.

I DO know which prior profile save contains the desired info however, it contains many files and I DO NOT KNOW which files I need for the bars to be restored. If you could provide me the name(s) of the file(s) that holds the bars data, I am probably saved, hopefully saved.

Asked by SUMOsJR 1 izu gara aga

Last reply by Xogroroth 1 aka elekere gar aga aga

How can I restore my last open tabs from Firefox Sync, NOT from local profile?

My system disk failed, so I had to restore it from pretty old backup, with old Firefox version installed and old profile data. Now I want to start Firefox and reopen all … (gụkwuo)

My system disk failed, so I had to restore it from pretty old backup, with old Firefox version installed and old profile data. Now I want to start Firefox and reopen all my recent tabs from Firefox Sync, but not from my local (old) profile. How should I proceed?

Asked by Chip 1 ụbọchị gara aga

Last reply by Seburo 1 aka elekere gar aga aga

How to recover tabs lost when FF 100.0.2 crashed?

Hello, When FF on my Windows 10 machine crashed FF asked if I wanted to refresh FF. I said yes, and FF reopened as usual with all my tabs. After I closed and reopened F… (gụkwuo)

Hello,

When FF on my Windows 10 machine crashed FF asked if I wanted to refresh FF. I said yes, and FF reopened as usual with all my tabs. After I closed and reopened FF the next time, it reopened without any of my tabs. I then discovered that FF had unchecked the “Startup Open previous windows and tabs” box, which I had previously religiously monitored to be sure it was checked. So I lost all my previous tabs.

In my sessionstore-backups folder I found the file upgrade.jsonlz4-20 as last in a list of three more recent file names. I then dropped the file upgrade.jsonlz4-20 in the scrounger tool on this site: https://www.jeffersonscher.com/ffu/scrounger.html. It expanded in the big window, and when I clicked on Save uncompressed JSON as text, I see all the URLs run together in a text file.

How can I use this information to recover my tabs, please? If so, how? Or is there a better way to use the Scrounger – or another – tool?

Otherwise if I delete the three more recent file names in the list above the upgrade.jsonlz4-20 file, and restart FF will I recover the missing tabs? If so would I the check or uncheck the Startup Open previous windows and tabs box?

Lastly, can I restore my missing tabs using Windows’ “System restore” tool from 3 days before the crash?

Many thanks for any help!

Asked by Rasika Michael 1 ụbọchị gara aga

Last reply by Rasika Michael 1 aka elekere gar aga aga

Long URL

When I click on a link in a page using Firefox it shows as a long url in the address bar:- https://www.facebook.com/JournalTimes/posts/pfbid02f7gwRGEcT8jVnAdq5Eov8xKrPUC… (gụkwuo)

When I click on a link in a page using Firefox it shows as a long url in the address bar:- https://www.facebook.com/JournalTimes/posts/pfbid02f7gwRGEcT8jVnAdq5Eov8xKrPUCurr8v7mjY4GmNByaVgczmK3dwynMUfBhtY2F7l

When I use Chrome and enter the same link it is much shorter and looks like :- https://www.facebook.com/JournalTimes/posts/10166569792420602 As I post a lot of links I prefer to use the shortest. How can I get Firefox to display the url the same as Chrome.

Thank You, Anne Lionnet

Asked by Anne Lionnet Ụbọchị 5 gara aga

Last reply by TyDraniu 1 aka elekere gar aga aga

Domain labeled as Ad Network (it is not!)

Hello, a domain is labeled as ad network by Firefox, and causes content from it to not be loadable cross-origin. The domain was an ad network in the past but is not anymo… (gụkwuo)

Hello, a domain is labeled as ad network by Firefox, and causes content from it to not be loadable cross-origin. The domain was an ad network in the past but is not anymore, and causes big issues for users. Who can we contact to remove the domain from Firefox internal list of "known trackers"?

Asked by ph20 1 aka elekere gar aga aga

I lose the connection with google (gmail, drive, translator)

When I open gmail in Firefox browser, I lose the connection very often, it also happens with google drive. But it does not happen to me if I use Outlook from the web, I o… (gụkwuo)

When I open gmail in Firefox browser, I lose the connection very often, it also happens with google drive. But it does not happen to me if I use Outlook from the web, I only lose the connection with Google from Firefox.

However, if I open the same thing using Google Chrome, this does not happen, it works correctly throughout the day, and I do not lose the connection.

My version of Firefox is 100.0.2 (64-bit) on my notebook I have Windows 10 Pro installed.

Asked by elserhumano 1 aka elekere gar aga aga

WIll not search

I moved my old hard drive to a new ssd. Everything works but Firefox . I uninstalled and reinstalled when i try to use it I put in a search term hit enter and nothing ha… (gụkwuo)

I moved my old hard drive to a new ssd. Everything works but Firefox . I uninstalled and reinstalled when i try to use it I put in a search term hit enter and nothing happens. Also the drop down on right side nothing can be used

When I did the reinstall a error message came up about The code execution can not be found because VCRUNTIME 140-1 was not found reinstall Firefox again I did that did help

Thank you in advance

Asked by stbr51 1 aka elekere gar aga aga

Awful bookmark spacing

I managed to restore the single-spacing for bookmarks, kept a prior version of FF, and fought off nags to update every time I opened FF . . . until now when I was tricked… (gụkwuo)

I managed to restore the single-spacing for bookmarks, kept a prior version of FF, and fought off nags to update every time I opened FF . . . until now when I was tricked into "allowing this app to make updates to your PC". It wasn't the usual nag button and I thought it was some kind of simple bug fix, but no, I was "upgraded" to v. 100.0.2 and my bookmark spacing fix was overwritten. Furious isn't strong enough to describe my reaction. All this time, and all the other complaints, yet I find no way to decrease the excessive spacing between bookmarks. I understand that this design may be better for those who use a finger on their screens, but what about us mouse-pointer users? Why are we so disrespected? What can I do to decrease the space between bookmarks?

Asked by StandingO Aka elekere 3 gara aga

OneDrive photos not loading

The photos page in OneDrive is having trouble loading most of the time. The page has the OneDrive header, and the section where the photos should show up is simply blank.… (gụkwuo)

The photos page in OneDrive is having trouble loading most of the time. The page has the OneDrive header, and the section where the photos should show up is simply blank. Screenshot attached.

This is working fine on Google Chrome, but I would prefer not to use chrome for privacy reasons.

Can anyone help me with this?

Regards, Harrison

Asked by h.bade93 Ụbọchị 3 gara aga

Last reply by h.bade93 Aka elekere 3 gara aga

Desktop URLs not working today, Firefox as default browser -- but work if default browser toggled to Edge

Hi folks, I've asked this same question of Microsoft, as I cannot tell if this is a quirk in Firefox 100.0.2, or in Windows 10 Home, or something to do with what they put… (gụkwuo)

Hi folks,

I've asked this same question of Microsoft, as I cannot tell if this is a quirk in Firefox 100.0.2, or in Windows 10 Home, or something to do with what they put in the water here (besides flouride)...

Over the last few days I've had to reinstall Office on this Windows 10 Home system, and had a Firefox update to 100.0.2 as well. Everything working fine up through last night -- URL shortcuts on the desktop would open Firefox (default browser) just fine.

Shut down. Cold boot this morning. Manually open Firefox as usual. Double-click on desktop URL shortcuts (or right-click, Open) gets a real quick hourglass and then nothing. No error, no browser tab.

So I checked: default browser still set to Firefox; .URL filetype still set to "Internet Browser."

I toggled the default browser to Edge, and the links work just fine. Same links. No changes to them.

Toggle it back to the much more privacy-protecting Firefox and... they won't work.

This seems spooky.

Note that the desktop icons for these shortcuts correctly show either the Firefox icon, or the logo/icon for the web page itself (ie, Google Maps). And the toggle of default browser did NOT update the icons.

Any ideas?

Thanks!

Asked by notonyourtintype Aka elekere 3 gara aga

How to unblock VTT files not being loaded into HTML video pages viewed on local disk?

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience… (gụkwuo)

I asked this question some time back here: https://support.mozilla.org/en-US/questions/1362859 I'm asking again to reframe the question. The problem is - if my experience is a guide to the rest of the world - VTT files (which are used to caption HTML video) are no longer read/loaded by Firefox when it is viewing the HTML file locally (i.e. file://). On the web they are loaded as expected. Presumably there's a security setting somewhere in Firefox that now refuses to load the VTTs locally. Maybe under Help > More troubleshooting information there is a setting to change to fix that?

Asked by roberto32 Aka elekere 21 gara aga

Last reply by roberto32 Aka elekere 6 gara aga

Firefox does not display Facebook feed

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions … (gụkwuo)

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions 3) I have turned off tracking 4) I have tried in safe mode - still the same.

This is not just on one website - it is on ALL that have Facebook feeds. It is NOT just on my laptop - I have asked others to try - they have the same result - blank page. ...so please don't suggest re-installing Firefox!!

An example is: https://dragonsdensoftplay.co.uk/News-Events/news-events.html

The feed works ok in other browsers.

Thank you

Asked by gprit1 Ụbọchị 3 gara aga

Last reply by gprit1 Aka elekere 4 gara aga